Manager Digital Services Website Technical Team

Intermountain Healthcare; Salem (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization seeks a Manager of Digital Services to lead a team of technical caregivers in managing their website. This role involves collaborating with various departments to achieve digital goals, overseeing agile processes, and enhancing website performance based on insights. Candidates should have experience in digital roles and strong project management skills.

Benefits

Comprehensive benefits package

Qualifications

• Experience in digital, software engineering, or technical product management roles.
• Proven agile project management experience and ability to prioritize effectively.

Responsibilities

• Guide a team of technical caregivers to manage the Intermountain Health website.
• Oversee agile processes and ensure completion of software development lifecycle activities.

Skills

Digital Channels Expertise

Agile Project Management

Capacity and Resource Management

Software Engineering

People Management

Creative Thinking

Analytical Thinking

Interpersonal Skills

Communication Skills

Budget Management

Education

Bachelor’s degree in computer science or related field

Tools

React

C#

Job description

Job Description:

The Manager of Digital Services is a leadership role responsible for guiding a team of technical caregivers, including software engineers, technical analysts, and scrum masters, to manage the Intermountain Health website. This role collaborates closely with Digital Technology Services and partners with Marketing, Consumer Experience, and Operations to achieve regional and system-wide digital goals.

Essential Functions

1. Ensure completion of software development lifecycle activities such as design reviews, unit testing, and build and release management.
2. Oversee agile processes, ceremonies, and adhere to best practices and enterprise standards.
3. Collaborate with the design team to document technical architecture and implementation requirements.
4. Develop and assess digital workplans aligned with enterprise objectives, business plans, and consumer/caregiver needs.
5. Implement and manage digital workplans, overseeing team capacity and workload.
6. Enhance website performance based on consumer and caregiver insights and other data.
7. Prioritize and drive multiple projects independently and collaboratively.
8. Manage complex, matrixed digital projects from concept to launch, measuring results against business needs.
9. Build relationships with stakeholders to support digital objectives.
10. Assist in scoping and evaluating digital projects for operational and strategic fit.
11. Support budget management.
12. Spend up to 25% of time coding or developing custom software.

Skills

• Expertise in digital channels, including websites
• Proficiency in agile project management
• Capacity and resource management skills
• Software engineering expertise
• People management skills
• Creative and analytical thinking
• Effective interpersonal, communication, and presentation skills
• Strong written communication skills, including presentation slides
• Budget management capabilities

Qualifications

Required Qualifications

• Experience in digital, software engineering, or technical product management roles
• Effective oral and written communication skills
• Proven agile project management experience and ability to prioritize effectively
• Experienced coder capable of delivering software features and bug fixes on schedule

Preferred Qualifications

• Bachelor’s degree in computer science, technology, or related field from an accredited institution
• Experience leading technical teams
• Expertise in React or similar JavaScript frameworks and proficiency in C#

Physical Requirements:

• Ability to see, read, and assess information on screens and labels
• Frequent verbal communication with providers, colleagues, and patients
• Manual dexterity for manipulating supplies and using a computer

Location:

Key Bank Tower, Lake Park Building, West Valley City, Utah

Work Hours:

40 hours per week

Compensation:

$50.22 - $77.53 per hour, dependent on experience

We offer a comprehensive benefits package supporting wellness and work-life balance. Learn more at Intermountain Healthcare Benefits.

Intermountain Health is an equal opportunity employer. We value diversity and inclusion in our workforce.