System Administrator II

HEXPOL Compounding; Dyersburg (TN); On-site; USD 70,000 - 110,000; Full time

Job summary

HEXPOL Compounding seeks an experienced IT & Network Administrator to support the Dyersburg site in Tennessee. You will serve as the primary contact for application, network, hardware, and software issues, isolating and resolving end-user problems within the plant's information system.

You will manage, maintain, and support the site’s computer networks, deployments of SD-WAN, Palo Alto firewalls, VPNs, and backups, and assist with migrations, closures, and MES projects while communicating

Qualifications

• Experience supporting enterprise IT networks and end-user devices.
• Ability to troubleshoot hardware, software, and network issues.
• Familiarity with SD-WAN, VPNs, and firewall concepts.
• Strong communication and confidentiality when interacting with internal clients.

Responsibilities

• Act as point of contact for site IT issues (application, network, hardware, software).
• Maximize plant uptime and technology satisfaction.
• Deploy and manage SD-WAN, firewalls, VPNs, and backups.
• Assist with site migrations, new site acquisitions, and closures.
• Provide desktop/server support and MES project support.
• Maintain and upgrade local server software and network infrastructure.

Skills

IT support

Network administration

VPN management

Firewall configuration

Tools

VeloCloud SDWAN

Palo Alto firewalls

Veeam backups

Global Protect VPN

Avaya telephony

Job description

To be the point of contact for application, network, hardware, and software issues and enhancements at the site. This position must be able to isolate, resolve, and follow-up with end-users within the current information processing network.

• Responsible for the plant's Technology satisfaction and maximizing plant uptime
• Must be able to assess requirements for communications and submit them to management for approval
• Must keep abreast of the latest developments in the technological arena
• Responsible for hardware requirements and improving or maximizing the network’s performance
• Manage, maintain, and administer computer networks and related computing environments and support special IT, business and MES projects
• Administrator, plan and implement many projects including a VeloCloud SDWAN deployment, Palo Alto firewalls, Veeam backups, and Global Protect VPN.
• Work in a downtime sensitive and often remote environment upgrading, replacing, and updating system configurations
• Assist with site migrations, new site acquisitions as well as site closures
• Provide desktop and server support along with support of site IT contacts
• Administer, maintain, and support the telephone systems (Avaya) end users’ technology requirements and cameras systems
• Interact with internal clients to resolve basic help desk issues; communicate with internal clients in a professional manner maintaining confidentiality
• Assist in administering and maintaining local server software applications
• Deployment and management of workstations; hardware and software setup, maintenance, and upgrades
• Troubleshoot hardware, software, and network issues
• Maintain updates on software and hardware timeclocks, and VPN Connections
• Perform monthly maintenance on servers.
• Set up and maintain computer stations and software for all Help answer troubleshooting calls
• Assist in the administration and maintenance of local server software applications
• Facilitate technology onboarding for new associates
• Travel to other HEXPOL locations may be required
• Perform any other project/task assigned by Management