Material Handler Operations Lead

EVERSANA; Memphis (TN); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Climate controlled environment

Biweekly payroll

Medical/Dental Plans

Yearly Merit/Performance Incentives

Tuition Reimbursement

401 K Plans

Company Issued Uniforms

Job summary

EVERSANA is seeking a dependable Warehouse Associate at our Memphis distribution center to support the Supervisor in fulfilling orders, picking/packing, and staging shipments in line with SOPs. The role requires certification on EVERSANA Mobile Powered Industrial Vehicles and adherence to safety standards.

You will contribute to a safe environment, complete pre/post lift checks, and follow SOPs for materials flow while accommodating production needs and daily workload changes.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication skills required.
• Read and interpret order documents; basic math skills adequate.

Responsibilities

• Support Supervisor to ensure efficient order processing and fulfillment.
• Operate and assist with forklift and related equipment per SOPs.
• Maintain safety and adherence to cGDP/cGMP; follow SOPs for order flow.
• Perform end-of-shift inventory checks and document variances.
• Communicate issues to supervisors and staff clearly.

Skills

Verbal communication

Reading & math

Follow instructions

Shift availability

Teamwork

Education

High school diploma or GED

Tools

Forklift operation certification

Job description

Job Description

At our Memphis distribution center, our employees play a critical role in getting life-saving products out to hospitals, clinics and nursing homes. We’re open 24 hours a day, 5 days a week because the needs of patients can’t wait.

THE POSITION

The most important aspect of this position is supporting the department Supervisor to ensure the team productively executes fulfillment functions for order processing, including picking and packing product, along with manifesting and staging finished shipments per EVERSANA’s standard operating processes. The position also requires the incumbent to be certified on all EVERSANA Mobile Powered Industrial Vehicles (i.e., Forklift, Cherry/Order Picker, Dock Stocker, Electric Pallet Jack, and Bendi Forklift).

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Facilitate a safe operational environment by strictly complying with all EVERSANA safety requirements; this includes the accurate completion of pre and post lift truck equipment checklists.
• Adhere to all formal standard operating procedures that control the order fulfillment process in specialized areas.
• Adhere to all formal standard operating procedures that control the flow of materials through the specialized areas.
• Participate in problem solving, if errors or issues occur with operations processes.
• Adhere to client specific pack out SOPs.
• Perform end of shift inventory checks.
• Notify the applicable supervisor or lead of any obstacles to the successful completion of tasks.
• Ability to formulate emails to EVERSANA staff as a means of communication.
• Perform all tasks assigned by Supervisor or Manager.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.

POSITION SUCCESS FACTORS

• Ability to direct the workflow while simultaneously working beside material handling team members.
• Effectively communicate with co-workers and supervisors regarding work requirements.
• Pays meticulous attention to detail and possesses a task-oriented work ethic.
• Demonstrates flexibility and a willingness to modify work schedule to support company needs.
• Ability to successfully complete tasks on a daily basis.
• Flexibility and composure in response to changing requirements.
• Ability to receive and convey information accurately in a timely manner.
• Ability to complete tasks with minimal supervision.
• Ability to consistently meet or exceed productivity standards.
• Ability to safely operate forklift equipment without incident.
• Ability to maintain zero defect performance.
• Ability to maintain accurate inventory levels of client’s shipping supplies.

PEOPLE LEADER

• Day‑to‑day oversight of associates in partnership with Supervisor.
• Drive performance‑based culture.
• Recruit and train as needed to ensure compliance and that the process is routinely followed.

EXPECTATIONS OF THE JOB

• Adherence to all manufacturing requirements including Current Good Distribution Practices (cGDP) and Current Good Manufacturing Practices (cGMP).
• Focus on safety at all times and comply with all safety requirements.
• Follow all formal standard operating procedures (SOPs) that control the order fulfillment process in temperature‑controlled areas.
• Meet all shift requirements as assigned (timely, uniform, etc.).
• Hours (Minimum of 40 hours per week, 5 days of the week).

MANDATED UNIFORM

Khaki-colored pants, close‑toed shoes, and a business casual shirt. Leggings, yoga pants, or any form‑fitting stretch pants are not permitted. Shoes should be sturdy and provide full coverage, ensuring no skin or socks are visible through the shoe material. Once the probationary period has concluded (60 days) employees receive an allotment to receive customized EVERSANA uniforms.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position, please contact Human Resources.

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

Company Benefits And Perks

• Climate controlled environment
• Biweekly payroll
• Medical/Dental Plans
• Yearly Merit/Performance Incentives
• Tuition Reimbursement
• 401 K Plans
• Company Issued Uniforms

QUALIFICATIONS

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES

• High school diploma or equivalent (e.g., GED).
• 2+ years of experience in a fast‑paced, distribution warehouse environment or stock room.
• Strong verbal communication skills required.
• Strong reading, addition, and subtraction skills needed to manage order specific documentation (a calculator may be used).
• Ability to follow instructions without deviation required.
• Ability to work the required hours (expect 40hrs/week), in addition to overtime (as needed).

PREFERRED QUALIFICATIONS

• 3+ years of experience in a fast‑paced, distribution warehouse environment with 2+ years of team lead or supervisor experience.
• 1+ years of experience in a pharmaceutical or medical warehouse environment.
• 1+ years of forklift operation experience or equivalent certification.
• Demonstrated ability to independently problem‑solve small to medium warehouse operations issues.
• Previous experience coaching and training associates to ensure compliance with SOPs and meet productivity goals.
• Bilingual (English/Spanish) communication skills (written and verbal) are a plus.

WORK ENVIRONMENT

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Environmental demands include walking or standing at a minimum of 80% of the shift, lifting up to 50 pounds and performing tasks in a busy environment. Bending, squatting, pivoting and stooping may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [e-mail].