Manager, Digital Adoption

Fleetpride; Irving (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

FleetPride seeks a Manager, Digital Adoption to drive customer adoption of our digital tools. You will partner with sales, support, product, and operations to deliver demos, onboarding, and training that improve efficiency and outcomes for heavy-duty equipment customers.

You will collect requirements, document feedback, and help translate needs into product enhancements while ensuring a customer-first mindset across initiatives.

Qualifications

• Experience leading customer training and onboarding for digital tools.
• Ability to gather business requirements and translate into product/training needs.
• Strong communication and facilitation skills with cross-functional teams.

Responsibilities

• Deliver engaging demos and onboarding sessions for customers using digital platforms.
• Advise customers on digital adoption to improve workflows and outcomes.
• Document needs and work with Product/Technology to prioritize enhancements.
• Represent the voice of the customer in product discussions and testing.

Skills

Digital adoption

Customer demonstrations

Training delivery

Requirements gathering

Stakeholder collaboration

Education

Bachelor's degree (Business/CS/related)

Tools

CRM systems (e.g., Salesforce)

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!The Manager, Digital Adoption partners with customers, Strategic Account Managers, branch teams, and internal business partners to increase the adoption and success of the company's digital solutions. This role serves as a trusted advisor, helping customers understand how to leverage digital tools to improve efficiency, streamline business processes, and maximize value.The ideal candidate is passionate about technology, customer success, and continuous improvement. They are equally comfortable conducting customer demonstrations, delivering training, gathering business requirements, and collaborating with Product and Technology teams to influence future enhancements. This role requires strong communication skills, curiosity, problem-solving ability, and a customer-first mindset.Partner with customers, Strategic Account Managers, and branch personnel to identify opportunities for increased digital adoptionDeliver engaging demos, onboarding sessions, and training for customers using the company's digital platformsServe as a trusted advisor by recommending digital solutions that improve customer workflows and business outcomesAssist customers with the successful implementation and adoption of new digital capabilitiesGather customer feedback, business requirements, and enhancement opportunities through regular engagementDocument customer needs and collaborate with Product, Technology, and Experience teams to prioritize enhancementsIdentify, reproduce, and document software defects, coordinating with internal teams through resolutionAdvocate for customer needs while balancing business priorities and technical feasibilityMonitor customer adoption, identify opportunities to improve engagement, and recommend proactive outreachDevelop and maintain training materials, knowledge articles, and customer-facing documentationRepresent the voice of the customer during product discussions, testing, and solution design activitiesBuild strong relationships across Sales, Customer Support, Product Management, Technology, and Operations to improve the overall customer experienceFleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.