Manager, Coordinated Care & Outreach

Default Brand; Georgia; On-site; USD 70,000 - 90,000; Full time

Job summary

A leading social services organization is seeking a Manager for Coordinated Care & Outreach in Houston. The role involves overseeing client care coordination services and developing Individual Stabilization Plans. Candidates should have a master's degree in social work, 5 years of managerial experience in social services, and be adept in crisis response. This position also requires conducting program evaluations and collaborating with community providers to enhance service delivery. A bilingual candidate in English and Spanish is preferred.

Qualifications

• 5+ years of managerial experience in case management and social services.
• Demonstrated ability to provide crisis and disaster response services.
• Licensed Social Worker with LMSW or MSW credentials.

Responsibilities

• Oversee client care coordination services and Individual Stabilization Plans.
• Implement integrated models with area providers for holistic programming.
• Conduct program evaluation and provide recommendations for improvement.
• Participate in team workshops and additional growth activities.

Skills

Management

Crisis response

Client care coordination

Program evaluation

Bilingual (English/Spanish)

Education

Masters in Social Work or related field

Job description

Job Category: First/Mid-Level Officials and Managers

Requisition Number: MANAG001361

• Posted: May 27, 2025
• Full-Time
• On-site

Locations

Showing 1 location

Houston
50 Waugh Dr.
Houston, TX 77007, USA

TheManager, Coordinated Care & Outreach will provide leadership to support the provision of disaster and crisis response services to individuals and families in Harris, Fort Bend, Montgomery, and Waller Counties. The Manager will oversee and execute emergency and crisis care coordination for individuals by working with community social service providers to provide expedited assistance and ongoing resources to support their sustainability and resiliency. The Manager develops and coaches direct reports, providing clear leadership through crisis management for individuals and families.

Principal Duties & Responsibilities

• Manage and conduct client care coordination services, including but not limited to outreach, home and community visits, eligibility screening, and intake for each client. Using a strengths-based approach, oversee the development of Individual Stabilization Plans to provide clients with intensive intervention, navigation and on-going support and assistance in applying for and obtaining community resources to meet emergent or unmet needs. Oversee follow-up calls and/or visits to monitor and assess the effectiveness of services provided. Ensure documentation of comprehensive client background information, case history, updates, and progress towards Individual Stabilization Plan in both physical and digital files via online software, ensuring maintenance of client confidentiality and personal identifying information.
• Pilot and implement integrated models with area providers to provide holistic programming and client intake services for public benefits, housing, utility assistance, United Way’s integrated client journey program, governmental programs and others. Act as lead for care coordination across multiple service providers, providing support to care coordinators and community navigators. Regularly facilitate and convene meetings with agencies, recommend appropriate courses of action, establish planning guidelines, and ensure compliance with federal, state and county emergency management guidance during times of disaster. Plan and conduct training and exercises to validate/enhance operations, plans and procedures. Integrate lessons learned into plans and procedures.
• Provide on-going program evaluation utilizing program data, analyze program data, and provide recommendations to the AVP for continuous growth and quality improvement. Provide reports and status for all cases in their portfolio as needed by program demands.
• Perform special assignments and other work, on an as-needed basis. A willingness to take on additional duties to ensure the success of the team is essential. Evening and weekend work with some local travel will be required. Participate in workshops, seminars, education programs and other activities that promote professional growth and development.

Education

Masters or better in Social Work or related field.

Experience

5 years: Ideal candidate will possess LMSW or MSW credentials accompanied with demonstrated managerial experience in case management, social services, and disaster response. Must be adept at providing immediate disaster and crisis response services to individuals and families. Must have experience with the development of Individual Stabilization Plans. Proven leadership in managing, training, and developing team members essential for success. Bilingual in English and Spanish a plus.

Licenses & Certifications

Licensed Social Worker

Equal Opportunity Employer
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