Manager, Design, and Construction

Massage Envy; Scottsdale (AZ); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Medical benefits

Dental benefits

Vision benefits

Life insurance

401K

Paid holidays

Vacation time

Sick leave

Job summary

Massage Envy is seeking a Manager of Design and Construction to guide franchisees through new builds, relocations, remodels, and brand updates nationwide. You will coordinate resources, review brand standards, and manage vendor programs to ensure openings on schedule and within scope.

The role involves cross-functional collaboration with Real Estate, Operations, Marketing, IT, and Legal. The ideal candidate has 5–7 years in interior construction, strong document-reading skills, and the ability

Qualifications

• BS/BA or associate degree in construction, facilities, business administration, communications, or equivalent.
• Five to seven years’ experience in interior construction projects, preferably in a fast-paced retail environment.
• Ability to read, interpret, and comment on full sets of interior construction documents (Fixture Plans, Floor Covering Plans, RCPs, Elevations & Details).
• Experience in purchasing and vendor management.
• Excellent written and verbal communication, organizational, and problem-solving skills.
• Ability to travel nationally, up to 10% of the time.

Responsibilities

• Guide franchisees through the full lifecycle of design and construction projects and provide resources and specifications.
• Track portfolio of concurrent projects and escalate delays or brand-standards concerns.
• Facilitate project update meetings and document brand-related decisions.
• Review sites, landlord letters, and lease exhibits for brand-standard alignment.
• Support punch list, closeout, and warranty follow-up with brand-approved vendors.
• Serve as the primary Franchise Support Center resource for franchisees during design and construction.

Skills

Read construction documents

Cross-functional collaboration

Vendor management

Communication and problem-solving

Project coordination

Time management & record-keeping

Influence without authority

Travel willingness

Education

BS/BA or Associate degree in construction, facilities, business administration, communications

Tools

Microsoft Word

Microsoft Excel

FranConnect

Smartsheet

Wrike

Job description

14350 N 87th St Ste 200, Scottsdale, AZ 85260 • Massage Envy - Franchise Support Center (FSC)

The Manager of Design and Construction supports Massage Envy franchisees through the planning, coordination, and completion of their design and construction projects, including new builds, relocations, remodels, refreshes, and brand program updates nationwide. Provides brand standards, design specifications, technical guidance, and vendor resources that franchisees, and the design professionals and contractors franchisees engage, use to build and update their independently owned and operated locations. Provides support and backup for sourcing and procurement projects related to location fixtures and finishes. Responsibilities span a broad spectrum of design and construction project support, including project planning resources, timeline coordination, brand standards review, vendor program management, and reporting.

Essential Functions:

Franchisee Project Support

Guide franchisees through the full lifecycle of their design and construction projects (new builds, relocations, refreshes, remodels, and brand program updates), from pre-project planning through brand standards review and project closeout, providing the resources, specifications, and information franchisees need to open on schedule and within the scope and budget they set

Track a portfolio of concurrent franchisee projects, monitoring milestone progress against target opening dates and escalating delays or brand standards concerns to department leadership

Facilitate recurring project update meetings with franchisees and the project teams they engage to review progress, offer options for resolving obstacles, and document brand-related decisions made by the franchisee

Review proposed sites, landlord work letters, and lease exhibits at the franchisee’s request and identify prototype fit, layout, and brand standards considerations for the franchisee to weigh with its own advisors

Support franchisees through punch list completion, project closeout, and post-opening warranty follow-up with brand-approved vendors

Franchisee and Vendor Coordination

• Serve as the primary Franchise Support Center resource for franchisees during design and construction, providing brand design specifications, prototype documents, and operational requirements for franchisees to share with the architects, engineers, and contractors they select and engage
• Partner with internal teams, including Franchise Development, Real Estate, Operations, Marketing, IT, and Legal, to support consistent franchisee communication and resources throughout each project
• Respond to product, specification, and brand standards questions from the general contractors, architects, and approved vendors franchisees engage, without directing their personnel, work methods, sequencing, or safety practices
• Source, evaluate, and onboard vendors and suppliers for the brand-approved vendor program, and maintain program pricing, terms, and service information that franchisees may elect to use
• Monitor approved-vendor performance and product quality and recommend program changes to department leadership

Brand Standards and Design Resources

• Review project documents submitted by franchisees for alignment with brand standards and prototype requirements and provide written comments to the franchisee
• Evaluate the operational functionality and cost of location fixtures and finishes and recommend improvements to brand standards and specifications
• Develop and maintain the design and construction resources franchisees use, including prototype drawings, specification books, standard fixture and finish schedules, equipment lists, and build-out guides
• Develop and communicate the requirements, timelines, and available resources for brand refresh, remodel, and equipment update programs
• Identify and document deviations from brand standards and refer unresolved matters to Franchise Compliance and Legal

Documentation, Reporting, and Franchisee Education

• Maintain accurate project and vendor documentation, including vendor contact and service information, invoicing, and records management, and provide regular reporting on the development pipeline and project status to department leaders
• Provide build-out cost ranges, timeline data, and project inputs to support franchise disclosure document updates and franchisee planning tools
• Deliver orientation and education for franchisees entering development, including onboarding calls, resource walkthroughs, and conference or webinar content
• Understand, believe in, and uphold Massage Envy’s Promise, Purpose, Vision, and Values

Franchise Relationship

Massage Envy franchised locations are independently owned and operated. This position provides brand standards, guidance, resources, and support to franchisees. It does not direct, supervise, or control the business operations of any franchisee, and it does not hire, fire, schedule, train, discipline, evaluate, set compensation for, or otherwise establish or affect the terms and conditions of employment of any franchisee employee. Franchisees are solely responsible for their own employment decisions, their contracts with third parties, and compliance with all applicable laws, codes, and regulations.

Education, Experience, and Skills Required

• BS/BA or associate degree in construction, facilities, business administration, communications, or an equivalent combination of coursework and experience.
• Five to seven years’ related experience in interior construction projects, ideally in a fast-paced specialty retail environment.
• Ability to read, interpret, and comment on full sets of interior construction documents (Fixture Plans, Floor Covering Plans, RCPs, Elevations & Details), including working familiarity with IBC, ADA, NFPA, and local/municipal guidelines as they affect brand prototype design.
• Ability to work independently across multiple concurrent projects, collaborating with cross-functional internal teams and with the external design and construction partners franchisees engage.
• Experience in purchasing and vendor management.
• Working knowledge of Microsoft Word and Excel, FranConnect, and project management software such as Smartsheet or Wrike.
• Excellent written and verbal communication, organizational, and problem-solving skills, with strong attention to time management and record-keeping.
• Ability to travel nationally, up to 10% of the time.
• Experience supporting franchisees, licensees, dealers, or other independently owned businesses preferred.
• Ability to communicate technical requirements clearly to non-technical audiences and to influence outcomes without direct authority.

Massage Envy Franchise LLC Benefits

Hybrid work model

In addition toa great workenvironment, Massage Envy Franchise LLC offers Medical, Dental and Vision Benefits. Paid Life Insurance and 401K,generous paid holidays, vacation,and sick time.

At Massage Envy Franchising, LLC, we believe in helping people feel their best through total body care - mission that touches everyone. And we know that investing in uniquely talented, fiercely passionate people is the key to achieving it. We work hard, we have fun, which is a key part of helping employees feel their best!

Massage Envy Franchising LLC is an equalopportunityemployer committed to diversity and inclusion in the workplace.Weprovideequal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin,sexualorigin, age, disability, geneticinformation,pregnancy,or any other protected characteristic outlined by federal, state, or local laws.