Director, Customer Success (Fully Remote)

SOCi; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

Flexible PTO

Remote work flexibility

Job summary

SOCi is the leader in AI-powered marketing for multi-location brands. We are seeking a remote-friendly professional to envision and implement scalable post-sales processes across the customer lifecycle, leveraging data-driven insights to boost retention, expansion, and satisfaction.

Join a global remote culture with comprehensive benefits and flexible PTO, and help SOCi empower brands across locations to grow with a collaborative, fast-paced AI-powered platform.

Responsibilities

• Envision and implement scalable post-sales processes across the customer lifecycle.
• Drive improvements in retention, expansion, and satisfaction through data-driven insights.

Job description

• SOCi is the leader in AI-powered marketing for multi-location brands.
• Trusted by 1,000 top brands, with a collaborative global remote culture.

The Role:

• Envision and implement scalable post-sales processes across the customer lifecycle.
• Drive improvements in retention, expansion, and satisfaction through data-driven insights.

What SOCi Provides:

• Comprehensive health, dental, vision, and 401(k) match.
• Flexible PTO, quarterly wellness days, and remote work flexibility.

SOCi

SOCi is the leader in AI-powered marketing solutions for multi-location businesses, automating local marketing with an AI digital workforce. Trusted by nearly 1,000 top brands, SOCi has a fast-paced, collaborative culture with a global remote team.