Manager, Data Center Customer Operations

Equinix; Secaucus (NJ); On-site; USD 130,000 - 194,000; Full time

Job summary

An established industry player seeks a dedicated Manager for Data Center Customer Operations. In this pivotal role, you will lead a dynamic team, ensuring top-notch service delivery and operational excellence. Your expertise in project management and technical systems will be crucial as you oversee multiple projects, manage vendor relationships, and maintain critical infrastructure. This role offers a unique opportunity to work in a collaborative environment that values diversity and innovation, while contributing to the success of a global leader in digital infrastructure. If you're passionate about technology and leadership, this is the perfect opportunity to make an impact.

Qualifications

• 12+ years of experience in data center operations or related field.
• Strong leadership skills with a focus on team management.

Responsibilities

• Lead and manage the data center operations team.
• Ensure quality service delivery and customer satisfaction.
• Oversee project management and vendor coordination.

Skills

Leadership

Project Management

Troubleshooting

Vendor Management

Technical Expertise

Education

Bachelor’s Degree

Tools

Project Management Software

Network Monitoring Tools

Job description

Manager, Data Center Customer Operations page is loaded

Manager, Data Center Customer Operations

Apply remote type On-site locations Secaucus time type Full time posted on Posted 2 Days Ago job requisition id JR-151778

Who are we?

Equinix is the world’s digital infrastructure company , operating over 26 0 data centersacross the globe . Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success .

Job Summary

Receives objective based assignments, and determines resources to meet schedules and goals. Provides guidance to subordinates within the latitude of established company policies. Recommends changes to policies and establishes procedures that affect section or multiple disciplines. Decisions impact others in the immediate team and influences methods and techniques. Executes financials, business planning, organizational priorities and workforce.

Responsibilities

Leadership

• Assigns, instructs, and manages team

• Plans core duties for the team to complete

• Manages and supervises the project team and acts as a mentor to team members

• Identifies and resolves issues, and manages quality of products for customers

• Manages the project team

Systems Support

• Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix

• Summarizes the findings during the troubleshooting and produces Incident Reports for the customer

• Mentors team on authoring reports

Installation

• Understands and applies customer cabling requirements, manages site surveys, provides cost estimates to Sales and installation of new cables

• Manages testing of cables, before handing to customer

Vendor Management

• Manages, briefs, and instructs vendors for installation, testing, and labeling

Maintenance

• Manages preventive maintenance to IBX equipment to prevent faults from occurring

Project Management

• Manages multiple projects and designates work to team

• Monitors project budget, scope, and progress

Technical Expertise

• Extensive knowledge in network and equipment platforms, systems, and circuits

• Assists in implementing new procedures

Qualifications

Typical Degree & Years of Experience

• Typically requires a minimum of 12 years of related experience with a Bachelor’s degree, or equivalent work experience.

The United States targeted pay range for this position in the following location is / locations are:

• California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $130,000 to $194,000 per year

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

As an employee, you become important to Equinix’s success. Details about our company benefits can be found at the following link:

USA Benefits eBook

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

About Us

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/ childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/ organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

(US Applicants)

Please click here to see the “Know Your Rights: Workplace Discrimination is Illegal” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.

Equinix participates in E-Verify. U.S. Citizenship and Immigration Services (USCIS) is the government agency that oversees lawful immigration to the United States. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. To learn more about the E-Verify program, please visit E-Verify .

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

Equinix maintains a list of preferred recruiting agencies. If your company is not on our list, please do not contact us regarding our postings. Please also refrain from making contact with anyone outside of the company HR department.

Privacy and Terms:

We keep the information that you have provided us for the purpose of sending you career information you are likely to be interested in. By submitting your application you confirm that you agree to this purpose and our privacy & terms . You can unsubscribe at any time should you wish to stop receiving information from us.