Manager, Customer Logistics

The J.M. Smucker Company; Orrville (OH); Hybrid; USD 90,000 - 120,000; Full time

Job summary

The J.M. Smucker Co. is seeking a Customer Logistics Manager in Orrville, OH. The role leads day-to-day logistics activities, partners with third-party brokers, and drives improvements in order-to-cash processes while ensuring service metrics are met and order management runs smoothly.

Hybrid work arrangement requires onsite presence, development of the team, and close collaboration with internal and external partners. Strong leadership and analytical skills are essential.

Qualifications

• Bachelor's degree is required.
• At least 5 years of related business experience.
• Strong analytical, problem solving and decision-making skills.
• Intermediate to advanced Excel skills (V-Lookup, Pivot Table, Formulas).
• Excellent communication and listening skills.
• Good presentation and facilitation skills.
• Understanding of the supply chain process and order management systems.
• Ability to manage multiple priorities and collaborate across departments.

Responsibilities

• Lead day-to-day activities of the team and third-party brokerage partners to meet key order-related metrics.
• Drive continuous improvement across order-to-cash processes and ensure issue resolution.
• Prioritize organizational and people development including hiring decisions for the team.
• Provide coaching and feedback, conduct mid-year and year-end performance reviews.
• Balance workload and coordinate weekly team meetings to meet department goals.

Skills

Analytical skills

Problem solving

Decision making

Communication skills

Presentation skills

Team leadership

Education

Bachelor's degree

Tools

Excel (advanced)

Job description

Your Opportunity as a Customer Logistics Manager

The Customer Logistics Manager is a thought leader that helps drive and execute against supply chain efficiencies, ensures service and order related metrics are met/exceeded, and that order management related processes are executed successfully.

Location: Orrville, Corporate Offices

Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires.

In this role you will:

• Display Resonant Team Leadership – Manage and support day-to-day activities of the team, as well as third party brokerage firm(s), to ensure key metrics are met/exceeded (order related).
• Ensures a continuous improvement mindset across the team for order-to-cash related processes and ensures issue resolution. Includes elevation of issues from team members to various levels within the organization as needed.
• Ensures Company Strategic Initiatives are a priority for team.
• Empowers team and promotes “leading from where you are.”
• Be Highly Collaborative – Responds to specific requests from internal and external customers and drives issue resolution with a proactive mindset. Ensures internal and external customer required activities (i.e., reporting, scorecarding) are completed timely and accurately.
• Leads and facilitates meetings with internal and external partners on a regular basis, high degree of focus on relationship building.
• Prioritize Organizational and People Development – Ensures focus on individual and team development and is involved in hiring and staffing decisions for team. At times also involved in hiring and staffing decisions for broader Department.
• Responsible for providing ongoing coaching and feedback to team members, including the completion of mid-year and year end performance appraisals.
• Balance team workload and assign/delegate various activities and projects to ensure Department goals are met (i.e., AR goals, service metric goals). Coordinate and lead weekly team meetings.
• Lead/support discussions with team, peers, and leadership to increase Organizational effectiveness.
• Drive Continuous Improvement – High degree of focus on increasing productivity at individual, team, and Department level. Ensures focus on supply chain efficiencies (external customers and Smucker), as well as other efficiency opportunities.
• Includes, but is not limited to, focus on case fill, case pick, truckload utilization, reporting enhancements, and Accounts Receivable improvements.
• Operates with agility and proactive mindset and is a leader in embracing change.

What we are looking for:

Minimum Requirements:

• Bachelor’s degree
• At least 5 years of related business experience
• Strong analytical, problem solving and decision-making skills
• Intermediate to advanced Excel skills (V-Lookup, Pivot Table, Formulas)
• Excellent communication (both written and verbal) and listening skills
• Good presentation and facilitation skills
• Understanding of the supply chain process and order management systems
• Ability to manage multiple priorities at one time and work through other departments to accomplish customer goals

Additional skills and experience that we think would make someone successful in this role:

• Prior people management experience
• CPG and supply chain experience
• Ability to foster a positive and collaborative team
• Ability to delegate appropriately based on team skills and abilities
• Ability to coach and mentor others; capable of providing constructive feedback to help team members grow and improve
• Strong understanding of the role and importance of Customer Logistics within the total supply chain and how our work impacts the total Company

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

Stay connected with us on LinkedIn®

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.

We’re a community of passionate, talented professionals dedicated to creating food people and pets love—while supporting the communities in which we work and live.

We value what makes each person unique, champion growth and development, and foster collaboration that fuels productivity and drives our shared success.

Learn more about our Thrive Together purpose At Smucker, we're passionate about creating a workplace where you truly belong. With a culture rooted in our Basic Beliefs and a competitive Total Rewards program, we aim to support every employee by meeting their physical, emotional, and financial needs.

Learn more about working at Smucker

Our culture is sustained and brought to life every day by the people of Smucker and our hiring process is designed to identify the right candidate for every position at our company.

The J. M. Smucker Co. (the “Company”) is an Equal Opportunity Employer. No person will be discriminated against in hiring or in any other aspect of their employment on the basis of race, color, religion, sex (including pregnancy), age, national origin, ancestry, citizenship status, sexual orientation, gender identity or expression, transgender status, marital status, familial status, disability, genetic information, protected veteran/military status, or any other characteristic protected by applicable federal, state or local law.