Manager, Desktop Engineering

Goodwin Procter Boston

Palo Alto (CA)

On-site

USD 160,000 - 210,000

Full time

14 days+

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Benefits offered by this job

Health, dental and vision insurance

Life and disability insurance

Retirement & Savings Plan

Paid vacation and sick leave

Job summary

Goodwin Procter Boston is looking for a Managing Director of Desktop Engineering in Palo Alto to lead a hands-on team, ensuring delivery and security of computing platforms. You'll collaborate with diverse teams and manage various desktop initiatives effectively.

The role requires a Bachelor's degree in IT and seven years in desktop engineering. Benefits include health, vision, and dental insurance, along with a competitive salary range of $160,000 – $210,000.

Qualifications

Minimum of seven years of experience in desktop engineering or endpoint management.
Experience with OS upgrades and security initiatives.
Ability to deliver outcomes in complex technical areas.

Responsibilities

Manage end-user computing platforms and ensure reliability.
Implement endpoint security and compliance measures.
Collaborate with cross-functional teams for project delivery.

Skills

Enterprise end-user computing experience

Troubleshooting for desktop issues

Project management skills

Understanding of endpoint security

Education

Bachelor’s degree in information technology or related field

Tools

PowerShell

Microsoft Copilot

ChatGPT Enterprise

Job description

Join Goodwin’s Global Operations Team and make a real impact on a global scale. As part of this team you will collaborate with colleagues from varied backgrounds, partnering with attorneys and clients to deliver cutting‑edge solutions in high‑stakes litigation, regulatory compliance, and complex transactions.

As Managing Director of Desktop Engineering, you are a hands‑on technical leader responsible for the delivery, reliability and ongoing improvement of the firm’s end‑user computing platforms. You will own defined desktop engineering platforms and initiatives, ensuring services are secure, scalable and aligned with organizational standards.

Endpoint Platform Ownership

Own day‑to‑day delivery and evolution of assigned end‑user computing platforms
Manage Windows and macOS endpoints
Operate virtual desktop platforms (e.g., Windows365)
Oversee application deployment, patching and lifecycle management
Apply endpoint configuration and management standards
Ensure platforms operate reliably, securely and at scale through proactive maintenance and oversight

Security, Compliance & Risk

Partner with Information Security to implement and sustain endpoint security baselines
Manage device compliance and access controls
Apply hardening standards and remediation actions
Support internal, regulatory and audit requirements related to endpoint environments
Participate in investigation and remediation of endpoint‑related security events and incidents

Engineering Standards & Automation

Maintain engineering standards for builds, configurations, deployments, scripting and documentation
Drive improvements in efficiency and quality through automation and tooling (e.g., PowerShell, Intune capabilities)
Contribute to initiatives to modernize endpoint management and reduce reliance on legacy processes and tools

Project & Initiative Delivery

Execute desktop engineering initiatives such as OS upgrades, security enhancements, platform changes and new technology rollouts
Plan, execute and coordinate assigned projects or workstreams, including testing, scheduling and stakeholder communication
Balance project delivery with operational responsibilities to maintain platform stability

Cross‑Functional Collaboration

Work closely with End User Support to improve supportability and reduce recurring issues
Collaborate with Infrastructure and Networking teams on dependencies and integrations
Coordinate with Training and Knowledge teams to support documentation and user readiness
Communicate platform changes, timelines, risks and dependencies clearly to impacted stakeholders

Continuous Improvement & Quality

Support structured testing and pilot programs for platform changes and upgrades
Incorporate feedback, incident reviews and lessons learned into future improvements
Maintain accurate documentation, runbooks and configuration records to support operational consistency

Enterprise AI Tooling

Deploy, configure and support the firm’s enterprise AI assistants, including Microsoft Copilot, ChatGPT Enterprise and Claude Enterprise
Provide hands‑on support and troubleshooting for end users adopting AI solutions
Stay current on AI tool capabilities and feature changes to guide safe, effective and responsible use

Who You Are

Strong experience with enterprise end‑user computing and desktop engineering platforms
Strong troubleshooting skills for complex desktop, application and deployment issues
Ability to own complex technical areas and deliver outcomes
Bachelor’s degree in information technology, computer science, engineering or related field, or equivalent experience
Seven or more years of experience in desktop engineering, endpoint management or end‑user computing roles in an enterprise environment
Experience supporting OS upgrades, security initiatives and platform modernization efforts
Prior responsibility for platform or service ownership strongly preferred
Relevant technical certifications preferred but not required
Solid understanding of endpoint security, compliance and risk considerations
Organized and execution‑focused, with the ability to manage multiple concurrent tasks and priorities
Project management skills and experience coordinating technical workstreams a plus
Clear communicator with both technical and non‑technical partners

Benefits