Manager, CRM & Mobile Marketing

Skechers; Manhattan Beach (CA); On-site; USD 100,000 - 140,000; Full time

Job summary

Skechers is seeking a Manager, CRM & Mobile Marketing to lead the strategy, execution, and performance of mobile marketing channels. You will own end-to-end mobile customer communications across SMS, Email, and future app channels, driving cohesive customer experiences.

Responsibilities include crafting campaigns, evolving the mobile roadmap, writing copy, collaborating with Email Marketing, and building targeted audiences to drive acquisition, retention, and revenue.

Qualifications

• Bachelor's degree required.
• 5+ years in CRM, lifecycle, or mobile marketing with SMS ownership.
• Experience with SMS platforms (Attentive, Braze, Klaviyo, SFMC).
• Strong cross-functional collaboration and project management.
• Excellent communication and presentation skills.

Responsibilities

• Own the strategy, planning, and execution of SMS marketing campaigns and automated lifecycle journeys.
• Develop and evolve the long-term mobile marketing roadmap, including app push strategy.
• Concept and write compelling copy for all mobile touchpoints, ensuring brand voice consistency.
• Partner with the Email Marketing Manager for cohesive cross-channel messaging and customer experience.
• Build audience and messaging strategies supporting acquisition, conversion, retention, loyalty, and reactivation.

Skills

SMS platforms

Lifecycle marketing

Campaign analysis

Incrementality testing

Cross-functional collaboration

Attention to detail

Communication

App push strategy

Education

Bachelor's Degree

Tools

Attentive

Klaviyo

Braze

Salesforce Marketing Cloud

Job description

About The Role

Manager, CRM & Mobile Marketing is responsible for leading the strategy, execution, and performance of the company’s mobile marketing channels. This role will own the end-to-end mobile customer communication strategy across acquisition, lifecycle, promotional, and retention campaigns, ensuring a cohesive customer experience across SMS, Email, and future app channels.

What You'll Do

Mobile Channel Strategy & Execution

• Own the strategy, planning, and execution of SMS marketing campaigns and automated lifecycle journeys
• Develop and evolve the long-term mobile marketing roadmap, including future app push notification strategy
• Concept and write compelling copy for all mobile touchpoints, ensuring brand voice consistency across SMS campaigns and lifecycle messaging
• Partner closely with the Email Marketing Manager to ensure cohesive cross-channel messaging, cadence, and customer experience
• Build audience and messaging strategies that support acquisition, conversion, retention, loyalty engagement, and reactivation goals
• Identify opportunities to personalize messaging and improve customer relevance across lifecycle stages

Performance & Incrementality

• Analyze mobile marketing performance and customer behavior trends to optimize engagement and revenue contribution
• Partner with Analytics and CRM teams to evaluate channel incrementality and customer impact
• Develop testing strategies to measure lift, saturation, conversion impact, and customer fatigue across channels
• Make data-driven recommendations around send strategy, segmentation, and promotional effectiveness

Cross-Functional Partnership

• Partner with CRM, Loyalty, Ecommerce, Creative, and Analytics teams to align mobile marketing initiatives with broader business objectives
• Collaborate with technical and operations teams to support journey enhancements, audience builds, QA, and platform improvements
• Support future mobile channel expansion, including app messaging and advanced personalization initiatives

Skills & Requirements

• Experience managing SMS platforms such as Attentive, Braze, Klaviyo, Salesforce Marketing Cloud, or similar
• Strong understanding of lifecycle marketing, customer segmentation, and retention strategies
• Experience analyzing campaign performance and translating data into actionable business recommendations
• Familiarity with incrementality testing, holdout testing, attribution models, and customer behavior analysis preferred
• Strong cross-functional collaboration and project management skills
• Highly detail-oriented with strong organizational and operational execution abilities
• Excellent communication and presentation skills
• Experience with app push notification strategy or mobile app marketing is a plus

Education & Experience

• Bachelor's Degree
• 5+ years of experience in CRM, lifecycle, or mobile marketing, with direct ownership of SMS marketing programs

Pay Range

The pay range for this role is $100,000 - $140,000 per year USD.

Equal Employment Opportunity

Skechers is committed to providing a safe, inclusive, and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.

Reasonable Accommodation

Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing [e-mail].

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.