Manager Designate

Papa John's USA, Inc.; Olathe (KS); On-site; USD 42,000 - 65,000; Full time

Job summary

Papa John’s USA, Inc. is seeking a Manager Designate in Olathe, Kansas to support the General Manager in enforcing our product and service standards. You will lead a team, uphold safety and cleanliness, and ensure efficient operations while developing the skills to progress to a General Manager role.

The role focuses on quality control, customer service, inventory management, local marketing, and cost control within budget, as part of Papa John’s fast-paced restaurant team.

Qualifications

• Experience in restaurant or retail shift management.
• Ability to manage inventory, costs and budgeting.
• Strong customer service and problem-solving skills.

Responsibilities

• Provides quality products to customers and ensures orders reflect the customer’s request.
• Trains and communicates quality standards to team members using operations manuals and handbooks.
• Monitors performance and suggests improvements to the General Manager.
• Maintains a teamwork-oriented, energetic, and customer-focused environment.
• Manages sales goals through service quality, training, and execution of promotions.

Skills

Leadership

Customer Service

Operations management

Team training

Decision making

Tools

PROFIT System

POS system

Job description

What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John’s team today!

Job Summary

The Manager Designate works at the direction and under the supervision of the General Manager to ensure compliance with the Company’s product and customer service standards. This is accomplished by being a team-oriented leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include Shift Management; execution of all Company policies, procedures, programs and systems; and maintaining compliance with all federal, state and local laws and ethical business practices. Through the performance of these and other duties, the Manager Designate is expected to develop the competencies required to become a General Manager.

Duties and Responsibilities

• Provides quality products to our customers by ensuring each delivered product meets Papa John’s standards and accurately reflects the customer’s order.
• Communicates trains and promotes quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook.
• Recommends to the General Manager performance action regarding team members.
• Ensures entire team is quality and customer focused and builds an atmosphere of teamwork, energy and fun.
• Manages sales goals by providing prompt and friendly customer service; building check averages through team member product training and sales execution.
• Seeks additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.
• Manages profit goals, ensures food, labor and other controllable costs stay within budget, and corrects deviations from the budget by accurately utilizing the PROFIT System.
• Executes administrative and cash management duties.
• Plans and manages adequate inventory levels using the restaurant’s computerized inventory system to meet sales demands and minimize loss.
• Manages company’s assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensures restaurant meets safety and security standards at all times.

Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place. Papa John’s is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member.

For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John’s is an Aff…

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At Papa John’s, we LOVE pizza. It brings people together and brings out the best in all of us. Just like our ingredients and toppings, we combine in unique ways to deliver a truly tantalizing result.

Here, you’re a valued team member right from the start. We want you to contribute your best ideas, collaborate and keep building your skills.