Manager, Customer Growth- Americas

Hibob

United States

Hybrid

USD 127,000 - 160,000

Full time

7 days ago

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Benefits offered by this job

Equity

401(k) match

Referral bonus

Health insurance

Wellness stipend

Headspace membership

Hybrid NYC office

Birthday/Time-off perks

Job summary

HiBob is seeking a Manager of Customer Growth, AMERICAS to own long-term commercial success across the US, Canada, and Latin America. You will lead a dedicated team of Account Managers and Renewal Managers to expand Bob’s footprint and optimize renewals for sustainable growth.

The role requires 4+ years in SaaS account management, MEDDPICC and Clari proficiency, and a strategic, data-driven mindset. This hybrid NYC-area position offers competitive compensation, benefits, and pre-IPO equity.

Qualifications

4+ years of progressive SaaS Account Management experience with consistent attainment.
3+ years leading an Account Management team with growth/retention impact.
2+ years with MEDDPICC sales methodology.
Experience using Clari for forecasting and pipeline insights; proficient with Salesforce.
Experience creating/adopting AI-driven tools for prospecting and qualification.
Expertise in value-led selling and product bundling to drive ARR growth.
Strong communication skills with GTM executives; Bachelor’s degree advised.

Responsibilities

Own Net Revenue Retention (NRR) and ARR growth across AMERICAS.
Evolve commercial model with AI-driven insights to accelerate deal volume and size.
Build, coach, and empower a high-performing expansion/retention team.
Maintain forecasting accuracy and pipeline health using Salesforce and Clari.
Collaborate with Customer Success, Product, and Marketing to reduce churn and unlock growth.

Skills

SaaS account management

Team leadership

MEDDPICC

Forecasting with Clari

Salesforce

AI-driven selling tools

Value-led selling

Executive communication

Bachelor’s in Business/Economics

Education

Bachelor's Degree in Business, Economics, or related field

Tools

Salesforce

Clari

Gong Engage

Outreach

LinkedIn Sales Navigator

Job description

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.

Come and be you with us

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.

As the Manager of Customer Growth, AMERICAS, you will own the long-term commercial success and partnership value for HiBob’s existing customers across the US, Canada, and Latin America. You are responsible for leading and developing a dedicated team of Account Managers and Renewal Managers focused on expanding HiBob's product footprint and delivering world-class retention rates. This is a critical leadership role that requires balancing the immediate need for renewal optimization with the strategic “hunt” for new expansion opportunities.

You will implement data-driven strategies to maximize deal size and velocity, ensuring our customers continuously realize value from Bob while driving sustainable, profitable growth for the AMERICAS region.

Note: We will only consider candidates located in the New York Metro Area who are willing to work in our NYC office 2-3 days a week. We love collaborating and connecting with our team members in-person, and we hope you will too!

Base salary for this role ranges from $127,000-160,000 Additionally this role has a variable compensation component. As an HR company, HiBob seeks to create a best-in-class employee experience for all Bobbers. We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all. Ensuring pay equity across race, gender, and all other forms of diversity is pivotal to this mission. When determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles. Our pay bands are wide because great candidates come to us with a broad range of experience and skill sets. When making individual pay rate decisions, we take into account the candidates’ depth of experience, their qualifications relative to incumbent employees, and their location-among other factors.

Job requirements

Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.

4+ years of progressive SaaS Account Management experience with consistent attainment, specifically growing a portfolio of diverse customer accounts.
3+ Proven experience managing an Account Management team with a successful impact on growth & retention target attainment.
Required experience of at least 2 years with the MEDDPICC sales methodology.
Required experience utilizing Clari for forecasting, pipeline inspection, and revenue intelligence, in addition to strong proficiency with Salesforce and other sales technologies.
Demonstrated experience with creating and driving adoption of AI-driven tools (e.g., chat GPT, GPT Agents, Notebook, Clari, Gong Engage, Outreach, LinkedIn Sales Navigator) to enhance prospecting, qualification, and scalable outreach.
Expertise in driving sales through value-led selling and product bundling strategies.
Solid understanding of sales cycles, forecasting, and pipeline management in a high-growth SaaS environment.
Excellent communication skills with the ability to present to and engage with GTM executives.
A Bachelor's Degree in Business, Economics, or a related field is typically advised.

Job responsibilities

Lead for Expansion and Retention: Own Net Revenue Retention (NRR) and ARR growth across all customer segments in the AMERICAS region.

Drive Strategic Scalability: Evolve HiBob’s commercial model with AI-driven insights and innovative sales strategies that accelerate deal volume, size, and velocity.

Elevate Team Performance: Build, coach, and empower a high-performing team with a “Hunt and Harvest” mindset, operational excellence, and alignment to the HiBob Leadership Code.

Ensure Operational Rigor: Maintain forecasting accuracy and pipeline health through Salesforce and Clari, ensuring consistent execution of the MEDDPICC framework.

Collaborate Cross-Functionally: Partner with Customer Success, Product, and Marketing to align on customer outcomes, reduce churn, and unlock new growth opportunities.

At HiBob, our people are at the heart of everything we do. We’re building a global village of ambitious, thoughtful, and talented Bobbers who want to do the best work of their careers. With a vibrant NYC office and remote teammates across the country, we’ve created an environment where people can be themselves, grow quickly, and make a real impact. Joining HiBob means working alongside exceptional people while being supported with competitive compensation, comprehensive benefits, and pre-IPO equity, including the perks below.

Ownership & Financial

Equity in a global, high-growth HR tech SaaS leader
401(k) with a 3% company match effective the month following your start date
$2,500 employee referral bonus

Health & Wellbeing

Medical, dental, and vision coverage from day one
$1,920 annual wellness stipend to support your physical and mental wellbeing
Annual Headspace membership and expanded wellness benefits

Workplace Flexibility

Hybrid working model for Bobbers in the NY metro area
Temporary work from anywhere for up to 2 months per year (after 6 months)

Work-Life Balance

Generous paid time off and company holidays to rest, recharge, and enjoy
Bob Balance Days–4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
Your birthday off— plus a special gift from us

Work From Home