Manager, Endpoint Security & M365 Engineering

Columbia University Information Technology; New York (NY); On-site; USD 120,000 - 190,000; Full time

Job summary

Columbia University Information Technology is seeking a Manager, Endpoint Security & M365 Engineering to lead Windows security patching and the day-to-day engineering of the M365 environment. The role reports to the Senior Director, End User Computing & Email Systems and involves ThreatDown and CrowdStrike administration, migration to SharePoint, and investigation of endpoint alerts.

The position requires strong troubleshooting, a collaborative mindset, and the ability to work in a fast-paced

Qualifications

• Bachelor’s degree or equivalent required.
• 5–7 years related experience.
• 2+ years Windows systems administration.
• M365 experience required.
• Excellent troubleshooting and customer service.

Responsibilities

• Assign tickets to engineers based on project work duties.
• Provides ongoing support of the system infrastructure, including automation, processes, hardware and software.
• Leads the planning and implementation of upgrades and installations.
• Monitors automated reports and/or responds to alerts for multiple hardware and software issues.
• Leads the efforts to migrate departments to more secure systems.
• Fields queries from Academic Computing, Electronic Classrooms, Desktop Support, end users, developers, and operations staff regarding availability, performance or functionality problems.
• Works with vendors and other CUIT staff to troubleshoot and resolve problems.
• Processes onboarding & offboarding requests for users.
• Creates documentation for engineering and support teams reference.
• Weekend and off-hour work may be necessary on occasion.
• All other duties as assigned.

Skills

Windows administration

Scripting

M365

Troubleshooting

Customer service

Teamwork

Analytical thinking

Communication

Education

Bachelor's degree

Tools

Intune

SCCM

PatchMyPC

CrowdStrike

ThreatDown

PowerShell

MS SQL

Jamf

Job description

Reporting to the Senior Director, End User Computing & Email Systems, the Manager, Endpoint Security & M365 Engineering is responsible for administering Windows security patching using Intune, SCCM, and PatchMyPC, as well as the day-to-day engineering and management of the M365 environment. Responsibilities also include ThreatDown anti-virus administration, Crowdstrike administration, migrating data from on-premises file servers to Microsoft SharePoint, certificate creation through infrastructure provided tools, process tickets regarding onboarding & offboarding of employees and providing general Tier 3 support for these enterprise tools. Additionally, the incumbent serves as a key point of contact for Cybersecurity when investigating alerts on managed endpoints.

Responsibilities:

• Assigns tickets to engineers based on the assigned project work duties.
• Provides on-going support of the system infrastructure, including automation, processes, hardware and software.
• Leads the planning and implementation of upgrades and installations.
• Monitors automated reports and/or responds to alerts for multiple hardware and software issues.
• Leads the planning and implementation of upgrades and installations.
• Leads the efforts to migrate departments from legacy systems to new more secure systems supported by End User Computing.
• Fields queries from Academic Computing, Electronic Classrooms, Desktop Support, end users, developers, and operations staff regarding availability, performance or functionality problems.
• Works with vendors and other CUIT staff to troubleshoot and resolve problems.
• Manages ThreatDown sites for all managed endpoints.
• Manages Crowdstrike sites for all managed endpoints.
• Processes onboarding & offboarding requests for users.
• Creates documentation for engineering and support teams reference.
• Weekend and off-hour work may be necessary on occasion.
• All other duties as assigned.

Minimum Qualifications:

• Bachelor’s degree and/or its equivalent required.
• Minimum 5-7 years’ related experience.
• 2+ years’ of Windows systems administration, scripting, and software packaging.
• M365 experience.
• Strong troubleshooting skills and familiarity with a wide array of diagnostic tools.
• Excellent verbal and written skills with a record of outstanding customer service.
• Must work well in a team environment.
• Demonstrated ability to work in a fast-paced, deadline driven environment.
• Demonstrated excellence in a variety of competencies including teamwork/collaboration, analytical thinking, communication and influencing skills, and technical expertise.
• Ability to work with changing priorities and with multiple projects.
• Ability to be precise and attentive to detail is essential.
• Ability to work with minimal supervision.
• Ability to work weekend and off-hour work on occasion.

Preferred Qualifications:

• Windows systems and Desktop administration.
• MS SQL experience.
• ThreatDown experience.
• Windows Powershell Scripting experience.
• Microsoft Certified.
• Intune experience and familiarity with update rings.
• JAMF Certificated.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.