Manager, Customer Success at Hive

Findwork; United States; Remote; USD 95,000 - 150,000; Full time

Job summary

Hive is seeking a Manager of Customer Success to lead and scale our Customer Success team. You will be responsible for driving retention, expansion, and operational excellence across our portfolio of key accounts.

You'll coach a team of CSMs to retain and expand the existing customer base, build trusted partnerships with leading event organizations, and champion the use of automation and AI to deliver world-class efficiency at scale.

Responsibilities

• Lead, coach, and develop a high-performing team of CSMs responsible for the success, retention, and growth of our customer base.
• Foster a culture of

Job description

At Hive, we're all about creating moments that matter and helping event marketers connect with their biggest fans. Live events bring people together, and our industry-leading platform makes it easier than ever for promoters to build strong, lasting connections with their audiences. Our mission is simple: to help live events grow.

The Role

We're looking for a Manager of Customer Success to lead and scale our Customer Success team. You'll be responsible for driving retention, expansion, and operational excellence across our portfolio of key accounts.

You'll coach and empower a team of CSMs to retain and expand our existing customer base, build trusted partnerships with leading event organizations, and champion the use of automation and AI to deliver world-class efficiency at scale. You'll also represent the voice of the customer inside Hive and keep the team focused on driving product adoption across our portfolio.

This is a high-impact role for a strategic leader who thrives on building strong teams, driving customer growth, and collaborating cross-functionally to shape the future of our customer experience.

What You'll Do

Lead and Scale the Team

Lead, coach, and develop a high-performing team of CSMs responsible for the success, retention, and growth of our customer base.

Foster a culture of