Manager, Data & Analytics Strategy - Unification & Enrichment (REMOTE)

Abercrombie & Fitch Co.; Columbus (OH); Remote; USD 130,000 - 150,000; Full time

Job summary

An established industry player is on the lookout for a Manager of Data & Analytics Strategy. This remote role focuses on unifying and enriching customer data to drive insights and activation. You will lead cross-functional teams, ensuring that data and analytics platforms align with business goals. With a strong emphasis on collaboration and strategic vision, this position offers the opportunity to make a significant impact within a dynamic environment. Join a forward-thinking company that values innovation and is committed to providing equitable compensation and growth opportunities for its employees.

Benefits

Incentive Bonus Program

Paid Time Off & Work From Anywhere

Volunteer Day

Health Insurance

Life & Disability Insurance

Parental Leave

401(K) with Match

Career Growth Opportunities

Qualifications

• 10+ years in customer and analytics space, preferably in retail.
• Deep experience with customer data and analytics products.

Responsibilities

• Drive the vision and strategy of customer data and analytics platforms.
• Consult on projects leveraging internal customer data.

Skills

Customer Data Platforms (CDPs)

CRM Systems

Data Lakes (Snowflake)

SQL

Python

Customer Segmentation

Problem-Solving Skills

Collaboration Skills

Education

Bachelor’s Degree

Master’s Degree

Tools

Tealium

SnowSQL

Job description

Manager, Data & Analytics Strategy - Unification & Enrichment (REMOTE)

• Full-time

Job Description

We are seeking an experienced data analytics professional who understands the strategy and tools necessary to enable Abercrombie & Fitch to better unify & enrich customer data for insights & activation. The ideal candidate is a customer-obsessed, outcome-oriented leader who can inspire cross-functional teams to develop and deploy data and analytics solutions that deliver value and efficiency for the business.

In this role, you will oversee requirements gathering, sourcing, data strategy, and implementation of key Data & Analytics platforms to ensure they meet our roadmap and value targets. Platforms include Customer Data platforms & Identity Resolution Solutions, customer data lakes, and diagnostic tools. This role is heavily cross-functional, partnering primarily with our Global Technology team, Data & Analytics team, and other business functions to translate business requirements into data & platform requirements.

Your responsibilities include supporting global markets, with local marketing and analytics teams as your key customers. Being a subject matter expert on Abercrombie & Fitch’s data, technology, and analytics stack is critical to provide support and education to marketing teams.

This role reports directly to the Director, Customer Data Strategy.

What Will You Be Doing?

1. Own and drive the vision and strategy of customer data and analytics platforms (CRM, Loyalty, Customer 360) to support the Customer Data vision and roadmap.
2. Consult on projects leveraging internal customer data, including enterprise data lake, marketing & digital platforms, and internal analytics solutions.
3. Ensure requirements and setup align with the broader vision for connecting with our cross-channel customer engagement.
4. Lead engagement with markets for education and support of data and analytics tools.
5. Coordinate with stakeholders within Data Analytics, Marketing, and Technology.
6. Support customer data privacy strategy, translating legal requirements into data and tech requirements.
7. Own final decisions on backlog prioritization and refinement for customer data and analytics platforms, including CRM.

What Do You Need To Bring?

1. Deep experience with customer data and analytics products such as CDPs, CRMs, & DataLakes (Snowflake preferred).
2. Strong experience with relational databases and many-to-many ID structures.
3. Proficiency in SQL, SnowSQL, or Python.
4. Knowledge of CRM/identity resolution, customer segmentation, and propensity modeling.
5. Ability to work confidently in a fast-paced environment, making quick decisions based on evolving needs.
6. Curiosity and agility in thinking, with a desire to learn and identify patterns/trends.
7. Strong collaboration skills and cross-functional experience.
8. Self-starter with problem-solving skills.

Requirements:

• Bachelor’s or Master’s degree or equivalent experience.
• 10+ years in customer and analytics space, preferably in retail.
• 5+ years working directly with CDPs, Tealium experience a plus.
• Proficiency in SQL or Python; SnowSQL preferred.

About Our Company

Abercrombie & Fitch Co. is a global, digitally led omnichannel retailer of apparel and accessories for kids through millennials, offering curated assortments for their lifestyles.

The company operates brands including Abercrombie & Fitch, YPB, abercrombie kids, Hollister, and Gilly Hicks, with over 750 stores worldwide and e-commerce sites.

Our Commitment

We prioritize our people, offering equitable compensation, benefits, flexibility, and engagement opportunities, including resource groups and volunteer initiatives.

• Incentive Bonus Program
• Paid Time Off & Work From Anywhere
• Volunteer Day
• Health Insurance
• Life & Disability Insurance
• Parental Leave
• 401(K) with Match
• Career Growth Opportunities

Equal Opportunity Employer

Abercrombie & Fitch Co. is committed to diversity and inclusion.

This role is remote across the U.S. with a salary range of $130,000 - $150,000, subject to factors like experience and location.