Manager Crew Scheduling

swa; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Southwest Airlines in Dallas, TX seeks a Manager of Crew Scheduling to lead the Crew Scheduling Team, ensuring safe, compliant, and efficient flight attendant coverage across the operation. You will oversee day‑to‑day scheduling and provide direction and development for Supervisors and Schedulers.

Collaborating with other operations teams, you will resolve staffing and contractual challenges, support network stability during irregular operations, and communicate impacts to leadership.

Qualifications

• Expert knowledge of Crew Scheduling operations, applicable federal regulations, labor contracts, and internal policies.
• Ability to collaborate effectively across departments to meet operational objectives.
• Ability to read, interpret Collective Bargaining Agreements and regulations.
• Strong verbal and written communication with diverse audiences.

Responsibilities

• Lead and oversee day-to-day Crew Scheduling operations to ensure safe, compliant crew coverage.
• Provide leadership, coaching, and development for Supervisors and Schedulers.
• Direct and support decision-making during irregular operations to minimize disruption.
• Monitor staffing levels and scheduler availability to identify risks and implement solutions.
• Own end-to-end processes and performance standards for Crew Scheduling Operations.
• Serve as escalation point for complex issues and drive corrective actions.

Skills

Crew Scheduling operations

Regulatory knowledge

Cross-functional collaboration

Effective communication

Job description

Department:

Crew Scheduling

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

The Manager Crew Scheduling supports Air Operations by Leading the Crew Scheduling Team responsible for maintaining safe, compliant, and efficient Flight Attendant coverage across the operation. They'll oversee day‑to‑day scheduling activities, provide direction and development for Crew Scheduling Employees and Leaders, and ensure adherence to regulatory requirements, labor agreements, Company policies, and operational procedures. They'll partner across operational Teams to resolve staffing and contractual challenges, support network stability during irregular operations, and communicate operational impacts and recommendations to Leadership. The Manager Crew Scheduling leverages strong Leadership, decision-making, and communication skills to support operational reliability, minimize disruptions, and deliver a dependable Customer experience.

Additional Details

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

W e're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Model the Southwest Way

• Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
• Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
• Invest in leadership and self-growth through participating in continuous learning and development

Responsibilities

• Lead and oversee the day-to-day operations of the Crew Scheduling function, ensuring safe, compliant, and efficient crew coverage across the operation
• Provide leadership, coaching, and development for Supervisors and Schedulers, fostering a culture of accountability, engagement, and continuous improvement
• Direct and support operational decision-making during irregular operations (IROPs), weather events, system disruptions, and other operational challenges to minimize impact and maintain schedule reliability
• Monitor staffing levels, Scheduler availability, and operational performance to proactively identify risks and implement solutions that support operational objectives
• Own end-to-end business processes, procedures, and performance standards for Crew Scheduling Operations, developing, implementing, and continuously improving practices that enhance efficiency, productivity, service delivery, and operational effectiveness
• Serve as the business owner for departmental KPIs, service level expectations, and operational goals, establishing performance measures, monitoring results, identifying improvement opportunities, and driving actions to achieve targeted outcomes
• Serve as an escalation point for complex operational issues, providing guidance, risk assessment, and resolution to support business continuity
• Partner across other departments to ensure alignment on operational priorities, staffing strategies, and organizational initiatives
• Support change management initiatives, including new technology implementations, process changes, and operational enhancements
• Serve as the end‑to‑end business owner for special projects and strategic initiatives impacting Crew Scheduling Operations, responsible for business requirements, stakeholder alignment, implementation oversight, operational readiness, performance measurement, and realization of intended business outcomes
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Expert knowledge of the Crew Scheduling operation, applications, federal regulations, labor contracts, and Crew Scheduling policies and procedures
• Ability to establish and maintain effective working relationships across departments and within the Team to promote collaboration, alignment, and achievement of operational objectives
• Ability to read, analyze, and interpret Collective Bargaining Agreements and federal regulations
• Ability to communicate effective through verbal, written, and presentation formats with diverse audience