Manager, Enterprise Account Manager

EvenUp; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible paid time off

401(k) plan for US employees

Home office stipend

Paid parental leave

Job summary

A leading legal technology firm in San Francisco is seeking a founding Manager of Account Management. In this role, you will build and lead a strategy for customer expansion, establish processes and frameworks, and recruit a high-performing team. Ideal candidates will have 4+ years of account management experience, including leadership in B2B SaaS. Competitive benefits and perks are offered, along with a commitment to diversity and inclusion.

Qualifications

• 4+ years of experience in Account Management or Customer Success.
• 2-3 years in a management or leadership role at a B2B SaaS company.
• Proven track record of building and scaling a successful team.
• Ability to develop and execute complex account strategies and drive revenue growth.
• Self-starter mentality with ownership of initiatives.

Responsibilities

• Define and implement the Account Management organizational structure.
• Recruit, train, and manage a team of Account Managers.
• Develop upsell/cross-sell playbooks for the enterprise segment.
• Collaborate with Sales, Product, and Customer Success to ensure a seamless customer experience.
• Lead the cross-sell motion and establish scalable expansion strategies.

Skills

Leadership skills

Account strategy development

Coaching and talent development

Self-starter mentality

Experience in B2B SaaS

Job description

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.

We’re seeking a founding Manager of Account Management to build and lead our customer expansion strategy. This is a unique opportunity to shape our cross-sell motion from the ground up, establishing the frameworks, processes, and team culture that will drive revenue growth from our existing customer base. You'll be instrumental in identifying expansion opportunities, developing scalable account strategies, and building the foundation for a high-performing account management organization.

What you'll do:

• Define and implement the Account Management organizational structure, processes, and KPIs to support rapid scale.

• Strategic builder who can operate effectively in ambiguity and create structure where none exists.

• Recruit, train, mentor, and manage a team of high-performing Account Managers, fostering a culture of excellence and customer advocacy.

• Develop and standardize upsell/cross-sell playbooks for the enterprise segment.

• Collaborate cross-functionally with Sales, Product, and Customer Success to ensure seamless customer experience and advocate for client needs.

What we look for:

• 4+ years of experience in Account Management or Customer Success, with at least 2-3 years in a management or leadership role at a B2B SaaS company.

• Proven track record of building and scaling a successful Account Management team in a high-growth, early-stage environment (Founding team experience is a plus).

• Exceptional leadership, coaching, and talent development skills.

• Demonstrated ability to develop and execute complex account strategies and consistently exceed revenue targets.

• Self-starter mentality with the ability to take ownership and drive initiatives independently.

Notice to Candidates:

EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page evenuplaw.com/careers or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, [e-mail] or no‑[e-mail] email addresses.

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page.

If you receive communication from someone you believe is impersonating EvenUp, please report it to us at [e-mail]. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”.

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family

• Additional insurance coverage options for life, accident, or critical illness

• Flexible paid time off, sick leave, short-term and long-term disability

• 10 US observed holidays, and Canadian statutory holidays by province

• A home office stipend

• 401(k) for US-based employees and RRSP for Canada-based employees

• Paid parental leave

• A local in-person meet-up program

• Hubs in San Francisco and Toronto

Please note the above benefits & perks are for full-time employees.

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.