Manager Designate

Papa John's International , Inc.; Concord (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Papa John’s International, Inc. is seeking a Manager Designate to work under the General Manager, ensuring adherence to product and customer service standards.

The role emphasizes team leadership, quality decisions, and accountability to develop skills toward a General Manager position. Responsibilities include shift management, policy execution, inventory planning, cost control, and safety compliance across the restaurant.

Qualifications

• Analytical mindset for operations excellence.
• Strong planning and prioritization to meet goals.
• Financial acumen to manage costs and profitability.

Responsibilities

• Provides quality products to customers meeting Papa John’s standards.
• Trains and promotes quality standards to team members.
• Recommends performance actions and fosters teamwork and accountability.
• Manages sales goals and customer service to improve check averages.
• Manages costs and uses PROFIT System for budgeting and cash management.
• Plans inventory levels and ensures equipment operates properly.

Skills

Analytical Skills

Planning & Prioritization

Financial & Business Acumen

Communicates Effectively

Problem Solving

Process Improvement

Talent Development

Adaptability

Cross-functional Collaboration

Executive Communication

Education

High School diploma or GED

Serv-Safe/Local or State Food Service Certification

Supervisory experience

Ability to work long hours (32+ hours)

Job description

Job Summary

The Manager Designate works at the direction and under the supervision of the General Manager to ensure compliance with the Company’s product and customer service standards. This is accomplished by being a team-oriented leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include Shift Management; execution of all Company policies, procedures, programs and systems; and maintaining compliance with all federal, state and local laws and ethical business practices. Through the performance of these and other duties, the Manager Designate is expected to develop the competencies required to become a General Manager.

Duties and Responsibilities

• Provides quality products to our customers by ensuring each delivered product meets Papa John’s standards and accurately reflects the customer’s order.
• Communicates trains and promotes quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook.
• Recommends to the General Manager performance action regarding team members. Ensures entire team is quality and customer focused and builds an atmosphere of teamwork, energy and fun.
• Manages sales goals by providing prompt and friendly customer service; building check averages through team member product training and sales execution. Seeks additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.
• Manages profit goals, ensures food, labor and other controllable costs stay within budget, and corrects deviations from the budget by accurately utilizing the PROFIT System. Executes administrative and cash management duties.
• Plans and manages adequate inventory levels using the restaurant’s computerized inventory system to meet sales demands and minimize loss. Manages company’s assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensures restaurant meets safety and security standards at all times.

Education, Experience & Certifications

• High School diploma or GED preferred
• Serv-Safe/Local or State Food Service Certification preferred
• Successful and stable employment history with supervisory experience
• Must be able to work long hours (32+ hours generally required), scheduled or unscheduled, which will include nights, weekends, and as emergencies arise

Functional Skills

• Analytical Skills: effectively uses data to generate insights for operations excellence
• Planning & Prioritization: highest impact, highest value
• Financial & Business Acumen
• Communicates Effectively and Candidly
• Problem Solving; ability to use rigorous logic to solve problems with innovative effective solutions
• Process Improvement: Strive to continually improve
• Ability to build and leverage talent
• Ability to work in a challenging, fast-paced environment and to adapt to new situations as they arise
• Ability to effectively communicate, inform, and influence senior leaders
• Ability to work cross-functionality on multiple initiatives with a successful record of advancing projects

Our Values

• EVERYONE BELONGS – Diversity, Equity, Inclusion and Teamwork
• DO THE RIGHT THING – Integrity, Character and Community
• PEOPLE FIRST – Customer and Team member Focus
• INNOVATE TO WIN – Think Differently and Lead Change
• HAVE FUN – It’s Pizza, It Has To Be Fun!

Our Core Competencies

• CUSTOMER FOCUSED - Put the customer’s needs first
• RESULTS DRIVEN – Commit to achieving objectives
• INNOVATIVE MINDSET – Open to new ideas and ways of doing business
• STRATEGIC THOUGHT LEADERSHIP – Engage in logical and systematic thinking
• COLLABORATION – Work together in the most effective way

Papa Johns is an equal opportunity employer.