Customer Success Manager — Growth & Scale Leader

Findwork; United States; Remote; USD 95,000 - 150,000; Full time

Job summary

Hive is seeking a Manager of Customer Success to lead and scale our Customer Success team. You will be responsible for driving retention, expansion, and operational excellence across our portfolio of key accounts.

You'll coach a team of CSMs to retain and expand the existing customer base, build trusted partnerships with leading event organizations, and champion the use of automation and AI to deliver world-class efficiency at scale.

Responsibilities

• Lead, coach, and develop a high-performing team of CSMs responsible for the success, retention, and growth of our customer base.
• Foster a culture of

Job description

Hive is seeking a Manager of Customer Success to lead and scale our Customer Success team. You will be responsible for driving retention, expansion, and operational excellence across our portfolio of key accounts.

You'll coach a team of CSMs to retain and expand the existing customer base, build trusted partnerships with leading event organizations, and champion the use of automation and AI to deliver world-class efficiency at scale.