Manager, Data Management and Governance

Sharp Services, LLC; Allentown (Lehigh County); On-site; USD 110,000 - 150,000; Full time

Job summary

Sharp Services, LLC seeks a hands-on Manager of Master Data Management and Governance to lead the Data Control operation and build a stronger enterprise master-data capability. The role covers QAD material and item masters, finished-goods structures, routings, supplier-item references and related records for U.S.

Commercial Packaging operations. The leader will establish clear business ownership, improve data quality and controls, and replace fragmented processes with governed intake, workflow

Qualifications

Responsibilities

• Lead the daily Data Control service, maintain priorities and ensure critical master-data requests continue without disruption.
• Manage, coach and support the existing team; establish backup coverage, documented procedures, cross-training and practical escalation paths.
• Oversee the creation and maintenance of in-scope QAD item and material masters, components, finished-goods structures, routings, supplier-item references and applicable ship-to or serialization records.
• Maintain the inactive, active and discontinued lifecycle, final-estimated and approval controls, effective dating, source evidence and traceability required to support Operations, Finance, Quality and customers.
• Own intake triage, backlog management, urgent issue resolution and service recovery when incomplete or conflicting information affects production or onboarding commitments.
• Define a practical operating model for business data owners, stewards, contributors, approved owners, and exception owners, beginning with material master data and expanding to other priority domains through approved sequencing.
• Establish business definitions, allowed values, data-quality rules, authoritative-source decisions and cross-reference standards across QAD, SAP, Microsoft Dynamics and other relevant systems.
• Create governed processes for request, enrichment, validation, approval, effective dating, versioning, exception management and controlled publication to systems of record

Job description

Great things are rarely done alone. We're one team working towards shared goals, and we act like it. When you join us, you're not just taking a job. You're stepping into a culture where:

• Working and thinking as a team is valuable
• We help each other out to achieve collective goals.
• New team members receive true help and guidance while they settle in.

Sharp Services is seeking a hands-on Manager of Master Data Management and Governance to lead the current Data Control operation and build a stronger enterprise master-data capability. The immediate operating scope includes QAD material and item masters, finished-goods structures, routings, supplier-item references and related records supporting U.S. Commercial Packaging operations. The manager will protect service continuity, lead the existing team, participate in new-product onboarding and ensure that accurate, approved data is created and maintained on time.

The role also carries a forward-looking mandate. This leader will establish clear business ownership and stewardship, improve data quality and controls, introduce measurable service levels and replace fragmented email, spreadsheet and manual work with governed intake, workflow and automation. The manager must be willing to understand and perform the work while building a scalable model that can extend across priority data domains, enterprise platforms and Sharp business units.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Current Operations and Service Continuity

• Lead the daily Data Control service, maintain clear priorities and ensure that critical master-data requests continue without disruption.
• Manage, coach and support the existing team; establish backup coverage, documented procedures, cross-training and practical escalation paths.
• Participate in internal new-product onboarding and ensure that the project charter, product intake form and estimate are complete, reconciled and ready for controlled execution.
• Oversee the creation and maintenance of in-scope QAD item and material masters, components, finished-goods structures, routings, supplier-item references and applicable ship-to or serialization records.
• Maintain the inactive, active and discontinued lifecycle, final-estimated and approval controls, effective dating, source evidence and traceability required to support Operations, Finance, Quality and customers.
• Own intake triage, backlog management, urgent issue resolution and service recovery when incomplete or conflicting information affects production or onboarding commitments.

Data Governance and Stewardship

• Define a practical operating model for business data owners, stewards, contributors, approved owners, and exception owners, beginning with material master data and expanding to other priority domains through approved sequencing.
• Establish business definitions, allowed values, data-quality rules, authoritative-source decisions and cross-reference standards across QAD, SAP, Microsoft Dynamics and other relevant systems.
• Create governed processes for request, enrichment, validation, approval, effective dating, versioning, exception management and controlled publication to systems of record