Manager Designate

Papa Johns; Raleigh (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Papa John's in Raleigh, NC seeks a Manager Designate to work under the General Manager, guiding a team to meet product and service standards.

You will handle shifts, enforce policies, train staff, manage inventory and costs, and drive local marketing to grow sales while ensuring safety and quality.

This role prepares you for advancement to General Manager and requires reliability, strong communication, and a customer‑focused mindset.

Qualifications

• High School diploma or GED preferred
• Serv-Safe/Local or State Food Service Certification preferred
• Successful and stable supervisory experience
• Must be able to work long hours (nights, weekends)

Responsibilities

• Ensure quality products and accurate orders
• Lead shift and enforce policies and safety
• Drive sales through local marketing and community presence
• Manage inventory, costs and budgets using PROFIT System
• Ensure cash handling and administrative duties

Skills

Team leadership

Customer service

Operations management

Decision making

Communication

Education

High School diploma or GED

Tools

Inventory system

Job description

What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today!

Job Summary

The Manager Designate works at the direction and under the supervision of the General Manager to ensure compliance with the Company’s product and customer service standards. This is accomplished by being a team-oriented leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include Shift Management; execution of all Company policies, procedures, programs and systems; and maintaining compliance with all federal, state and local laws and ethical business practices.

Through the performance of these and other duties, the Manager Designate is expected to develop the competencies required to become a General Manager. Duties and Responsibilities. Provides quality products to our customers by ensuring each delivered product meets Papa John’s standards and accurately reflects the customer’s order. Communicates trains and promotes quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook.

Additional Job Description

Recommends to the General Manager performance action regarding team members. Ensures entire team is quality and customer focused and builds an atmosphere of teamwork, energy and fun. Manages sales goals by providing prompt and friendly customer service; building check averages through team member product training and sales execution. Seeks additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.

Manages profit goals, ensures food, labor and other controllable costs stay within budget, and corrects deviations from the budget by accurately utilizing the PROFIT System. Executes administrative and cash management duties. Plans and manages adequate inventory levels using the restaurant’s computerized inventory system to meet sales demands and minimize loss. Manages company’s assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensures restaurant meets safety and security standards at all times.

Education, Experience & Certifications

• High School diploma or GED preferred
• Serv-Safe/Local or State Food Service Certification preferred
• Successful and stable employment history with supervisory experience
• Must be able to work long hours (32+ hours generally required), scheduled or unscheduled, which will include nights, weekends, and as emergencies arise

Functional Skills

• Analytical Skills: effectively uses data to generate insights for operations excellence
• Planning & Prioritization: highest impact, highest value
• Financial & Business Acumen
• Communicates Effectively and Candidly
• Problem Solving; ability to use rigorous logic to solve problems with innovative effective solutions
• Process Improvement: Strive to continually improve
• Ability to build and leverage talent
• Ability to work in a challenging, fast-paced environment and to adapt to new situations as they arise
• Ability to effectively communicate, inform, and influence senior leaders
• Ability to work cross-functionality on multiple initiatives with a successful record of advancing projects

Our Values

• EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success
• DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult
• PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first
• INNOVATE TO WIN - We champion and challenge for a better way in all we do
• HAVE FUN - We find joy, create meaningful impact and celebrate the journey together

Our Core Competencies

• CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence
• RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges
• CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation and challenging the status quo
• BIAS FOR ACTION - We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry
• WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity

Papa Johns is an equal opportunity employer.

Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E-Verify and Right to Work notices are available for applicants to review in both English and Spanish.

Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.

Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Aff…

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