Manager, Customer Trust

Commvault; United States; On-site; USD 93,500 - 182,850; Full time

Benefits offered by this job

Continuous professional development

Clear career growth opportunities

Inclusive company culture

Job summary

Commvault is looking for a Manager, Customer Trust to join their Global Security team. This role involves leading customer-facing assurance activities and managing inquiries related to security and compliance.

The ideal candidate will possess a Bachelor's degree in Cybersecurity or a related field, alongside 7+ years of experience in security assurance and a strong grasp of compliance frameworks such as FedRAMP and ISO. Join Commvault to ensure customer trust in data security!

Qualifications

• 7+ years of experience in customer trust, security assurance, or compliance.
• Strong understanding of cloud security and compliance frameworks.
• Experience with enterprise and regulated customers.

Responsibilities

• Lead the Customer Trust program and associated operations.
• Manage customer security and compliance inquiries.
• Establish metrics for customer trust activities.

Skills

Cloud security

Compliance expertise

Risk management

Excellent communication

Team leadership

Education

Bachelor's degree in Cybersecurity or related field

Job description

We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.

What to know:

• Commvault does not conduct interviews by email or text.
• We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI‑powered platform combines best‑in‑class data protection, exceptional data security, advanced data intelligence, and lightning‑fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

The Opportunity

Commvault is looking for a Manager, Customer Trust to join our Customer Trust team within the Global Security organization and build a scalable customer trust function. In this role, you will lead customer‑facing assurance activities, helping customers understand and trust Commvault’s security, cyber resilience, compliance, privacy, and risk management programs. This role sits at the intersection of Security, Compliance, Product, Legal, and Sales.

What You'll Do...

• Lead the Customer Trust program and associated operations.
• Manage customer security, compliance, privacy, and risk inquiries.
• Own governance and strategy for Commvault’s Trust Center.
• Develop scalable response content, knowledge libraries, and reusable assets.
• Partner with Sales and Customer Success to support strategic and regulated opportunities.
• Establish metrics and reporting for customer trust activities.
• Identify recurring customer concerns and drive improvements across security and compliance programs.
• Prioritize and coordinate support for high‑impact customer engagements.
• Build and develop a high‑performing Customer Trust team.
• Act as an escalation point for complex customer assurance matters.

Who You Are...

• Bachelor's degree in Cybersecurity, Information Security, Business, Information Systems, or related field.
• 7+ years of experience in customer trust, security assurance, compliance, GRC, sales engineering, or related functions.
• Strong understanding of cloud security, compliance, and risk management frameworks.
• Experience supporting enterprise and regulated customers.
• Familiarity with FedRAMP, SOC, ISO, HIPAA, privacy, and cybersecurity frameworks.
• Excellent communication and presentation skills.
• Proven ability to influence across technical and business teams.

You’ll Love Working Here Because...

• Continuous professional development and product training.
• Clear career growth and advancement opportunities.
• Inclusive company culture.

#LI-PK1

Thank you for your interest in Commvault. Reflected below is the minimum and maximum base salary range for this role. At Commvault we use broad salary ranges in our job postings to reflect the diverse levels of expertise and experience among our candidates and is not reflective of the total compensation and benefits package. The specific salary offered will be determined based on your unique qualifications, including your relevant experience, skills, and the value you bring to the role. While the range provides a general idea of the compensation, it is important to note that placements within the range are not automatic and will be carefully considered to ensure a fair and competitive offer. We are committed to rewarding talent and experience.

Pay Range

$93,500 - $182,850 USD

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email [e-mail]. For any inquiries not related to an accommodation please reach out to [e-mail].