Manager, Demand Planning

LG H&H USA, Inc.; Los Angeles (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) matching

Life insurance

Wellness programs

Job summary

LG H&H Americas is seeking a proactive Demand Planner to translate sales estimates and product movement plans into SKU-level demand. You will partner with Sales, Marketing, Finance, and Supply Chain to forecast, optimize inventory, and support S&OP in a fast-paced cosmetics business.

The role emphasizes proactive process improvement, accurate forecasting, and clear communication with stakeholders to prevent overstock and drive revenue. Bilingual Korean/English is preferred.

Qualifications

• Bachelor's degree preferred in Supply Chain, Business, Finance, Analytics, or related field.
• Experience in demand planning or related field preferred.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration with stakeholders.
• Advanced Excel skills and large data set experience.
• ERP experience (SAP) and demand planning tools a plus.
• Proactive mindset to develop processes and improve ways of working.
• Bilingual Korean/English preferred.

Responsibilities

• Collaborate with Sales, Marketing, Finance and Supply Chain to input demand drivers.
• Develop SKU-level Demand Plans by channel, customer and time period.
• Analyze forecast performance and adjust plans accordingly.
• Validate plans with Sales and Marketing reflecting latest expectations.
• Support S&OP with accurate demand forecasts and risks.
• Monitor forecast accuracy, bias and KPIs.
• Translate plan changes into SKU-level demand updates.
• Identify opportunities to improve planning methodologies and tools.
• Build and improve planning processes in a changing environment.
• Communicate demand changes to SCM stakeholders and maintain data integrity.

Skills

Forecasting

Analytics

Cross-functional

Communication

Problem-solving

Bilingual Korean/English

Ownership

Education

Bachelor's degree in related field

Tools

Excel

SAP ERP

Job description

LG H&H Americas is a division of LG H&H, the #1 company in beauty and personal care in Korea. Since creating Korea’s first ever cosmetic products over 75 years ago, LG H&H has become an industry leader in Asia, before expanding our business by merging with The Avon Company to introduce and grow our robust brand portfolio in the US and Canada.

About the Role

Within a business model that sells cosmetics through B2B and E-commerce channels, the Demand Planning function is responsible for developing accurate and actionable demand plans tailored to each channel's distinct characteristics, translating business strategies into detailed, SKU-level sales forecasts.

This role works closely with Sales, Marketing, Finance, and Supply Chain to align business plans, sales expectations, and market insights with demand forecasts. Given the fast-paced nature of the cosmetics industry and the critical importance of shelf-life management, this position places a powerful focus on inventory optimization, specifically preventing overstock situations that exceed market demand and minimizing inefficient inventory holding costs.

The ideal candidate is a proactive and commercially minded planner who actively communicates with cross-functional stakeholders, embraces new ideas and approaches, and takes initiative to build and improve planning processes in a highly volatile B2B/E-com market environment. This role plays a key part in translating company sales estimates, business plans, and product movement plans into actionable SKU-level Demand Plans to maintain optimal inventory levels, prevent overstock, support supply planning, and drive revenue achievement.

Responsibilities

• Actively collaborate with Sales, Marketing, Finance, and Supply Chain teams to understand business plans, sales strategies, promotions, market trends, customer requirements, and other demand drivers, and incorporate these inputs into the demand planning process.
• Develop and maintain SKU-level Demand Plans by translating sales estimates, business plans, and product movement plans into detailed forecasts by SKU, channel, customer, and time period.
• Analyze actual sales performance against previous forecasts and plans to identify gaps, trends, and root causes, and use these insights to improve the accuracy and reliability of future Demand Plans.
• Continuously review and validate future sales plans with Sales and Marketing teams to ensure that forecasts reflect the latest business expectations, market conditions, and commercial activities.
• Support the S&OP process by providing accurate demand forecasts, identifying demand risks and opportunities, and facilitating alignment between commercial plans and supply requirements.
• Monitor forecast accuracy, forecast bias, and other demand planning KPIs, and proactively identify areas requiring adjustment or corrective action.
• Translate changes in sales plans, promotions, new product launches, product discontinuations, and other business initiatives into corresponding SKU-level demand changes.
• Proactively identify opportunities to improve demand planning methodologies, processes, tools, and data, and actively participate in developing and implementing new approaches.
• Take initiative to build and improve planning processes in a changing business environment, challenging existing practices and eliminating non-value-added activities.
• Communicate demand changes, risks, and opportunities clearly to Supply Planning and other SCM stakeholders to support timely supply and inventory decisions.
• Maintain accurate demand planning data and ensure the integrity of forecast inputs and outputs within ERP and planning systems.

Qualifications

• Bachelor's degree in Supply Chain Management, Business Administration, Finance, Analytics, or a related field preferred.
• Experience in demand planning, forecasting, sales planning, supply chain planning, or a related field preferred.
• Strong analytical and problem-solving skills with the ability to translate business information and data into actionable demand plans.
• Strong communication and interpersonal skills with the ability to actively collaborate with Sales, Marketing, Finance, and Supply Chain stakeholders.
• Advanced proficiency in Microsoft Excel and experience working with large datasets and complex spreadsheets.
• Experience with ERP (SAP) and demand planning systems is a plus.
• Proactive mindset with a strong willingness to explore new ideas, develop new processes, and continuously improve existing ways of working.
• Strong sense of ownership and ability to work independently in a fast-paced and changing business environment.
• Bilingual Korean / English strongly preferred.
• Eligible for benefits as of date of hire (health, dental, vision, life and other voluntary programs)
• You are immediately vested in LG H&H’s matching contributions to the 401(k) Plan. Company matches your contributions dollar-for dollar up to 6% of your eligible pay.
• Company sponsored Life insurance, AD&DD and Disability benefits
• Wellness incentive programs

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.