Manager, Delivery

Conduent; United States; On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Employee discounts

Career growth

Paid training

Paid time off

Great work culture

Job summary

Conduent is seeking a Delivery Manager to oversee a team of associates responsible for document imaging operations. You will drive production efficiency, monitor quality, and partner with internal stakeholders to meet client expectations and business objectives.

The role requires 5+ years of leadership experience in a production environment and 3+ years of people management, with strong analytical and communication skills. Onsite work and a comprehensive benefits package are included.

Qualifications

• 5+ years of experience leading operational teams in a production, document management, imaging, or transaction processing environment.
• 3+ years of direct people management experience, including coaching and performance development.
• Experience managing productivity, quality, and service level performance in a deadline-driven environment.
• Strong analytical, organizational, problem-solving, and decision-making skills.
• Effective verbal and written communication with employees, clients, and senior leadership.

Responsibilities

• Lead and develop a team of associates to achieve production, quality, and service level objectives.
• Manage daily document imaging operations, including workflow prioritization, staffing, resource allocation, and performance monitoring.
• Provide coaching and performance feedback to maintain a high-performing team.
• Monitor productivity and quality, implement corrective actions when targets aren’t met.
• Collaborate with technology and support teams to implement system updates and workflow improvements.
• Prepare operational reports and provide updates on performance, risks, and improvements.

Skills

Leadership

People management

Operational excellence

Analytical skills

Communication skills

Tools

Microsoft Office (Excel)

PowerPoint

Outlook

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description

Delivery Management

Are you a leader who thrives on creating engaging client experiences?

About the Role

As a Delivery Manager, you will manage the performance and success of a team of associates. You will be responsible for leading a document imaging operation to ensure the timely, accurate, and efficient delivery of services that meet client expectations and business objectives. This role oversees daily production activities, manages team performance, drives operational excellence, and partners with internal stakeholders to support process improvements, technology initiatives, and continuous improvement efforts. The Delivery Manager is accountable for achieving productivity, quality, and service level goals while fostering a positive and high-performing work environment.

Responsibilities

Lead and develop a team of associates to ensure production, quality, and service level objectives are achieved.

Manage daily document imaging operations, including workflow prioritization, staffing, resource allocation, and performance monitoring.

Provide coaching, performance feedback, employee development, and corrective action as needed to maintain a high-performing team.

Monitor productivity, quality, turnaround times, and operational metrics, implementing corrective actions when performance targets are not met.

Participate in operational planning activities and contribute to the development of strategies that support client requirements and business objectives.

Partner with technology and support teams to implement system updates, workflow enhancements, and operational improvements.

Ensure compliance with established procedures, security requirements, client commitments, and company policies.

Identify opportunities to improve efficiency, reduce operational risk, and enhance quality through process improvement initiatives.

Collaborate with internal stakeholders and client representatives to address operational issues and support successful service delivery.

Prepare operational reports and provide regular updates on performance, risks, staffing, and improvement initiatives.

Foster a culture of accountability, teamwork, customer focus, and continuous improvement.

Requirements

5+ years of experience leading operational teams in a production, document management, records management, imaging, mailroom, or transaction processing environment.

3+ years of direct people management experience, including coaching, performance management, and employee development.

Experience managing productivity, quality, and service level performance in a deadline-driven environment.

Proven ability to lead multiple priorities while maintaining operational effectiveness.

Strong analytical, organizational, problem-solving, and decision-making skills.

Effective verbal and written communication skills with the ability to interact with employees, clients, and senior leadership.

Experience partnering with technology and support teams to implement operational improvements and system enhancements.

Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions: Onsite.

Working For You

Perks and rewards designed for you:

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: Bring your authentic self to work Grow and thrive, both personally and professionally Make a difference with our clients, in our communities, and with the millions of people we support When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $70k-75k.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form . You may also click here to access Conduent's ADAAA Accommodation Policy .

At Conduent we value the health and safety of our associates, their families, and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

About the Team

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

• Locations 301 S JK Powell Blvd, Whiteville, NC, 28472, US