Manager, Creative Operations

Publicmedia; Boston (MA); Híbrido; USD 81.000 - 107.000; Jornada completa

Descripción de la vacante

GBH, based in Brighton, MA, seeks a Creative Operations Manager to lead a two-person team responsible for deadlines, asset delivery, and archiving across multi-media projects for Marketing and Communications. You will oversee vendor relationships, licensing, and rights management while ensuring on-time, on-spec completion.

Responsibilities include improving asset-tracking systems, maintaining metadata and version control, and protecting GBH brand standards.

Formación

• 3–5+ years in creative operations, video production, asset management, or marketing campaign execution.
• Bachelor's degree from an accredited institution, or equivalent experience.

Responsabilidades

• Oversee staff of two: Project Manager for Print, Advertising and On-air Coordinator, TV traffic; ensure timely delivery of assets.
• Track and store files, imagery, footage and working files; ensure correct versions are saved and distributed.
• Maintain systems for tracking and storing assets with proper metadata, naming conventions, and version control.
• Oversee the Creative photo library to ensure accessibility, searchability, and approved usage.
• Coordinate with Legal and Archives to manage licensing, clearances, and rights tracking.
• Book and oversee subcontractors (photographers, voice talent, makeup, etc.) and manage contracts through Legal's process.
• Identify bottlenecks or process gaps; escalate to ensure timely, on-spec delivery.
• Protect GBH brand by adhering to guidelines and technical specs; ensure final deliverables meet standards.
• Prioritize and allocate resources based on timeline, scope, budgets, and project requirements.
• Communicate progress and deliverables with stakeholders regularly.

Conocimientos

Organizational skills

Time management

Interpersonal skills

Staff management

Written and verbal communication

Educación

Bachelor's degree from accredited institution, or equivalent experience

Herramientas

Adobe Creative Suite

Jira

PIM

DAM systems

Slack

G-Suite

Microsoft Office

Core project management tools

Descripción del empleo

DEPARTMENT OVERVIEW

GBH enriches people's lives through programs and services that educate, inspire, and entertain, fostering citizenship and culture, the joy of learning, and the power of diverse perspectives.

At GBH, we believe in the advantages of coming together to build community, mentor and learn from colleagues, and connect more deeply with our mission. As a result, the majority of our staff are hybrid and work both from home and onsite. Our current hybrid approach requires staff to work onsite a minimum of two days each week, every Tuesday and Wednesday, Hybrid staff are also welcome to come in additional days each week or may be asked to come in on other days by their manager.

JOB OVERVIEW

Reporting to the Senior Creative Director, the Creative Operations Manager will oversee a team that manages Creative's deadlines, production, traffic, delivery, tracking and archiving of all assets, working closely with all Creative team members in support of GBH's Marketing and Communication efforts. This team will deliver multi-media assets internally and externally that include but are not limited to video, animation, digital, social, photography, advertising and printed assets. The Creative Operations Manager is responsible for ensuring the delivery and tracking of assets, and development of systems in order to ensure the timely deployment of resources. They will manage all materials, tools, assets and contracts required for the success of each project. In addition, they will oversee vendor and subcontractor relationships, coordinating with legal and archives around rights management, ensuring deadlines are met.

RESPONSIBILITIES

• Oversee staff of two: Project Manager for Print, Advertising and On-air Coordinator, TV traffic, stepping in to solve issues and questions, ensuring the timely delivery assets and ensuring coverage in the department at all times;
• Track and store files, imagery, footage and working files for all GBH Creative's work, ensuring correct versions are saved and distributed;
• Administer and maintain systems for tracking and storing assets with proper metadata, naming conventions, and version control for easy searchability;
• Oversee the Creative photo library, ensuring photos from around the foundation are accessible, searchable, and approved for use;
• Work closely with Legal and Archives to ensure licensing agreements are being followed, clearances are secured and usage rights for creative media is tracked;
• Book and oversee subs and their contracts, including: photographers, voice talent, hair, makeup, lighting, ushering contracts through Legal's process and procuring and tracking releases;
• Proactively identify and address potential issues, bottlenecks or process gaps, escalating issues appropriately to ensure projects are completed on time and to spec;
• Become a fierce and passionate protector of the GBH brand, fully embracing brand guidelines, goals and objectives, helping to ensure final deliverables meet brand guidelines in addition to technical specifications;
• Prioritize and allocate resources based on timeline, scope, budgets, and project requirements;
• Create strong relationships with all stakeholders, providing frequent, relevant and informative communication regarding project deliverables and assets;

SKILL SET

• Exceptional organizational skills and exemplary attention to detail, with a focus on file storage management and archiving and adhering to technical specifications
• Ability to effectively manage time and resources to plan and deliver multi-media asset delivery across multiple platforms
• Exceptional interpersonal and problem-solving skills with strong written and verbal communication
• Experience successfully managing staff and subcontractor relationships
• Highly proficient in IOS operating systems, Microsoft Office Suite, G-Suite, and Adobe Creative Suite applications, Slack, DAM systems, database and project management software such as PIM and Jira

EDUCATION & EXPERIENCE

• 3-5+ years in creative operations, video production, asset management, or marketing campaign execution.
• Bachelor's degree from accredited institution, or equivalent experience

JOB STATUS

Staff Position

Hybrid Role - Tuesday and Wednesday in office

LOCATION

One Guest Street Brighton, MA

Salary Range

$81,400 - $107,400 Compensation offered within this range is determined by skills, experience and internal pay equity.

GBH is an equal opportunity employer. The community and audience we serve are diverse, and w