Manager, Demand Planning and S&OP

Victoria's Secret; Reynoldsburg (OH); On-site; USD 140,000 - 170,000; Full time

Job summary

Victoria's Secret is seeking a strategic Demand Planning & S&OP Process Lead to own the demand forecast and oversee end-to-end S&OP within the MP&A organization. This role emphasizes strong collaboration across Merchants, Merchandise Planning, Finance, Production, and Supply Planning to harmonize demand with supply and business tradeoffs.

The ideal candidate will drive forecast accuracy, establish governance, and facilitate executive decision-making through structured pre-reads and clear

Responsibilities

• Own and maintain the demand forecast for assigned categories and channels, translating merchant strategy, financial targets, product/category plans, and historical trends into a robust forward-looking demand signal.
• Strengthen demand planning governance and cadence, driving cross-functional alignment on key assumptions, risks/opportunities, and decisions with clear documentation and structured sign-offs.
• Partner with Merchandise Planning and Finance to ensure demand projections align to financial targets and performance outlook, including visibility to gaps vs. plan and recommended actions.
• Identify and quantify key forecast drivers (e.g., floorsets, promotions, pricing, channel shifts, product launches, market changes) and translate them into forecast logic, insights, and exception-based actions.
• Ensure feedback loops from Supply Planning inform demand assumptions, incorporating learnings from constraints, lead times, and execution realities into forecast refinement.
• Develop demand scenarios (base/upside/downside) and communicate implications, risks, and recommended actions to MP&A and cross-functional leadership.
• Drive forecast performance management, including forecast accuracy, bias measurement, and root cause analysis, using insights to continuously improve forecast inputs, methods, and outcomes.
• Own and lead the end-to-end S&OP process, including calendar management, meeting orchestration, inputs alignment, and decision documentation across Demand Review, Supply Review, Reconciliation, and Executive S&OP.
• Ensure S&OP forums are decision-driven, with clear agendas, pre-reads, escalation paths, and defined decision rights to drive timely leadership actions.
• Lead Demand & Supply Reconciliation, partnering with Supply Planning to stress-test demand changes against capacity and material constraints and drive tradeoff recommendations.
• Collaborate closely with Supply Planning to co-develop demand/supply scenarios, stress-testing demand changes against capacity and material constraints and supporting reconciliation discussions.
• Facilitate Executive S&OP by preparing decision-ready pre-reads, guiding discussion through key tradeoffs and escalations, capturing decisions and actions, and ensuring outcomes are reflected in downstream plans.
• Translate cross-functional decisions into downstream action, ensuring outcomes are reflected in demand plans and provided as input into supply plans, purchasing, and executive reporting.
• Partner with Reporting & Analytics to enhance tools, data visibility, automation, and data quality—improving transparency and reducing manual effort in recurring S&OP cycles.
• Participate in business improvement initiatives focused on strengthening planning governance, information flow, and end-to-end process effectiveness across MP&A and Supply Chain.
• Build and maintain planning templates and tools including forecasting models, assumption trackers, risks/opportunities logs, and executive-ready summaries.
• Develop and publish routine reporting and insights (e.g., forecast changes, variance to plan, key drivers, risks/opportunities, decision log status) for leadership and cross-functional partners.
• Train and coach stakeholders on planning inputs, S&OP expectations, and cadence readiness to improve adoption and quality of inputs over time.
• Maintain audit-ready planning documentation, including version control, assumption history, and clear change rationale.
• Contribute to future-state capability building, including scalable ways of working and support for potential future Demand Planner team expansion.

Job description

Description

Your Role:

Victoria’s Secret is actively seeking a strategic and highly analytical Demand Planning & S&OP Process Lead to join our Central Planning team within the MP&A organization. This is a high-impact, dual-role position responsible for owning the demand plan and leading the end-to-end S&OP process, ensuring the organization operates with a single, aligned view of demand, supply, and key business tradeoffs.

The successful candidate will build on existing planning foundations while strengthening forecasting tools, improving inputs and governance, and driving a consistent decision cadence across Merchants, Merchandise Planning, Finance, Production Planning, Regional Supply Planning, and D&D. This role will ensure demand planning outputs are decision-ready, integrated into S&OP forums, and translated into actionable priorities and downstream plans.

The ideal candidate is a strong communicator and operator who can synthesize inputs across stakeholders, challenge assumptions constructively, and lead cross-functional forums that drive clarity, accountability, and timely decisions.

Your Impact

Demand Planning Ownership

• Own and maintain the demand forecast for assigned categories and channels, translating merchant strategy, financial targets, product/category plans, and historical trends into a robust forward-looking demand signal.


• Strengthen demand planning governance and cadence, driving cross-functional alignment on key assumptions, risks/opportunities, and decisions with clear documentation and structured sign-offs.


• Partner with Merchandise Planning and Finance to ensure demand projections align to financial targets and performance outlook, including visibility to gaps vs. plan and recommended actions.


• Identify and quantify key forecast drivers (e.g., floorsets, promotions, pricing, channel shifts, product launches, market changes) and translate them into forecast logic, insights, and exception-based actions.


• Ensure feedback loops from Supply Planning inform demand assumptions, incorporating learnings from constraints, lead times, and execution realities into forecast refinement.


• Develop demand scenarios (base/upside/downside) and communicate implications, risks, and recommended actions to MP&A and cross-functional leadership.


• Drive forecast performance management, including forecast accuracy, bias measurement, and root cause analysis, using insights to continuously improve forecast inputs, methods, and outcomes.

S&OP Process Leadership

• Own and lead the end-to-end S&OP process, including calendar management, meeting orchestration, inputs alignment, and decision documentation across Demand Review, Supply Review, Reconciliation, and Executive S&OP.


• Ensure S&OP forums are decision-driven, with clear agendas, pre-reads, escalation paths, and defined decision rights to drive timely leadership actions.


• Lead Demand & Supply Reconciliation, partnering with Supply Planning to stress-test demand changes against capacity and material constraints and drive tradeoff recommendations (timing, prioritization, service impact, …).


• Collaborate closely with Supply Planning to co-develop demand/supply scenarios, stress-testing demand changes against capacity and material constraints and supporting reconciliation discussions.


• Facilitate Executive S&OP by preparing decision-ready pre-reads, guiding discussion through key tradeoffs and escalations, capturing decisions and actions, and ensuring outcomes are reflected in downstream plans.


• Translate cross-functional decisions into downstream action, ensuring outcomes are reflected in demand plans and provided as input into supply plans, purchasing, and executive reporting.


• Partner with Reporting & Analytics to enhance tools, data visibility, automation, and data quality—improving transparency and reducing manual effort in recurring S&OP cycles.

Additional Responsibilities

• Participate in business improvement initiatives focused on strengthening planning governance, information flow, and end-to-end process effectiveness across MP&A and Supply Chain.


• Build and maintain planning templates and tools including forecasting models, assumption trackers, risks/opportunities logs, and executive-ready summaries.


• Develop and publish routine reporting and insights (e.g., forecast changes, variance to plan, key drivers, risks/opportunities, decision log status) for leadership and cross-functional partners.


• Train and coach stakeholders on planning inputs, S&OP expectations, and cadence readiness to improve adoption and quality of inputs over time.


• Maintain audit-ready planning documentation, including version control, assumption history, and clear change rationale.


• Contribute to future-state capability building, including scalable ways of working and support for potential future Demand Planner team expansion.