Manager, Delivery

WillowTree; Durham, Charlottesville, Columbus, Boston (NC, VA, OH, MA); Hybrid; USD 100,000 - 160,000; Full time

Job summary

Join a renowned digital consultancy as a Manager, Delivery, where you'll lead project teams ensuring high-quality client solutions. This hybrid role allows collaboration with both internal and client stakeholders, emphasizing project development from concept through to deployment while engaging with Fortune 500 clients.

Benefits

Healthcare benefits

401K matching

Flexible paid time off

Employee Share Purchase Plan

Employee Assistance Program (EAP)

Qualifications

• 7+ years in software development as Project Manager, Product Owner, or similar roles.
• Experience with Fortune 500 companies in custom software projects.
• Empathy and experience managing complex projects.

Responsibilities

• Lead multidisciplinary project teams for client solutions.
• Drive product development critical to clients’ businesses.
• Engage directly with clients to manage project details and relationships.

Skills

Project Management

Client Services

Communication

Technical Problem Solving

Agile Methodology

Education

Bachelor’s Degree

Job description

Boston, MA; Charlottesville, VA; Columbus, OH; Durham, NC

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location and Flexibility

Our Manager, Deliveryis an integral part of our Product Delivery team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity (Tuesdays, Wednesdays, Thursdays). This role can be located in Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC.

The Opportunity

As a Manager, Delivery,you'll be a key member of our leadership Tri-Force, working closely with Engineering Managers and Product Leads. Your primary responsibility will be leading multidisciplinary project teams to deliver high-quality solutions for our clients. Together, you'll establish and grow partnerships with clients to deliver world-class products.

Responsibilities

• Drive product development, leading the creation of products that are critical to our clients’ businesses
• Lean on your deep client services experience to drive effective decision-making on complex issues of scope, design, architecture, and process
• Deliver timely, tailored communication for various audiences: engineering teams, product managers, marketing partners, and C-level executives
• Create, guide, and communicate the holistic (WillowTree, client, 3rd party) project plan and goals to create alignment and drive convergent implementation
• Encourage sustainable flow for your team while focusing on key client objectives
• Be flexible and adaptive to changing scenarios and environments by applying appropriate project management frameworks to suit the customer and product
• Regularly visit your client, usually 1-3 days per month, up to 20% of the time during kickoff or launch periods
• Engage directly with clients, managing the account details, project scope, and relationship

Qualifications

• 7+ years of experience in the software development industry as a Project Manager, Product Manager, Product Owner, Team Lead, or Scrum Master in a client services business
• Experience leading Fortune 500 custom software development projects, from discovery through UX design, implementation, and deployment
• Demonstrated empathy, experience, and confidence managing software projects with complex scope and with multiple, external/client executive stakeholders
• An experienced technical problem solver who can adeptly figure out how to address and communicate technical or process issues between systems (e.g., API issues vs client-side, bug management issues, etc)
• Expert communicator who regularly runs workshops and structured meetings to align client stakeholder groups on enterprise business goals
• You have a blend of business, user experience, and software project management acumen, and a mindset of motivating clients and 3rd party counterparts to be collaborative partners
• You've managed projects in which you mentor other product, development, design, and testing team members
• Professional or personal experience utilizing AI tools

Bonus Points

• Professional experience as a Project or Product Manager and Scrum Master from a major technology consultancy or agency
• Led projects that require the build and delivery of successful native iOS and/or Android applications that have been successfully delivered to a high volume of users
• You’ve taken part in Agile transformation or application of Agile methodology (Scrum, Kanban, etc.) on software development projects
• Certifications such as CSM, CSPO, PMP, SA, SPC, etc.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

#LI-hybrid

What We'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:

• Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)
• Life & Disability Insurance
• 401K matching
• Flexible paid time off & paid company holidays
• Employee Share Purchase Plan
• Employee Assistance Program (EAP)
• And more!

*Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Role ranges are periodically reviewed and updated based on market changes, internal needs, and industry trends. To drive ongoing pay equity for team members, WillowTree conducts regular compensation audits.

USA Pay Range

$100,000 - $160,000 USD

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