Manager, Creative Operations

Keurig Dr Pepper; Frisco (TX); On-site; USD 97,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Annual bonus

Paid time off including parental leave

Job summary

Keurig Dr Pepper is seeking a Manager of Creative Operations & Resource Management to drive capacity planning, forecasting, and reporting across creative and production teams. You will partner with Creative, Production, Finance, Procurement, and agencies to optimize workflows and governance, with strong emphasis on data-driven decisions.

The role requires 5+ years in related fields, advanced Excel and experience with management systems such as Adobe Workfront, Smartsheet, or Screendragon.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years in Creative Operations, Marketing Operations, Resource Management, Project Management, or Agency Operations.
• Strong forecasting, capacity planning, and reporting experience.
• Advanced Excel skills, including pivot tables, formulas, and data analysis.
• Experience with workflow or project management systems.
• Experience with font management and usage rights.
• Excellent communication, analytical, and organizational skills.

Responsibilities

• Lead resource forecasting, capacity planning, and workload management.
• Analyze project demand and utilization; identify risks and needs.
• Develop resource models, dashboards, and forecasting reports.
• Partner with leadership on staffing and prioritization.
• Support workflow management tools and create SOPs and training.
• Drive workflow consistency, adoption, and continuous improvement.
• Create reports on project volume, utilization, and performance; build executive dashboards.
• Manage invoice tracking, budget reporting, and vendor coordination.
• Support creative operations including intake, asset governance, and production files.

Skills

Resource forecasting

Capacity planning

Reporting

Advanced Excel

Communication

Analytical thinking

Education

Bachelor's degree or equivalent experience

Tools

Adobe Workfront

Smartsheet

Screendragon

Power BI

Job description

Job Overview

Keurig Dr Pepper is seeking a Manager, Creative Operations & Resource Management to support resource planning, workflow optimization, reporting, and operational excellence across creative and production teams.

This role will drive capacity planning, workload visibility, reporting, process governance, and workflow management while partnering closely with Creative, Production, Finance, Procurement, and agency partners. The ideal candidate is highly analytical, systems-oriented, and experienced in resource forecasting, creative operations, and operational reporting. Adobe Workfront experience is strongly preferred.

Key Responsibilities

Resource Planning & Forecasting

• Lead resource forecasting, capacity planning, and workload management.
• Analyze project demand and utilization to identify resource needs and risks.
• Develop resource models, dashboards, and forecasting reports.
• Partner with leadership on prioritization and staffing recommendations.

Workflow & Systems Management

• Support and optimize workflow management tools, including Adobe Workfront.
• Maintain project templates, dashboards, intake processes, and reporting structures.
• Develop SOPs, training materials, and process documentation.
• Drive workflow consistency, adoption, and continuous improvement.

Reporting & Analytics

• Create and manage reports on project volume, resource utilization, and operational performance.
• Build dashboards and executive-ready reporting packages.
• Translate data into actionable business insights and recommendations.

Financial & Vendor Operations

• Manage invoice tracking, approval workflows, and vendor coordination.
• Support budget tracking, spend reporting, and financial documentation.
• Partner with Finance, Procurement, agencies, and production vendors.

Creative Operations Support

• Support project intake, resource planning, and agency coordination.
• Maintain documentation related to creative assets, usage rights, and production files.
• Demonstrate general awareness of font licensing, asset governance, and compliance considerations.

Identify opportunities to improve processes through automation, technology, and AI-enabled solutions.

Total Rewards

• Salary Range: $96,800 - $140,000
• Actual placement within the compensation range may vary depending on experience, skills, and other factors
• Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement
• Annual bonus based on performance and eligibility

Requirements

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of experience in Creative Operations, Marketing Operations, Resource Management, Project Management, or Agency Operations.
• Strong experience in resource forecasting, capacity planning, and reporting.
• Advanced Excel skills, including pivot tables, formulas, and data analysis.
• Experience with workflow or project management systems.
• Experience with font management and usage rights.
• Strong communication, analytical, and organizational skills.

• Adobe Workfront experience strongly preferred.
• Experience with Smartsheet, Screendragon, or similar tools.
• Background in agency, creative, marketing, production, or CPG environments.
• Experience building dashboards, resource models, and executive reporting.
• Power BI experience a plus.
• Demonstrated continuous improvement mindset with experience driving process optimization, automation, or operational efficiencies.

Company Overview

Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Our North American refreshment beverage business holds leadership positions across carbonated soft drinks, water, juice and mixers with a portfolio of iconic brands such as Dr Pepper®, Canada Dry®, Mott’s®, A&W®, Peñafiel®, GHOST®, 7UP®, Snapple®, Clamato® and Core Hydration®. Our global coffee business spans more than 100 markets and includes the leading Keurig® single-serve brewing system in the U.S. and Canada, along with powerhouse brands such as Peet’s, L’OR and Jacobs, and other regional coffee leaders. Our more than 50,000 employees aim to enhance the experience of every beverage and coffee occasion while making a positive impact for people, communities and the planet.

We strive to be an employer of choice, providing a culture and opportunities that empower our team to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation and growth. Will you join us?

Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law