Director, Customer Relationship Management (Utilities)

X-energy; Fort Washington (MD); On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

401K plan with an employer match

Medical/Dental /Vision Insurance

Life and Disability Insurance

Paid Time Off

Tuition Reimbursement/Professional Dev

Job summary

X-energy is seeking a Director of Customer Relationship Management for its Global Business Development team in Gaithersburg, MD. The role leads market segment efforts to identify and engage potential utilities customers, shaping requirements and value propositions to qualify opportunities.

The position requires deep experience in nuclear/electric power development, a strong sales and account management background, and exceptional communication and leadership skills.

Qualifications

• Bachelor’s degree in an engineering discipline or related technical field; MBA preferred.
• 10 plus years in nuclear or electric power generation sector project development, sales/business development, account management industries/manufacturing.
• Expert level knowledge of the sales cycle in nuclear power, electric utility, industrial or process industries.
• Proven subject matter expertise relevant to nuclear new build programs for electricity or industrial heat production.

Responsibilities

• Initiates, develops, and manages potential customer relationships.
• Plans, manages, and achieves customer goals and objectives for assigned customers.
• Leads engagement with assigned customer(s).
• Develops, supports, and implements market, customer relationship plan.
• Advises business development leadership on key customer priorities and objectives.
• Gathers customer intelligence to identify needs and value proposition.
• Communicates customer value propositions to leadership and stakeholders.
• Directs and manages responses to customer requests, including workshops and RFPs.
• Supports capture activities and proposal development.
• Manages one or more Business Development Managers.
• Performs other duties as necessary.

Skills

Emotional intelligence

Executive communications

Strategic planning

Relationship management

Negotiation

Presentation skills

Time management

Education

Bachelor’s degree in engineering or related technical field

MBA preferred

Tools

Microsoft Excel

PowerPoint

Job description

Job Description

X-energy is looking for professionals to join our Global Business Development team in the role of Director, Customer Relationship Management. This position provides market segment leadership for development of potential customers in the utilities market for X-energy. Directors are expected to identify potential customers, customer requirements and actively engage with them toward becoming qualified customers.

Tasks / Responsibilities

• Initiates, develops, and manages potential customer relationships.
• Plans, manages, and achieves customer goals and objectives for assigned customers.
• Leads engagement with assigned customer(s).
• Develops, supports, and implements market, customer relationship plan.
• Advises business development leadership on key customer priorities and objectives.
• Gathers customer intelligence to identify customer needs, requirements, and value proposition.
• Determines and communicates customer value propositions to company leadership and stakeholder organizations such as business development, engineering, licensing, supply chain.
• Directs and manages responses to customer requests, including workshops, presentations, formal Requests for Information, Requests for Proposals, etc.
• Actively supports capture activities, plan development and implementation including proposal development support.
• Manages one or more Business Development Managers as assigned.
• Perform other duties as necessary.

Minimum Qualifications

• Bachelor’s degree in an engineering discipline or a related technical field; MBA preferred.
• 10 plus years in nuclear or electric power generation sector project development, sales/business development, account management industries/manufacturing.
• Expert level knowledge of the sales cycle in nuclear power, electric utility, industrial or process industries.
• Demonstrated subject matter expertise relevant to nuclear new build programs for either electricity or industrial heat production such as engineering, economics, technical, licensing, finance, etc.
• Practices and exhibits emotional intelligence when supervising and working with peers, customers, staff, and subcontractors.
• Excellent and demonstrated written and verbal communications skills including presenting complex financial and technical material to global audiences.
• Excellent organization, planning and time management skills along with the expertise and affinity to work independently.
• Knowledge of nuclear power reactor technologies and/or industrial heat/hydrogen technologies.
• Working knowledge of U.S. nuclear export control rules and regulations.
• Demonstrated proficiency with Microsoft products, especially Excel and PowerPoint.

Location

9801 Washingtonian Blvd, Gaithersburg, MD

Work Site Expectations

3 days in office

Travel Expectations

Up to 40%

Hours

Standard office hours are 8:00am - 5:00pm ET, Monday – Friday

Compensation

As required by Maryland and other applicable state law, X Energy, LLC (X-energy) lists the expected compensation range for a publicly advertised job opportunity based upon the job requirements (e.g. education/training, experience, skill sets, etc.). Individual candidates who meet the job requirements for the posted position will be offered a salary within this range based on their respective levels of education/training, experience, and other qualifications unique to them. Salary ranges may vary based on the specific office location and region referenced in the posting to take into consideration differences in cost of living and may not be reflective of all regions. Please note that compensation ranges listed for US job postings reflect base salary only and do not include benefits or other incentives. Offers within the posted salary range are commensurate with the individual’s qualifications for the position, along with a view on internal equity, market data, and room for growth. The salary range for this position is: $180,000- $230,000. The compensation for this position is comprised of base salary plus an annual short term incentive which is variable, based on scope of responsibility and achievement of goals.

Position

Job Classification Full time - Exempt

Benefits

• 401K plan with an employer match
• Medical/Dental /Vision Insurance
• Life and Disability Insurance
• Paid Time Off
• Tuition Reimbursement/Professional Development policy that supports the continuing education of our employees

Equal Opportunity Employer

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Right To Work

Right To Work Link: If you have the right to work, don't let anyone take it away (e-verify.gov)

E-Verify Participation Link: E-Verify Participation Poster English and Spanish

X Energy, LLC participates in E-Verify. Please visit the links below for more information about E-Verify and the protection of your Right to Work.

Employer Statement

X-energy is delivering the next generation of carbon-free energy by reinventing nuclear power. We believe in leaving a cleaner planet for our children and grandchildren, while continuing to provide sufficient and affordable power to sustain growing populations around the world. That is why we have reinvented nuclear power, with a unique combination of proven technologies and new innovations, to meet our current and future needs.

Watch our Anthem here

Accommodation Statement

X-energy does not discriminate in employment against qualified individuals on the basis of a disability, and understands its obligation to make reasonable accommodation for individuals with physical or mental impairments that qualify as a disability under the ADA and ADAAA, unless the accommodation would impose an undue hardship on the company. It is an applicant’s or employee’s responsibility to participate in this interactive process by seeking an accommodation, assisting X-energy in reviewing accommodation alternatives and providing medical certification of the need for an accommodation. Any applicant or employee who wishes to seek an accommodation under this policy should contact the Human Resources Department via email at [e-mail]. Whether a requested accommodation would create an undue hardship will be determined based on the facts of each particular case.

Right To Work Poster

Equal Employment Opportunity Posters