Manager, Distribution Client Services

Catalent Pharma Solutions; Philadelphia (Philadelphia County); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Defined career path

Diverse and inclusive culture

Medical, dental, and vision benefits

Tuition reimbursement

Competitive paid time off

Job summary

Catalent Pharma Solutions in Philadelphia is seeking a Manager for Distribution Client Services. This role involves leading a client-facing distribution team and ensuring efficient operations for international shipping of clinical supplies.

The ideal candidate will have a relevant degree and extensive experience, particularly in leadership roles. The position promises opportunities for professional growth in a collaborative environment with a focus on improving patient outcomes.

Qualifications

• 5+ years of experience in a management role, ideally within Good Manufacturing Practice (cGMP).
• Demonstrated leadership experience, possibly through Catalent-sponsored leadership programs.
• Ability to manage teams, mentor, and influence change effectively.

Responsibilities

• Supervise distribution teams, manage performance, and develop team members.
• Own customer order pipeline ensuring timely processing and shipping.
• Collaborate with customers to define and meet distribution needs.

Skills

Leadership skills

Interpersonal and communication abilities

Analytical insight for problem solving

Team mentoring and motivation

Education

Master's Degree with 5 years of relevant experience or Bachelor's Degree with 8 years of relevant experience

Job description

Manager, Distribution Client Services

About Site

Catalent’s Philadelphia site is a dynamic facility focused on clinical supply services, offering comprehensive solutions for packaging, storage, and distribution of clinical trial materials. The location supports a wide range of pharmaceutical and biotech clients, ensuring high-quality standards and efficient delivery for global clinical studies. With advanced capabilities and a collaborative environment, the site plays a key role in bringing innovative therapies to patients worldwide. This is an excellent setting for professionals who want to contribute to meaningful work in a fast-paced, quality-driven atmosphere while being part of a team dedicated to improving patient outcomes.

Position Summary

We have an opportunity for a Manager, Distribution Client Services to join our team. In this role, you will monitor and improve distribution client health while leading a professional client-facing distribution team. You will own the customer experience, including project set-up, maintenance, management, import/export, and depot coordination. This position ensures smooth transitions for international shipping of clinical supplies within our supply chain.

Shift: Monday - Friday, 8:00am to 5:00pm
Location: Philadelphia, PA
100% Onsite

The Role

• Supervise distribution analysts, supervisors, coordinators, pre-distribution, and global trade teams; perform reviews, manage performance, develop team members, analyze workloads, and adjust as needed
• Own the customer order pipeline and ensure all clinical requests are processed and shipped on time; guide the Sales and Operations Planning process from a distribution perspective with a focus on forecasting excellence; balance forecasting and demand with distribution capacity
• Review workflow for operational improvements and implement changes where appropriate; collaborate with customers to define study-specific distribution needs and provide solutions for international shipping
• Work with Clinical Project Management and Pre-Production Groups to set up and maintain distribution-specific inventory, including bulk, ancillary supplies, finished goods, and samples
• Develop and implement standard operating procedures; resolve distribution issues and report findings to clients; participate in customer visits, lead client and visitor tours, and attend occasional off‑site meetings
• Generate a Distribution Protocol and supporting checklist for every Clinical Trial Material shipment; revise these documents as requested by clients with appropriate approvals
• All other duties as assigned

The Candidate

Minimum Requirements

• Master's Degree with 5 years of relevant experience OR Bachelor's Degree with 8 years of relevant experience
• Leadership skills including excellent interpersonal and communication abilities with all levels of stakeholders, strong ability to lead, mentor, train, motivate, direct, and empower a team, influence and lead change, provide strategic and analytical insight for problem solving, and partner with cross‑functional teams to identify gaps and develop continuous improvement ideas
• Demonstrable leadership experience at Catalent (including but not limited to participation in Catalent-sponsored leadership programs such as NGGL, GOLD, LEAD Now, GM Excellence, and GROW) may be considered in place of external experience
• Individual may be required to sit, stand, walk regularly and occasionally lift up to 15 pounds

Preferred Skills & Background

• Previous working experience in a current Good Manufacturing Practice (cGMP) management role is preferred

Why You Should Join Catalent

• Defined career path with annual performance reviews and feedback process
• Diverse and inclusive culture
• Potential for career growth on an expanding team within an organization dedicated to preserving and bettering lives
• Competitive paid time off plus 8 paid holidays
• Community engagement and green initiatives
• Medical, dental, and vision benefits effective day one of employment
• Tuition reimbursement

Catalent is an Equal Opportunity Employer, including disability and veterans.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to [e-mail]. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration to the application or hiring process.