Customer Success Manager - People Leader (Growth & Retention)

SOCi; United States; Remote; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Vision benefits

401(k) match

Flexible PTO

Wellness days

Zusammenfassung

SOCi is the leader in AI-powered marketing solutions for multi-location businesses, using its Genius AI to automate local marketing. Founded in 2012, it is trusted by nearly 1,000 top brands and has a fast-paced, collaborative culture.

SOCi seeks a people-focused Customer Success Manager leader to manage a team, align cross-functional partners, and drive retention and adoption. The role emphasizes coaching, clear expectations, KPI monitoring, and delivering a cohesive customer experience across

Qualifikationen

• 1–2 years of people management experience and 5+ years in Customer Success.
• Experience in the multifamily property industry.
• Strong analytical, organizational, and consultative communication skills.

Aufgaben

• Manage, coach, and develop a team of Customer Success Managers with clear expectations and feedback.
• Monitor performance KPIs tied to retention, adoption, engagement, and satisfaction.
• Partner with sales, implementation, support, and product for a cohesive customer experience.

Kenntnisse

People management

Customer success

Analytical skills

Organizational skills

Consultative communication

Jobbeschreibung

SOCi is the leader in AI-powered marketing solutions for multi-location businesses, using its Genius AI to automate local marketing. Founded in 2012, it is trusted by nearly 1,000 top brands and has a fast-paced, collaborative culture.

SOCi seeks a people-focused Customer Success Manager leader to manage a team, align cross-functional partners, and drive retention and adoption. The role emphasizes coaching, clear expectations, KPI monitoring, and delivering a cohesive customer experience across