Manager, Control Room Operations

COMCAST SPECTACOR LLC; Philadelphia (Philadelphia County); On-site; USD 85,000 - 120,000; Full time

Job summary

Comcast’s Xfinity Mobile Arena seeks a Manager, Control Room Operations to oversee live event production planning, staffing, payroll, contracts, rehearsals, and logistics, ensuring seamless execution of games, ceremonies, and special events.

The role bridges creative vision with technical and administrative execution, enabling efficient workflows and outstanding fan experiences in fast-paced environments.

Qualifications

• 5–7 years of experience in live event production, control room operations, or event presentation.
• Proven experience managing production staff, schedules, budgets, and live workflows.
• Strong understanding of control room operations and technical crew coordination.
• Demonstrated leadership in fast-paced, live production environments.
• Excellent organizational, communication, and problem-solving skills.

Responsibilities

• Control Room Operations & Staffing: Develop and manage staffing plans for games, rehearsals, and events; coordinate crews across video, audio, graphics, lighting, and stage management.
• Payroll, Contracts & Administration: Oversee payroll tracking, invoices, and freelancer paperwork; manage production contracts and vendor agreements.
• Rehearsals & Production Readiness: Plan rehearsals; coordinate logistics with crews, performers, and venue teams; lead readiness meetings.
• Team Leadership: Supervise coordinators and crew; establish workflows and accountability; foster a collaborative production culture.
• Live Event Execution & Collaboration: Support live control room operations during events; partner with Marketing, Partnerships, Entertainment, and external vendors.

Skills

Event productions

Production management

Production operations

Education

Bachelor's degree

Job description

The Xfinity Mobile Arena is one of the world’s busiest arenas, home of the Philadelphia Flyers, Philadelphia 76ers, Villanova University basketball, family shows and concerts. Since opening in 1996, the arena is the centerpiece of sports and entertainment in the greater Philadelphia region as well as prominently featured in the national spotlight. The 21,000-seat arena is a showcase arena for the company’s industry-leading qualities as an operator and an innovator in the live event experience.

Job Summary

The Manager, Control Room Operations oversees the planning, coordination, and execution of live event production operations. This role manages control room staffing, scheduling, payroll administration, contracts, budget support, rehearsals, and production logistics to ensure seamless, high-quality live events. As a key operational leader, this position bridges creative vision with technical and administrative execution, supporting efficient workflows, strong cross-department collaboration, and exceptional fan experiences in fast-paced live environments.

Core Responsibilities

• Control Room Operations & Staffing
  Develop and manage staffing plans for games, rehearsals, and special events. Schedule and coordinate full-time staff, freelancers, and contracted technical crews. Assign crews across video, audio, replay, graphics, lighting, playback, engineering, and stage management. Maintain labor tracking, staffing databases, and availability records.
• Payroll, Contracts & Administration
  Oversee payroll tracking and reporting for production staff and technical crews. Ensure timely and accurate submission of hours, invoices, and documentation. Administer production contracts, vendor agreements, and freelancer paperwork. Partner with Finance, HR, Legal, and Procurement to ensure compliance and accuracy.
• Rehearsals & Production Readiness
  Plan and oversee rehearsals for games, ceremonies, entertainment acts, and special events. Coordinate logistics with technical crews, performers, event operations, and venue teams. Lead production walkthroughs and readiness meetings to ensure live execution preparedness.
• Team Leadership
  Supervise game presentation coordinators, production assistants, and control room personnel. Establish clear workflows, expectations, and accountability. Foster a collaborative, professional, and solutions-oriented production culture.
• Live Event Execution & Collaboration
  Support live control room and event presentation operations during games and special events. Partner with Marketing, Partnerships, Entertainment, Venue Operations, Broadcast, and external vendors. Support integration of sponsored elements and production enhancements.

Qualifications Required

• 5–7 years of experience in live event production, control room operations, or event presentation.
• Proven experience managing production staff, schedules, budgets, and live workflows.
• Strong understanding of control room operations and technical crew coordination.
• Demonstrated leadership in fast-paced, live production environments.
• Excellent organizational, communication, and problem-solving skills.
• Ability to work nights, weekends, holidays, and extended event hours.
• Professional sports, collegiate athletics, arena entertainment, or broadcast experience.
• Experience with freelancers, union crews, and external vendors.
• Familiarity with scheduling, payroll, and budgeting systems.

Success in This Role

Organized, fully staffed, and prepared control room operations Accurate payroll, contract administration, and budget oversight On-time, well-coordinated rehearsals and production schedules Consistent, high-quality live event execution Strong cross-team collaboration supporting outstanding fan experiences.

Skills

• Event Productions
• Production Management
• Production Operations

Benefits

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience 5-7 Years

Equal Opportunity Workplace

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

At Comcast , you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.