Manager, Database Operations and Technology

Dallas College; Dallas (TX); On-site; USD 71,000 - 87,000; Full time

Job summary

Dallas College’s Development Team seeks a Manager, Database Operations & Technology to lead Raiser's Edge data management, processes, and analytics in support of fundraising objectives.

The role partners with the Director, Donor Services to ensure high-quality data governance, reporting, and training across campus units; you will implement moves management, workflows, and integrations to maximize productivity and data-driven decision making.

Qualifications

• Experience managing Raiser's Edge donor databases.
• Strong data analysis and reporting skills.
• Ability to train staff on database tools and processes.

Responsibilities

• Serve as the Foundation database expert for Raiser's Edge, ensuring accurate information management and process improvement.
• Create and maintain detailed database SOPs and workflows for donor data and related applications.
• Prepare ad-hoc and standard analytical, statistical, and financial reports and present data in dashboards to support fundraising objectives.
• Train users on Raiser's Edge and related IT infrastructure to ensure responsible use and effective learning materials.
• Create and implement moves management tracking across platforms, aligning with industry best practices.

Skills

Raiser's Edge

Data analysis

Training & onboarding

Job description

Applications must be submitted no later than 11:59 p.m. CT on the day before the listed closing date.

Weekly Work Hours

40

Compensation Range

Staff Range N07

Salary Minimum

$79,439.00 Annually

FLSA

United States of America (Exempt)

Work Location

• All positions are considered on-site roles.
• After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy.
• Academic (Faculty) positions require an on-campus presence, even when teaching online courses, in accordance with state law.

Position Type

Staff

Position / Job Summary

The Development Team is the engine of the Foundation, actively engaging with prospective and current donors to propel forward the strategic vision of DC. The Manager, Database Operations & Technology will serve as a key resource to the Development Team and the Director, Donor Services in ensuring high-quality execution of all internal team functions of the Development Team, as outlined in detail in the description below. The Manager, Database Operations & Technology will report to the Director, Donor Services. Like all DCF employees, this individual is a keeper of the DCF culture of philanthropy.

Essential Duties & Responsibilities

• Serve as the Foundation database expert for the Raiser's Edge donor database, ensuring accurate and consistent information management and process improvement including workflows, automations, and integrations
• Create and maintain detailed database, SOPs of internal business processes and workflows related to the database and other support applications, ensure adherence to business rules and procedures relevant to donor cultivation, stewardship and fundraising activities including training curriculum for new and existing Raiser's Edge users
• Support the data needs of the Foundation and various campus units, by preparing lists, generating ad-hoc and standard analytical, statistical and financial reports to accurately, clearly, and effectively present desired data in dashboards and reports to help tell the data story for fundraising objectives
• Train users on the functionality, standards, and proper use of technology stack and IT Infrastructure (including responsible AI) to ensure that team members use database and other assets responsibly, in accordance with their security levels, as well as leading team training and dispersing appropriate learning materials
• Create and implement moves management tracking and reporting across multiple platforms, with focus on Raiser's Edge by keeping up to date with industry standards and best practices in addition to routinely conducting technology audits to determine best ROI. This includes making suggestions for improvements to annual giving and major gift data strategies leading to increased productivity and greater chances of surpassing fundraising objectives
• As the leading expert, stay abreast of innovation and techniques in database administration, specifically Raiser's Edge, and other Blackbaud solutions (ResearchPoint, PaperSave, data enrichment, AwardManagement, MailChimp, FundMiner, and others)
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