Manager, Distribution Order Management

EVERSANA Life Sciences LLC; Memphis (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

EVERSANA Life Sciences LLC in Memphis, Tennessee, is seeking a Manager for Distribution Order Management. This role involves leading a team, ensuring compliance with SLAs, and managing operations focused on client satisfaction.

The ideal candidate will have at least 5 years of supervisory experience within an administrative environment and possess strong analytical and problem-solving skills. Join EVERSANA to contribute to improving patient lives through effective management!

Qualifications

• Minimum of 5 years supervisory experience in an administrative environment.
• Experience in planning and scheduling orders is preferred.
• Strong analytical skills to interpret data and identify trends.

Responsibilities

• Lead and develop a high-performing Data Management team.
• Ensure compliance with service level agreements (SLAs).
• Monitor team workload and adjust task assignments.

Skills

Supervisory experience

Analytical skills

Problem-solving capabilities

Collaborative leadership

Exceptional communication

Customer-centric mindset

Organizational skills

Education

Bachelor's degree or equivalent

Job description

At EVERSANA®, we are proud to be a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 6,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 670 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self‑reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

Job Description

THE POSITION:

The Manager, Distribution Order Management is responsible for the execution of key business functions within the Distribution Operations service line including order analysis and management, DEA forms processing for material movements, inventory quarantine and release via Quality Control, invoice processing for inbound, document destruction, and PO Management. The Manager leads and develops a high‑performing Order & Data Management team, ensuring operational excellence through coaching, onboarding, and performance management. The position also champions compliance, client delight, and inclusive team culture, contributing to strategic initiatives and hands‑on support as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead, coach, and develop a high‑performing Data Management team, providing regular feedback, performance evaluations, and career development opportunities.
• Foster a culture of accountability, continuous learning, and collaboration.
• Ensure new team members are effectively onboarded and trained across all relevant systems and processes.
• Oversee daily operations and client communications to ensure accuracy, timeliness, and compliance with service level agreements (SLAs).
• Monitor team workload and proactively adjust task assignments to meet volume demands and service expectations.
• Serve as the point of escalation for complex client or customer issues and ensure timely resolution.
• Partner with leadership to identify, recommend, and implement process improvements that enhance productivity, quality, and client satisfaction.
• Utilize metrics and KPIs to monitor team performance, drive operational improvements, and report progress to senior leadership.
• Lead initiatives to document, standardize, and optimize workflows, including SOPs and work instructions.
• Act as a liaison between cross‑functional teams including Distribution Operations, Supply Chain, Order to Cash, Finance, IT, Serialization, and Client Success to support seamless daily execution and escalations.
• Participate in strategic planning and special projects to support departmental and organizational goals.
• Ensure a positive client experience through consistent service delivery, proactive communication, and timely issue resolution.
• Represent in client calls or meetings as needed to address operational updates or performance discussions.
• Maintain adherence to internal controls, data accuracy standards, and regulatory compliance related to order processing and client communications.
• Monitor system and process integrity, ensuring pricing, credits, and order entry are executed without errors or delays.
• Model inclusive behaviors and create an equitable environment where all team members feel valued and empowered.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• Support hands‑on execution of operational tasks during peak periods or resource gaps.
• All other duties as assigned.

PEOPLE LEADER

• Execute the goals established by the business and department to ensure client delight.
• Effectively delegate tasks, responsibilities, and accountability to teams to ensure execution is performed to a standard of excellence.
• Lead their team and improve the quality of the department’s work product.
• Assess and determine appropriate personnel and structure to accomplish necessary day‑to‑day functions.
• Interview, select, and supervise the activities of the department staff within the confines of stated business goals and company policies & procedures.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of 5 years of strong supervisory experience in an hourly administrative employee environment, preferably in an office role supporting a distribution center’s administration needs including planning and scheduling orders and deliveries. Pharma experience is preferred but not required.
• Proficient in managing administrative workflows and optimizing operational processes.
• Strong analytical skills with the ability to interpret data, identify trends, and make informed decisions.
• Demonstrated problem‑solving capabilities, including the ability to assess complex situations and implement effective solutions.
• Collaborative leadership style with a focus on cross‑functional alignment and shared success.
• Exceptional verbal and written communication skills, with the ability to influence and engage stakeholders at all levels.
• Strong customer‑centric mindset with a commitment to service excellence.
• Highly organized with the ability to manage multiple priorities and deadlines effectively.
• Dependable and accountable, with a track record of delivering results.

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

Office: Frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level is usually moderately quiet, with frequent interruptions and multiple demands.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of this job position, please contact Human Resources.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [e-mail].

All your information will be kept confidential according to EEO guidelines.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job‑related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.