Manager, Delivery Management

Blackwood Associates Inc; Washington (District of Columbia); On-site; USD 125,000 - 135,000; Full time

Job summary

Blackwood Associates Inc is seeking a Delivery Manager to lead post-sale engagements within the Transformation Acceleration Office (TAO). The role requires managing customer engagements end-to-end, coordinating with sales, solutions, and delivery teams, and ensuring governance, risk, and schedule adherence.

The position emphasizes executive communications, cross-functional collaboration, and delivery excellence across cybersecurity and data engagements.

Qualifications

• 5+ years of progressively responsible project, program, engagement, implementation, or professional services delivery experience.
• Demonstrated ownership of customer-facing enterprise technology engagements from planning through closeout.
• Experience managing scope, schedules, risks, dependencies, deliverables, resources, customer communications, and executive reporting.

Responsibilities

• Engagement planning and mobilization: review SOWs, POs, milestones and acceptance requirements before launch.
• Delivery execution and governance: manage engagements from mobilization to closeout, align scope and resources.
• Customer and stakeholder management: serve as the primary point of contact and build trusted relationships with executives and teams.
• Scope, schedule, and commercial control: maintain updated plans, track effort and progress, manage change control.
• Risk, issue, dependency, and change management: maintain records, escalate material risks and decisions.
• Resource, partner, and delivery assurance: coordinate internal and partner resources and ensure output commitments.

Skills

Project management

Stakeholder management

Communication

Leadership

Planning

Education

PMP certification

Tools

Wrike

Salesforce

PSA platforms

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Manager, Delivery Management

Manager Annapolis, MD, US

5 days ago Requisition ID: 1137

Salary Range: $125,000.00 To $135,000.00 Annually

Job Description

For nearly 50 years, Blackwood has supported risk leaders as a trusted Technology Broker, delivering proven cybersecurity and data solutions for mission-critical environments. Blackwood combines domain insight, structured evaluation, systems architecture, and professional services to help customers select, implement, and realize value from enterprise technology.

Blackwood is seeking a Delivery Manager within the Transformation Acceleration Office (TAO) to strengthen post-sale delivery execution. Reporting directly to Delivery Management leadership, this individual will independently manage an assigned portfolio of customer engagements while operating within co-delivery standards, governance model, and escalation framework.

The role combines disciplined project management with customer-facing professional-services leadership across cybersecurity and data engagements. It is an engagement-execution role focused on driving customer outcomes rather than sales ownership or hands-on engineering.

ENGAGEMENT PLANNING AND MOBILIZATION

• Review the governing statement of work, purchase order, assumptions, constraints, customer responsibilities, deliverables, milestones, and acceptance requirements before launch.
• Facilitate internal handoffs from sales and solutions teams; identify missing inputs, unclear commitments, and conditions requiring clarification or escalation.
• Build the engagement plan, schedule, governance cadence, stakeholder map, communications approach, RACI, and required project-control artifacts.
• Confirm customer and partner readiness, access, staffing, prerequisites, and launch dependencies; prepare and lead or co-lead kickoff meetings.

DELIVERY EXECUTION AND GOVERNANCE

• Manage assigned engagements from mobilization through acceptance and closeout, maintaining alignment among authorized scope, delivery activity, customer expectations, and available resources.
• Coordinate customers, Blackwood teams, technology manufacturers, and delivery partners through recurring governance and clear accountability.
• Track milestones, deliverables, actions, decisions, dependencies, acceptance status, and corrective actions; elevate material variance before it becomes delivery failure.

CUSTOMER AND STAKEHOLDER MANAGEMENT

• Serve as the primary day-to-day point-of-contact for assigned customers.
• Build trusted relationships across customer leaders, technical stakeholders, executive sponsors, account teams, engineers, partners, operations, and finance.
• Translate technical activity into clear business, schedule, risk, commercial, and decision implications; deliver concise executive ready status communications.
• Manage difficult conversations professionally, including delays, missed dependencies, scope tension, unresolved decisions, and recovery planning.

SCOPE, SCHEDULE, AND COMMERCIAL CONTROL

• Maintain the integrated schedule and forecast milestone and completion performance.
• Track effort consumption, remaining hours, progress, resource use, and estimate at completion indicators where applicable.
• Identify overrun, underutilization, delay, margin, invoicing, or acceptance risk and raise it promptly.
• Maintain delivery within authorized scope; identify out of scope requests and coordinate formal change control.
• Support timesheet, invoicing, milestone, acceptance, and commercial documentation requirements. Do not independently alter commitments or promise unapproved dates, resources, deliverables, outcomes, or changes.

RISK, ISSUE, DEPENDENCY, AND CHANGE MANAGEMENT

• Maintain current risks, issues, actions, decisions, assumptions, dependencies, and change records with clear ownership, impact, mitigation, and target dates.
• Facilitate mitigation, contingency, recovery, and decision-making activities; document customer caused delays, unresolved prerequisites, scope changes, and material decisions.
• Escalate material risk, commercial exceptions, resource conflicts, customer escalations, and recovery situations to the Delivery Manager.

RESOURCE, PARTNER, AND DELIVERY ASSURANCE

• Coordinate internal and partner resources against approved plans; confirm role clarity, availability, readiness, and expected outputs.
• Operate effectively in partner-led and supported engagements and track partner obligations, reporting, timesheets, deliverable contributions, dependencies, and performance concerns.
• Maintain sufficient technical fluency to manage dependencies, challenge incomplete planning, and communicate delivery risk without assuming engineering authority.
• Maintain accurate project plans, status reports, meeting notes, RAID records, decision logs, resource plans, acceptance evidence, and closeout documentation in Wrike and other approved systems.
• Ensure the governing statement of work and related commercial records are linked to the engagement as required by Blackwood process.

CLOSEOUT AND CONTINUOUS IMPROVEMENT

• Confirm deliverable completion, acceptance evidence, outstanding actions, financial reconciliation, knowledge transfer, and transition requirements.
• Facilitate lessons learned and customer feedback; capture reusable patterns, corrective actions, and practical improvements to Blackwood delivery management practices.
• Participate in portfolio reviews, resource planning, delivery health reviews, and escalation forums; communicate early, accurately, and constructively.

Basic Qualifications

• Willingness to permit a background check prior to employment.
• 5+ years of progressively responsible project, program, engagement, implementation, or professional services delivery experience.
• Demonstrated ownership of customer-facing enterprise technology engagements from planning through closeout.
• Experience managing scope, schedules, risks, dependencies, deliverables, resources, customer communications, and executive reporting.
• Experience delivering in one or more of Blackwood’s core solution areas: security operations, identity, cloud or network security, and/or data and observability.
• Ability to manage multiple concurrent engagements and prioritize effectively in a changing environment.
• Excellent written communication, presentation, facilitation, and stakeholder-management skills.
• Demonstrated ability to build trusted, collaborative relationships across customers, partners, and internal teams.
• Reputation for strong ethics, integrity, accountability, sound judgement, and customer orientation.
• Willingness and ability to learn new commercial off-the-shelf technologies.
• Availability to work with customer schedules and occasionally travel to customer sites, as required.
• Passion to hustle and have fun.

Additional Qualifications

• Project Management Professional (PMP) certification
• Experience with Wrike, Salesforce, PSA platforms, or comparable delivery tools.
• Experience in cybersecurity professional services, systems integration, or technology implementation.
• Experience supporting federal, state and local government, education, healthcare, and commercial enterprise customers.
• Experience coordinating subcontractors, OEM professional services, implementation partners, or distributed technical teams.
• Familiarity with statements of work, fixed fee and time and materials delivery, milestone billing, change control, acceptance management, and project financials.
• Experience managing customer recovery situations or executive escalations.