manager, creative operations

Starbucks Corp.; Seattle (WA); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Tuition assistance

Paid time off

On-site amenities

Job summary

Starbucks Coffee Company seeks a Manager, Creative Operations to drive go-to-market processes and scale communications across channels. You will oversee complex creative projects, emphasize automation, and optimize production schedules while influencing teams toward agile, growth-minded practices.

You’ll collaborate with Marketing, Tech and Product to refine processes, lead vendor relations, and mentor staff for continuous improvement. On-site presence four days a week is expected.

Qualifications

• 5-8+ years of experience in the field or with designated skills.
• Compelling presentation, oral and written communication skills.
• Ability to manage complex creative projects and programs.
• Understanding of marketing technology and creative workflows.

Responsibilities

• Develop and update integrated plans with deliverables, milestones and risks.
• Communicate creative requirements and direction to operations teams.
• Execute multiple project deliverables and manage timelines and approvals.
• Leverage marketing technology tools to run day-to-day creative projects.
• Test new tool features to maximize ROI on current tech investments.
• Refine operations models to improve end-to-end processes.
• Collaborate to define operational requirements for new processes and tools.
• Lead by example, mentor team members and share best practices.

Skills

Project management

Problem solving

Vendor management

Technology adaptation

Experience 5-8+ yrs

BA/BS in business, marketing or tech

Education

BA/BS degree in business, marketing or technology

Job description

Now Brewing – manager, creative operations! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

This job contributes to Starbucks success by developing, optimizing and executing on our go-to-market process to achieve our goal of customer-centered marketing across all channels. This role is responsible for the day-to-day management and flawless execution of complex creative projects and programs; while focusing on automation and creative operations including but not limited to processes, tools, systems, etc. This position will also influence individuals and teams to adopt new ways of work that deliver agility, continuous improvement, collaboration and a growth mindset to our creative practice, enabling us to effectively and efficiently scale communications.

As a manager, creative operations, you will…

• Develop and update integrated plans that include deliverables, strategic alignment, enterprise-wide impacts, milestones, risks, assumptions, constraints and overall investment.
• Ensure creative requirements, audience data, and creative direction are clearly communicated to operations teams, acting as liaison for multiple functional areas.
• Responsible for execution of multiple project deliverables, timelines and identifying risk. Oversee all aspects of approvals and production schedules.
• Use existing marketing & creative technology, tools & processes to execute day to day creative, content & production design projects.
• Test new tool features and capabilities as they become available to identify opportunities to maximize return on existing technology investments.
• Develop and refine creative operations models including processes, tools, systems, etc., to drive improvements to existing end-to-end processes in partnership with leadership and cross-functional partners.
• Collaborate across stakeholder teams to develop and create operational business requirements for the development of new creative processes and tools.
• Lead via influence and by example, build relationships effectively, identify and share best practices, train and mentor team members.
• Has a deep level of knowledge of Marketing, Marketing Technology, Product and Creative functions.
• Has a deep level of knowledge about various aspects of traditional and non-traditional production; including but not limited to: print, packaging, web, digital, mobile, video and other multi-media.
• Ensures the direction of creative is communicated to production and technical teams, acting as liaison for both functional areas.
• Manages moderately to highly complex creative projects & programs independently or with support of Associate or Specialist.

We’d love to hear from people with:

• Compelling presentation skills, persuasive and succinct oral, written, and email skills
• Strong problem solving and analytical skills and an ability to think outside the box to achieve results
• Ability to execute best-in-class vendor management processes independently; understands digital production & operations vendors and their capabilities.
• Ability & willingness to adapt new technologies & concepts quickly; interest in technology & digital innovation to solve complex customer and marketer problems.
• 5-8+ years of experience in specific field or utilizing designated skills
• BA/BS with concentration in business, marketing, technology or similar field required

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're onsite four days a week.

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [e-mail] or 1(888) 611-2258.