Director, Customer Relationship Management

X-energy; Rockville (MD); Hybrid; USD 180,000 - 230,000; Full time

Benefits offered by this job

401K plan with employer match

Medical/Dental/Vision Insurance

Life and Disability Insurance

Paid Time Off

Tuition Reimbursement/Professional Development

Job summary

A nuclear reactor design company is seeking a Director for Customer Relationship Management. This role involves managing customer relationships in industrial markets, developing strategies, and advising leadership on customer needs. The ideal candidate will have over 10 years of experience in relevant fields, particularly in the nuclear industry, with excellent communication and management skills. This position offers a compensation range of $180,000 to $230,000, plus a comprehensive benefits package.

Qualifications

• 10+ years in industrial field, preferably in oil/gas, petrochemicals, or heavy industries.
• Expertise relevant to nuclear new build programs.
• Knowledge of U.S. nuclear export control regulations.

Responsibilities

• Manage potential customer relationships for industrial markets.
• Develop and achieve customer goals.
• Support capture activities and proposal development.

Skills

Emotional intelligence

Excellent communication skills

Time management

Sales cycle knowledge

Education

Bachelor’s degree in engineering or technical field

MBA preferred

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

X Energy, LLC is a nuclear reactor and fuel design engineering company. We develop Generation IV high-temp gas cooled nuclear reactors and the TRISO-X fuel to power them. The primary function of our reactors is to produce clean, carbon-free electricity or high-temperature process steam. The key objective of our company is to develop designs that provide advantages in sustainability, economics, reliability, and safety relative to current day power generation units.

X-energy, LLC is looking for professionals to join our Global Business Development team in the role of Director, Customer Relationship Management. This position provides market segment leadership for development of potential customers in industrial markets for X-energy. Directors are expected to identify potential customers, customer requirements and actively engage with them toward becoming qualified customers.

Job Profile Tasks/Responsibilities

• Initiates, develops, and manages potential customer relationships.
• Plans, manages, and achieves customer goals and objectives for assigned customers.
• Leads engagement with assigned customer(s).
• Develops, supports, and implements market, customer relationship plan.
• Advises business development leadership on key customer priorities and objectives.
• Gathers customer intelligence to identify customer needs, requirements, and value proposition.
• Determines and communicates customer value propositions to company leadership and stakeholder organizations such as business development, engineering, licensing, supply chain.
• Directs and manages responses to customer requests, including workshops, presentations, formal Requests for Information, Requests for Proposals, etc.
• Actively supports capture activities, plan development and implementation including proposal development support.
• Manages one or more Business Development Managers as assigned.
• Perform other duties as necessary.

Job Profile Minimum Qualifications

• Bachelor’s degree in an engineering discipline or a related technical field; MBA preferred.
• 10 plus years in an industrial field, with preference given to experience in the oil and gas sector, the petrochemicals sector, mining, or other heavy industries/manufacturing.
• Expert level knowledge of the sales cycle in nuclear power, electric utility, industrial or process industries.
• Demonstrated subject matter expertise relevant to nuclear new build programs for either electricity or industrial heat production such as engineering, economics, technical, licensing, finance, etc.
• Practices and exhibits emotional intelligence when supervising and working with peers, customers, staff, and subcontractors.
• Excellent and demonstrated written and verbal communications skills including presenting complex financial and technical material to global audiences.
• Excellent organization, planning and time management skills along with the expertise and affinity to work independently.
• Knowledge of nuclear power reactor technologies and/or industrial heat/hydrogen technologies.
• Working knowledge of U.S. nuclear export control rules and regulations.
• Demonstrated proficiency with Microsoft products, especially Excel and PowerPoint.

Compensation

As required by Maryland and other applicable state law, X Energy, LLC (X-energy) lists the expected compensation range for a publicly advertised job opportunity based upon the job requirements (e.g. education/training, experience, skill sets, etc.). Individual candidates who meet the job requirements for the posted position will be offered a salary within this range based on their respective levels of education/training, experience, and other qualifications unique to them. Salary ranges may vary based on the specific office location and region referenced in the posting to take into consideration differences in cost of living and may not be reflective of all regions. Please note that compensation ranges listed for US job postings reflect base salary only and do not include benefits or other incentives.

A reasonable estimate for this position at the level of experience required is:

$180,000- $230,000. The compensation for this position is comprised of base salary plus an annual short term incentive which is variable, based on scope of responsibility and achievement of goals.

X Energy, LLC offers a robust benefits package that includes a 401K plan with an employer match, Medical/Dental /Vision Insurance, Life and Disability Insurance, Paid Time Off, and a Tuition Reimbursement/Professional Development policy that supports the continuing education of our employees.

Location: Rockville, MD or Houston, TX

Work Site Expectations: at least 3 days per week in office

Travel Expectations: 40% as needed

Hours: standard office schedule is 8:00am-5:00pm ET, Mon-Fri

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.