Manager, Distribution Order Management

EVERSANA; Memphis (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

EVERSANA is seeking a Manager, Distribution Order Management to oversee key operational functions and lead a high-performing Data Management team in Memphis, Tennessee. This role emphasizes compliance, client relations, and team development, contributing to strategic goals.

The ideal candidate will have at least 5 years of supervisory experience, strong analytical skills, and a commitment to service excellence, driving productivity and quality improvements within the organization.

Qualifications

• Minimum of 5 years of supervisory experience in an administrative environment.
• Proficient in managing administrative workflows and optimizing processes.
• Demonstrated problem-solving capabilities.

Responsibilities

• Lead and develop a high-performing Data Management team.
• Ensure timely resolution of client issues.
• Identify and implement process improvements.

Skills

Strong analytical skills

Exceptional verbal and written communication skills

Customer-centric mindset

Collaborative leadership style

Proficient in managing workflows

Education

Bachelor’s degree or equivalent

Job description

Job Description

The Manager, Distribution Order Management is responsible for the execution of key business functions within the Distribution Operations service line including order analysis and management, DEA forms processing for material movements, inventory quarantine and release via Quality Control, invoice processing for inbound, document destruction, and PO Management. The Manager leads and develops a high‑performing Order & Data Management team, ensuring operational excellence through coaching, onboarding, and performance management. The position also champions compliance, client delight, and inclusive team culture, contributing to strategic initiatives and hands‑on support as needed.

Responsibilities

Team Leadership & Development

• Lead, coach, and develop a high‑performing Data Management team, providing regular feedback, performance evaluations, and career development opportunities.
• Foster a culture of accountability, continuous learning, and collaboration.
• Ensure new team members are effectively onboarded and trained across all relevant systems and processes.

Operational Oversight & Issue Resolution

• Oversee daily operations of and client communications to ensure accuracy, timeliness, and compliance with service level agreements (SLAs).
• Monitor team workload and proactively adjust task assignments to meet volume demands and service expectations.
• Serve as the point of escalation for complex client or customer issues and ensure timely resolution.

Process Improvement & Efficiency

• Partner with leadership to identify, recommend, and implement process improvements that enhance productivity, quality, and client satisfaction.
• Utilize metrics and KPIs to monitor team performance, drive operational improvements, and report progress to senior leadership.
• Lead initiatives to document, standardize, and optimize workflows, including SOPs and work instructions.

Cross‑Functional Collaboration

• Act as a liaison between various cross‑functional teams including Distribution Operations, Supply Chain, Order to Cash, Finance, IT, Serialization, and Client Success to support seamless daily execution/escalations.
• Participate in strategic planning and special projects to support departmental and organizational goals.

Client Relationship Management

• Ensure a positive client experience through consistent service delivery, proactive communication, and timely issue resolution.
• Represent in client calls or meetings as needed to address operational updates or performance discussions.

Compliance, Quality, and Risk Mitigation

• Maintain adherence to internal controls, data accuracy standards, and regulatory compliance related to order processing and client communications.
• Monitor system and process integrity, ensuring pricing, credits, and order entry are executed without errors or delays.

Diversity, Equity, and Inclusion

• Model inclusive behaviors and create an equitable environment where all team members feel valued and empowered.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

Additional Responsibilities

• Support hands‑on execution of operational tasks during peak periods or resource gaps.
• All other duties as assigned.

People Leader Responsibilities

• Execute the goals established by the business and department to ensure client delight.
• Effectively delegate tasks, responsibility, and accountability to teams to ensure execution is performed to a standard of excellence.
• Lead their team and improve the quality of the department’s work product.
• Assess and determine appropriate personnel and structure to accomplish necessary day‑to‑day functions.
• Interview, select, and supervise the activities of the department staff within the confines of stated business goals and company policies & procedures.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of 5 years of strong supervisory experience in an hourly administrative employee environment, preferably in an office role supporting a distribution center’s administration needs including planning and scheduling orders and deliveries. Pharma experience is preferred but not required.
• Proficient in managing administrative workflows and optimizing operational processes.
• Strong analytical skills with the ability to interpret data, identify trends, and make informed decisions.
• Demonstrated problem‑solving capabilities, including the ability to assess complex situations and implement effective solutions.
• Collaborative leadership style with a focus on cross‑functional alignment and shared success.
• Exceptional verbal and written communication skills, with the ability to influence and engage stakeholders at all levels.
• Strong customer‑centric mindset with a commitment to service excellence.
• Highly organized with the ability to manage multiple priorities and deadlines effectively.
• Dependable and accountable, with a track record of delivering results.

Physical / Mental Demands and Working Environment

Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.

Additional Information

Patient Minded: I act with the patient’s best interest in mind.
Client Delight: I own every client experience and its impact on results.
Take Action: I am empowered and hold myself accountable.
Embrace Diversity: I create an environment of awareness and respect.
Grow Talent: I own my development and invest in the development of others.
Win Together: I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters: I speak up to create transparent, thoughtful, and timely dialogue.
Always Innovate: I am bold and creative in everything I do.

Compensation and Benefits

EVERSANA is committed to providing competitive salaries and benefits for all employees. Compensation will be determined based on relevant experience, other job‑related qualifications/skills, and geographic location. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.

Equality, Diversity, and Accessibility

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. This policy applies throughout the hiring process. All information will be kept confidential in accordance with EEO guidelines.