Manager, Digital Sales & Automation

Lab Alley; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k

Paid Time Off

Job summary

Lab Alley, based in Austin, Texas, seeks a strategic Manager, Digital Sales & Automation to own and optimize the digital revenue loop. You’ll lead a team of Customer Success specialists, partner with a data analyst, and collaborate with Marketing, IT, and the CEO to scale automated workflows across channels.

You’ll drive revenue growth through AI-enabled onboarding, dynamic pricing, and omnichannel initiatives, prioritizing scalable systems over manual outreach and ensuring alignment with the

Qualifications

• 3+ years in Tech Enabled Customer Success, Operations, or RevOps, ideally in E-commerce or B2B marketplaces.
• Experience designing scalable CRM workflows and triggers across departments.
• Strong data fluency and ability to translate customer behavior into automated retention.
• Preference for a mindset favoring scalable systems over manual relationship management.

Responsibilities

• Align strategy with CEO/CVO vision and OKRs.
• Own the digital revenue plan and conversion targets.
• Turn insights into automated retention workflows with analytics.
• Lead a team of Customer Success staff, with a data-analytic support.
• Drive revenue growth through segmentation, automation, and channel optimization.
• Develop AI-enabled onboarding forms and dynamic pricing with Marketing/IT.

Skills

Strategic planning

Team leadership

Data-driven decisions

Cross-functional collaboration

Tools

Zoho CRM

HubSpot

Adobe Commerce/Magento

Job description

The Opportunity

We are seeking a results-driven, revenue-focused, tenacious, tech-savvy, and data-driven Manager, Digital Sales & Automation who thinks like a growth strategist – not a traditional, high-touch account manager who relies on manual, one-on-one phone calls. You'll marry behavioral insights with automation to run an efficient digital revenue loop, owning it end-to-end aligning department strategy with the CEO/CVO's vision and business OKRs, setting the revenue plan, and translating complex customer trends into sharp operational workflows, optimized CRMs, and automated AI engagement. Supported by an on-staff Data Analyst, you'll also lead a team of Customer Success Specialists who carry out growth strategies with existing customers.

Key Responsibilities

• Strategic Alignment & Revenue Growth
• Align department strategy and priorities with the CEO/CVO's vision and business OKRs
• Own the digital revenue plan: set strategic revenue goals and conversion targets
• Turn insights into action: partner with the Data Analyst, tech team, and Marketing to convert customer behavior and cart-abandonment data into automated retention workflows
• Revenue Growth & Customer Segmentation
• Retain & Expand: Drive repeat business, digital portal adoption, and lifetime value (LTV).
• Protect Margins: Use data to systematically eliminate revenue leakage, bad discounts, and unnecessary refunds.
• Segment & Target: Tier clients to scale outreach via automated systems rather than manual labor.
• Fuel the Pipeline: Spot organic expansion opportunities in the data and collaborate with Marketing on targeted campaigns.
• Tech, Automation & AI Integration
• CRM Optimization: Build and manage workflows, custom modules, and automated triggers.
• AI Roadmap: Partner with Marketing, IT, and Customer Care Manager to build adaptive onboarding forms, smart clarification questions, and dynamic pricing.
• Omnichannel Handoffs: Ensure data from AI chat assistants flows seamlessly to frontline staff without losing context.
• Maximize Every Channel: In partnership with marketing use Adobe, CRM, AI, and other tech to capitalize on revenue creation and conversion across website, Google, all AI platforms, all social, email, Amazon, Walmart, and every other channel - tailored to specific customers and product brands
• Data Analytics & Reporting
• Deliver regular data analytics reporting with clear, actionable recommendations for leadership
• Define data needs and convert database inputs into actionable, automated retention workflows
• Campaigns & Team Leadership
• Feedback Loops: Optimize automated feedback loops (e.g., driving regional referrals in TX).
• Team Leadership: Manage and mentor a small group of hybrid & remote customer success staff.
• Training & Talent: Partner with the Customer Care Manager to train Customer Care teams on CRM/AI tools; identify structural gaps and hire to support scaling workflows.

Job Requirements & Qualifications

• Experience: 3+ years in Tech Enabled Customer Success, Operations, or RevOps-ideally within E-commerce, B2B digital marketplaces, or tech-enabled distribution.
• CRM Power-User: Advanced capability in CRMs (Zoho or HubSpot are ideal) (specifically designing workflows and cross-departmental triggers).
• E-Commerce Tech: Familiarity with modern platforms (Adobe Commerce/Magento is a major plus).
• Data Fluency: Proven ability to define data needs and convert database inputs into actionable, automated retention workflows.
• Mindset: A strict preference for building scalable systems over manual relationship management.

About Lab Alley

Lab Alley is on a mission to make buying essential, natural, and high-purity chemicals effortless. Often called the "Amazon for Chemicals," our digital-first platform lets you order online in minutes with transparent pricing, real-time inventory, and instant compliance access-all backed by 99.5% on-time delivery and 98.9% inventory accuracy. Free from quote delays, salespeople, or fulfillment guesswork, our platform is built around how you want to work‑so you can stop chasing suppliers and focus on running your business.

Lab Alley is a founder‑led essential chemical e‑commerce company based in Austin, Texas.

Our Workplace Culture

Our core values are an integral part of our success defining who we are.

Care

We bring our core values to life in everything we do at Lab Alley. Therefore, every hire is aligned with our core values: We care about people and take pride in our work.

Commitment

We believe success is characterized by our commitment to continuous improvement.

Genuine

We believe in being real, authentic, and direct with those around us.

Growth

Lab Alley encourages continual learning and leads with curiosity.

Initiative

To be successful, we always strive to make things happen!

Innovation

Lab Alley is driven by a relentless pursuit of innovation, constantly seeking new ideas, technologies, and approaches to enhance the experiences of our customers.

Work Ethic

We believe a strong work ethic is about being fully engaged, resilient, and focused on tasks to ensure each project receives attention and consideration.

Benefits & Logistics

We invest in our team's well‑being and growth:

• Comprehensive Benefits: Medical, Dental, Vision, Short Term Disability, Life & Accidental Death & Dismemberment, Supplemental Health Insurance, Wellness Program, Employee Discount Program.
• Financial & Time Off: 401k, Paid Time Off.
• Growth Opportunities: Organized team events, professional development, and clear career growth paths.

This is a full-time position (40 hours per week, occasional overtime) with a typical schedule of Monday-Friday, 8 AM - 5 PM. This role reports to the CEO.

Note: Lab Alley uses E-Verify for all positions and conducts background checks.

Don't meet every single requirement? Studies have shown that members from some under‑represented groups are less likely to apply for jobs if they don't meet every single qualification. At Lab Alley, we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles, and we are excited about hearing from you. Lab Alley is an equal opportunity employer and considers all applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Please note: Lab Alley is not accepting unsolicited resumes or candidate submissions from staffing agencies for this position. In the absence of a signed agreement with Lab Alley's People Operations leader, no fee will be paid for any candidates submitted by agencies. All unsolicited resumes will be considered the property of Lab Alley. Agencies should not reach out to our team members. To see if we are establishing new relationships with agencies you may send your information to [e-mail]

"Revenue Operations" OR "CRM Specialist" "automation" OR "workflow" OR "Digital Customer Success" OR "Scale CS" OR "Customer Success Operations" OR "CS Ops" OR "Growth Digital Customer Success Specialist Senior Revenue Operations Operations Specialist Scale Customer Success Lead Growth Operations Specialist Digital Growth AnalystOR "Digital Growth" OR "Retention Specialist"