Manager, Customer Experience

Rheem Manufacturing; Oxnard (CA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Rheem Manufacturing seeks a Manager, Customer Experience to lead the division's Customer Service Professionals and drive resolution of complex issues for internal and external customers, focusing on accurately determining requirements, expectations and fulfillment. The role supports Rheem North America and can be located in Oxnard, CA, Fort Smith, AR, San Antonio, TX, O’Fallon, MO, or Montgomery, AL.

The position follows a hybrid work arrangement with in-office work Monday through Thursday and

Responsibilities

• Oversee the division's Customer Service Professionals and provide service to internal and external customers on complex issues including determining customer requirements, expectations and ensuring fulfillment.

Job description

The Manager, Customer Experience is responsible for overseeing the division's Customer Service Professionals and providing service to internal and external customers on complex issues including determining customer requirements, expectations and ensuring fulfillment.

This position will serve Rheem North America, and can be located inOxnard, CA, Fort Smith, AR, San Antonio, TX, O’Fallon, Mo, or Mongomery, AL. This role follows our hybrid work arrangement, with team members working in the officeMonday through Thursday and remotely on Fridays.