Manager, Customer Relationship Management

X-energy; Rockville (MD); On-site; USD 111,075 - 185,125; Full time

Benefits offered by this job

401K plan with employer match

Medical/Dental/Vision Insurance

Paid Time Off

Tuition Reimbursement

Job summary

X-energy in Rockville, MD is looking for a full-time professional to support customer relationship development and business growth. This role entails engaging with potential and existing customers, managing relationships, and ensuring alignment with company objectives.

The successful candidate will bring a notable experience in the nuclear energy sector with strong communication and customer management skills. The role requires working on-site at least 4 days a week and offers a comprehensive benefits package.

Qualifications

• Typically, ten years of experience in nuclear energy or heavy manufacturing sectors.
• Experience supporting or developing responses to RFIs, RFPs, and technical proposals.

Responsibilities

• Build and maintain relationships with customers.
• Support planning and execution of customer engagement opportunities.
• Gather and communicate customer insights to internal stakeholders.

Skills

Customer relationship management

Sales cycles in regulated industries

Communication skills

Proposal development

Education

Bachelor’s degree in engineering, business, or related field

Job description

X-energy LLC conducts a thorough recruiting process and will never issue offers without interview to discuss qualifications and responsibilities. All applications will be submitted via our company career page, www.x-energy.com/careers/. We will never ask you to provide payment information as part of the recruiting process. If anyone claiming to represent X-energy directs you in a manner otherwise, please contact us at www.x-energy.com/contact-us.

Job Description

This role is responsible for supporting the growth of X-energy’s customer base by identifying, developing, and managing relationships with prospective and existing customers in key market segments. This role works under the supervision of Directors and Senior Directors of Customer Relationship Development within the Global Business Development team to implement customer engagement, support customer and opportunity qualification, enable business capture planning, and contribute to X-energy’s business development goals with a focus on long‑term relationship cultivation and value delivery.

Job Profile Tasks/Responsibilities

• Build and maintain strong, ongoing relationships with assigned potential and existing customers.
• Support planning and execution of customer engagement opportunities, including meetings, presentations, workshops, and formal responses to RFIs/RFPs.
• Gather and communicate customer insights, needs, and priorities to internal stakeholders including engineering, licensing, commercial, and executive teams.
• Develop and deliver tailored customer value propositions in coordination with cross-functional teams.
• Assist in implementing the customer relationship management (CRM) plan for key accounts.
• Track and manage customer communications and action items in alignment with business development objectives.
• Coordinate logistics and content for customer meetings, site visits, and key milestone events.
• Support the development of capture strategies and business cases for new customer opportunities.
• Contribute to proposal development and related business development deliverables.
• Maintain awareness of nuclear industry trends and regulatory environment relevant to customer interests.
• Ensure compliance with company policies and applicable nuclear export control regulations.
• Maintain professional demeanor and behavior at all times in all forms of communication.
• Perform other duties as assigned by manager.

Job Minimum Qualifications

• Bachelor’s degree in engineering, business, or a related technical field.
• Typically, ten years of experience in the nuclear energy, electric power generation, industrial energy, or heavy manufacturing sectors.
• Experience with sales cycles in complex, regulated industries such as nuclear power, utilities, or process industries.
• Experience supporting or developing responses to RFIs, RFPs, and technical proposals.

Location: 530 Gaither Road, Rockville, MD

Work Site Expectations: at least 4 days per week in office

Travel Expectations: 40% as needed

Hours: standard office schedule is 8:00am-5:00pm ET, Mon-Fri

Compensation

As required by Maryland and other applicable state law, X Energy, LLC (X-energy) lists the expected compensation range for a publicly advertised job opportunity based upon the job requirements (e.g. education/training, experience, skill sets, etc.). Individual candidates who meet the job requirements for the posted position will be offered a salary within this range based on their respective levels of education/training, experience, and other qualifications unique to them. Salary ranges may vary based on the specific office location and region referenced in the posting to take into consideration differences in cost of living and may not be reflective of all regions. Please note that compensation ranges listed for US job postings reflect base salary only and do not include benefits or other incentives.

A reasonable estimate for this position at the level of experience required is:

$111,075- $185,125

Position Job Classification

Full time - Exempt

Benefits

X Energy, LLC offers a robust benefits package that includes a 401K plan with an employer match, Medical/Dental /Vision Insurance, Life and Disability Insurance, Paid Time Off, and a Tuition Reimbursement/Professional Development policy that supports the continuing education of our employees.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

X Energy, LLC participates in E-Verify. Please visit the links below for more information about E-Verify and the protection of your Right to Work. Right To Work Link: If you have the right to work, don't let anyone take it away (e-verify.gov). E-Verify Participation Link: E-Verify Participation Poster English and Spanish.