Director, NPS Neuromuscular Program Strategy & Management

3M HEALTHCARE; East Hanover (NJ); On-site; USD 185,500 - 344,500; Full time

Job summary

Novartis seeks a Director of NPS for Neuromuscular Program Strategy and Management based in East Hanover, NJ. This hybrid role leads end-to-end patient journeys from onboarding to co-pay and adherence, across e-services and hub operations, aligning patient access with portfolio objectives.

The role requires 7+ years in pharma, with 3+ years in patient services or market access, strong communication, and cross‑functional leadership to influence senior management and strategic decisions.

Qualifications

• Bachelor’s degree required; PharmD, RN, MBA a plus.
• 7+ years of pharma commercial experience, including 3 years in patient services or market access.
• Strong written and verbal communication; comfortable presenting to senior management.
• Experience with Salesforce communication.
• Track record of leading cross‑functional teams.
• Fluent in English; additional languages desirable.

Responsibilities

• Lead a cross‑functional NPS team to refine and measure patient support programs for the post‑prescription experience.
• Act as NPS subject‑matter expert on neuromuscular therapy and provide inputs to portfolio strategy and lifecycle management for program design (onboarding, co‑pay, adherence, e‑services, hub operations).
• Integrate NPS priorities and performance with product priorities, strategies, and KPIs.
• Develop marketplace and competitive landscape assessments to inform future NPS support for neuromuscular therapy.
• Collaborate with training, NPS Centers of Excellence, field reimbursement, market access, and operations to shape training and field execution.
• Coordinate with NPS Enterprise Intelligence & Insights to gather external benchmarking and global best practices.
• Support implementation of new services (planning, budget, staffing) and oversee patient access and reimbursement content creation.

Skills

Cross-functional leadership

Salesforce

Education

Bachelor’s Degree

Job description

Job Description Summary

Director, NPS, Neuromuscular Program Strategy and Management – responsible for leading product and program strategy to enable patient access and achieve portfolio objectives. Based in East Hanover, NJ, this hybrid role focuses on end‑to‑end patient and provider journeys across onboarding, co‑pay, adherence, e‑services, hub operations, and market dynamics.

Major Accountabilities

• Lead a cross‑functional NPS team to refine and measure patient support programs for the post‑prescription experience.
• Act as NPS subject‑matter expert on neuromuscular therapy and provide inputs to portfolio strategy and lifecycle management for program design (onboarding, co‑pay, adherence, e‑services, hub operations).
• Integrate NPS priorities and performance with product priorities, strategies, and KPIs.
• Develop marketplace and competitive landscape assessments to inform future NPS support for neuromuscular therapy.
• Collaborate with training, NPS Centers of Excellence, field reimbursement, market access, and operations to shape training and field execution.
• Coordinate with NPS Enterprise Intelligence & Insights to gather external benchmarking and global best practices.
• Support implementation of new services (planning, budget, staffing) and oversee patient access and reimbursement content creation.

Education & Experience

• Minimum: Bachelor’s Degree (PharmD, RN, MBA a plus).
• Languages: Fluent in English; additional languages desirable.
• Required: 7+ years of pharma commercial experience, including 3 years in patient services or market access.
• Proven success in hub services and ability to align commercial, financial, and clinical viewpoints.
• Comprehensive understanding of patient access journey and stakeholder impact.
• Strong written and verbal communication, comfortable presenting to senior management.
• Experience with Salesforce communication.
• Track record of leading cross‑functional teams.

Preferred Experience

• In‑depth knowledge of specialty/buy‑and‑bill product distribution and service company models.
• Knowledge of rare disease patient services challenges and opportunities.
• Experience with specialty/buy‑and‑bill products.
• Previous consultant or vendor experience.
• Home office marketing experience.

Salary Range

Expected annual compensation: $185,500 to $344,500. Final pay depends on location, experience, and other factors. Compensation may include sign‑on bonus, RSUs, discretionary awards, and a full range of benefits.

Benefits

The total compensation package may include medical, financial, and other benefits (401(k), paid time off, vacation, sick leave, parental leave). Details provided upon offer.

Equal Opportunity Employment

The Novartis Group of Companies is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other protected status.

Accessibility and Reasonable Accommodations

Our company is committed to reasonable accommodations for individuals with disabilities. Contact [e-mail] or call +1(877)395‑2339 to request accommodations. Please include the job requisition number.