Manager Customer Service

Graybar Electric; Atlanta (GA); On-site; USD 61,200 - 74,800; Full time

Benefits offered by this job

Medical Insurance and PrescriptionDrug

Dental Insurance

Vision Plan

Life Insurance

Flexible Spending Accounts

Disability Benefits

Profit Sharing Plan

401(k) Savings Plan

Paid Vacation

Sick Days and Holidays

Employee Recognition Program

Job summary

Graybar Electric is seeking a Manager Customer Service to oversee customer service, administrative, operations, and logistics staff at the Atlanta branch. You will help achieve sales, financial, and service goals while mentoring a diverse team.

The role requires SAP and Microsoft Office proficiency, strong leadership, and the ability to implement customer-facing service and e-commerce solutions. Expect collaboration to optimize profitability and efficiency.

Qualifications

• 3+ years experience required.
• 2 year degree preferred.
• SAP and Microsoft Office experience.
• Supervisory and leadership skills; ability to motivate and support a team.
• Problem solving and conflict resolution skills.

Responsibilities

• Assist the Branch Manager in managing resources within the branch.
• Supervise and mentor customer service, administrative, warehouse and transportation functions.
• Staff all service and administrative functions and monitor performance of related employees.
• Implement customer-facing service solutions and e-commerce solutions.
• Set branch schedules, establish procedures, and resolve service failures.
• Collaborate with Branch Manager in managing profitability, expenses, and assets.

Skills

Leadership

Team supervision

Problem solving

Conflict resolution

Experience required

Education

2-year degree

Tools

SAP

Microsoft Office

Job description

Manager Customer Service

As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals.

Responsibilities

• Assist the Branch Manager in managing resources within the branch.
• Supervise and mentor customer service, administrative, warehouse and transportation functions.
• Staff all service and administrative functions and monitor performance of related employees.
• Implement customer-facing service solutions and e-commerce solutions.
• Set branch schedules, establish procedures, and resolve service failures.
• Collaborate with Branch Manager in managing profitability, expenses, and assets.

Qualifications

• SAP and Microsoft Office experience.
• Supervisory and leadership skills; ability to motivate and support a team.
• Problem solving and conflict resolution skills.
• 3+ years experience required.
• 2 year degree preferred.

Pay Details

The expected salary for this position is starting at $68,000 annually depending on experience. This position is also bonus eligible based on specific and relevant business metrics.

Benefits

• Medical Insurance and Prescription Drug
• Dental Insurance
• Vision Plan
• Life Insurance
• Flexible Spending Accounts
• Disability Benefits
• Profit Sharing Plan
• 401(k) Savings Plan
• Paid Vacation
• Sick Days and Holidays
• Employee Recognition Program

Equal Opportunity Employer/Vet/Disabled