Manager, E-Commerce Email

CARNIVAL CRUISE LINES; Miami (FL); Hybrid; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as an E-Commerce Email Manager, where you will enhance the online shopping experience for guests. In this dynamic role, you will collaborate with diverse teams to strategize and implement engaging email campaigns that drive revenue and guest satisfaction. Your expertise in e-commerce and marketing automation will be pivotal in optimizing performance through data-driven insights. Enjoy a vibrant work environment in South Florida, with the flexibility of hybrid work options and a comprehensive benefits package designed to support your professional growth and personal well-being.

Benefits

Health Benefits

401(k) plan with company match

Employee Stock Purchase plan

Paid Time Off

Complementary stand-by cruises

Tuition reimbursement

On-site Fitness center

Qualifications

• 5+ years of experience in e-commerce or relevant marketing positions.
• Extensive knowledge of e-commerce/digital content marketing best practices.

Responsibilities

• Develop and execute email and notification strategies to enhance engagement.
• Analyze email performance metrics to optimize communication effectiveness.

Skills

Salesforce

E-commerce Marketing

Data Analysis

Email Marketing

Project Management

Communication Skills

Education

Bachelor's degree in Marketing

Bachelor's degree in Business

Bachelor's degree in Computer Science

Tools

Microsoft Office Suite

SQL

HTML

AMPscript

Job description

The E-Commerce Email Manager develops and executes a content strategy to enhance the online shopping experience, drive engagement, and support business goals. This role aligns strategy and prioritization with key stakeholders across Shore Excursions, Bar, Spa Treatments, Dining, and Retail teams.

Essential Functions:

• Collaborates with key stakeholders from revenue and operations departments and the booked guest merchandising team to strategize, prioritize, and implement the booked guest email and notification program. Engages with stakeholders across business units to plan and prioritize marketing and merchandising activities.
• Oversees the implementation of outbound email and app notifications, utilizing in-house creative, development, and operations teams. Analyzes and reports on key communication KPIs, including email metrics, traffic, revenue, and operational metrics.
• Supports the Booked Guest Merchandising/Personalization team with marketing initiatives. Analyzes Booked Guest email insights to enhance segmentation, improve performance, and boost revenue.
• Manages data extensions, targeting, and personalization for the email program, ensuring creative/content accuracy through proofing and testing to meet and exceed email standards.
• Collaborates with the merchandising, guest services, analytics, and personalization teams to plan and execute email testing strategies, including creative setup, data mapping, and campaign coding. Emphasizes data-driven decisions to optimize performance and achieve desired outcomes.

Qualifications:

• Bachelor’s degree inMarketing, Business, Computer Science, or a related field.
• A minimum of 5 years of increasing responsible experience in e-commerce or relevant marketing positions

Knowledge, Skills, and Abilities:

• Salesforce experience required.
• Experience with enterprise level marketing automation platforms.
• Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook and Teams); and other relevant software, technologies and applications (SQL, JSON/Guide templated language, HTML, AMPscript) essential for successful performance in this role
• Industry Knowledge: Extensive knowledge and understanding of e-commerce/digital content marketing and business best practices, drivers, challenges, trends, and key stakeholders.
• Leadership Principles: Understanding of leadership styles, team dynamics, and management best practices.
• Cross-Functional Collaboration: Extensive experience working with diverse teams across various departments to build consensus and achieve common goals. Strong influencing and negotiating skills to maximize opportunities for alignment with internal and external business partners.
• Exceptional Communication: Superb verbal and written communication skills for engaging with stakeholders at all levels, articulating the impact of initiatives and explaining concepts to both technical and non-technical stakeholders.
• Prioritization: Ability to identify, prioritize, and articulate the highest-impact initiatives.
• Analytical and Problem-Solving: A strategic thinker with strong business judgment, excellent analytical, problem-solving, and decision-making skills.
• Project Management: Ability to manage multiple, large-scale, complex projects from ideation through deployment and keeping them on-track in a still-developing environment.
• Compliance and Legal: Understanding of relevant laws, regulations, and compliance requirements.
• Motivation: Inner drive to achieve goals, maintain a positive attitude, and inspire others.
• Social Skills: Proficiency in managing relationships, building networks, and navigating social complexities in the workplace.
• Standard Position-related Skills: Exceptional critical thinking, innovative reasoning, organizational, time management, and adaptability skills to effectively manage changing priorities with a high level of quality.
• This position requires the use and exercise of independent judgement.

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

Travel:Less than 25% with shipboard travel likely

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential

This position is classified as “in-office.”As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan.Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage
• Financial Benefits:
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
• Other Benefits
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement
  • On-site Fitness center at our Miami campus

#LI-Hybrid

#LI-SR1

About Us

At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world’s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch.

Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf