Director, Cash Post & Credit Resolution

UF Health; Gainesville (FL); On-site; USD 150,000 - 210,000; Full time

Job summary

UF Health in Gainesville, FL seeks a Director of Cash Posting and Credit Resolution to lead cash application, remittance intake, posting, unapplied cash management, and credit resolution across the health system. This leader partners with Treasury/Finance, Billing, Denials, Patient Access, Compliance, and IT to ensure posting accuracy and audit-ready refund/recoupment processes.

The role emphasizes process improvement, standard work, automation, and strong controls to reduce cycle times and

Qualifications

• Education: Bachelor's degree in Healthcare Administration, Business Administration, Finance, Management, or a related field strongly preferred.
• A formal degree may be substituted with 10+ years of direct, hands-on revenue cycle and supervisory experience.
• Experience: Minimum of 5 years of progressive healthcare revenue cycle experience with a four-year degree.
• Minimum of 4 years of leadership experience managing hospital and/or professional billing operations with a four-year degree.
• Demonstrated experience with Epic and revenue cycle technologies.
• Epic Revenue Cycle Certification preferred.
• Enterprise payments and remittance operations expertise.
• Strong proficiency in reconciliation and accounting integration, including: Bank-to-system reconciliation; System-to-general ledger (GL) reconciliation; Financial transaction accuracy and oversight.
• Extensive knowledge of: Credit balance management; Refund processing; Recoupment practices; Related compliance requirements.
• Demonstrated performance management discipline, including: KPIs; Operational cadence; Accountability measures.
• Strong leadership skills with the ability to manage, develop, and motivate teams.
• Proven change leadership capabilities with a continuous improvement mindset.
• Excellent communication and interpersonal skills.

Responsibilities

• Leads cash posting and credit balance resolution, including remittance intake, payment posting, unapplied cash management, correspondence routing tied to posting exceptions, and patient/insurance credit resolution.
• Drives accurate bank-to-system-to-general ledger reconciliation, reduces cash-to-post cycle time, and improves cash conversion through standard work, automation, and disciplined controls.
• Partners closely with Treasury/Finance, Billing/Follow‑Up, Denials, Patient Access, Compliance, and IT to strengthen posting accuracy, maintain audit‑ready refund/recoupment processes, and adapt workflows to evolve payor/regulatory requirements.

Skills

Leadership

Process improvement

Communication

Interpersonal skills

Change leadership

Team development

Education

Bachelor's degree in Healthcare Administration/Business/Finance/Management

Tools

Epic Revenue Cycle

Job description

Overview

The Director of Cash Posting and Credit Resolution leads cash application and credit balance resolution, including remittance intake, payment posting, unapplied cash management, correspondence routing tied to posting exceptions, and patient/insurance credit resolution for the healthcare system. This leader drives accurate bank-to-system-to-general ledger (GL) reconciliation reduces cash-to-post cycle time, and improves cash conversion through standard work, automation, and disciplined controls. The Director partners closely with Treasury/Finance, Billing/Follow‑Up, Denials, Patient Access, Compliance, and IT to strengthen posting accuracy, maintain audit‑ready refund/recoupment processes, and adapt workflows to evolve payor/regulatory requirements.

Qualifications

Education: Bachelor's degree in Healthcare Administration, Business Administration, Finance, Management, or a related field strongly preferred. A formal degree may be substituted with 10+ years of direct, hands‑on revenue cycle and supervisory experience.

• Experience: Minimum of 5 years of progressive healthcare revenue cycle experience with a four‑year degree.
• Minimum of 4 years of leadership experience managing hospital and/or professional billing operations with a four‑year degree.
• Demonstrated experience with Epic and revenue cycle technologies.
• Proven success leading large teams through organizational change and process improvement initiatives.
• Epic Revenue Cycle Certification preferred.
• Enterprise payments and remittance operations expertise.
• Strong proficiency in reconciliation and accounting integration, including:
• Bank‑to‑system reconciliation
• System‑to‑general ledger (GL) reconciliation
• Financial transaction accuracy and oversight
• Extensive knowledge of:
• Credit balance management
• Refund processing
• Recoupment practices
• Related compliance requirements
• Demonstrated performance management discipline, including:
• Key Performance Indicators (KPIs)
• Operational cadence
• Accountability measures
• Strong leadership skills with the ability to manage, develop, and motivate teams.
• Proven change leadership capabilities with a continuous improvement mindset.
• Excellent communication and interpersonal skills.