Manager, Contractor Support

Spectrum; Milwaukee (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

Spectrum is seeking a Manager, Contract Support to lead contractor fulfillment for installations, service, and maintenance. You will ensure compliance with Spectrum specifications and FCC standards while guiding staff and contractors toward a reliable customer experience.

You will coordinate resources, oversee technical operations, and manage budgets to support capital and operating plans. This role requires leadership and a strong background in telecommunications field work.

Qualifications

• Bachelor's degree in electronics or related field.
• NCTI SCTE certifications.
• 5+ years field technician/installation experience.
• Experience with Cat5/Cat6 cabling and router installation.

Responsibilities

• Lead contractor management and performance within the area and report to leadership.
• Oversee technical operations to maintain network integrity across voice, video, and data.
• Plan and deploy contractor resources while managing scope and budgets.
• Provide technical guidance to staff and contractors regarding standards and FCC/compliant practices.
• Manage budgets for capital and operating expenses and monitor procurement.

Skills

Advanced networking

TCP/IP

Cabling (Cat5/Cat6)

Leadership

Vendor management

Equipment testing

Education

Bachelor's degree in electronics or related field

NCTI SCTE certifications

Tools

Test equipment (multimeter, OTDR)

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you want to lead contractor fulfillment and protect network performance from the tap to the home? As a Manager, Contract Support, you'll provide direction and leadership for installations, service and maintenance across your area while ensuring contractor compliance with Spectrum specifications and requirements. You'll oversee contractor and staff performance to preserve system integrity and deliver a reliable customer experience.

How You’ll Make an Impact

• Coordinate contractor management and performance within the Management Area while reporting to the designated Area Vice President and Regional Senior Director of Field Operations
• Provide oversight of technical operations to maintain network integrity and assure quality and consistency of voice video and data to customers
• Plan, secure and deploy contractor resources to meet business demands and manage contract labor adherence to scope of work and quality standards
• Provide technical support and direction to staff and contractors regarding technologies operational standards, monitor procedures and test for compliance with Federal Communications Commission and company standards
• Manage purchasing budgeting business plan development deployment of new products and capital projects and assist in the preparation and maintenance of capital and operating budgets
• Assist in the coordination preparation and maintenance of capital and operating budgets
• Manage staff performance and establish positive employee relations to build frontline leadership

Working Conditions

• Work outdoors in all kinds of weather and at all times of the day or night, including in confined spaced

What You’ll Bring to Spectrum

Required Qualifications

Education

• Bachelor's degree in electronics, related field or equivalent
• Industry and vendor specific certifications and training (NCTI SCTE)

Experience

• 5+ years of Field Technician installation/service work in residential, commercial and multiple dwelling units
• Experience in complex structure cabling jobs that include interior and exterior installation of Cat5 Cat6 cabling
• Experience in programming and installing routers, internet gateway services, layer 2/3 ethernet switches and wireless access points in commercial environments
• Vendor management experience

Skills

• Advanced networking knowledge including TCP/IP network designs architectures, topologies, headend operation standards and technical proofs of performance
• Ability to splice coaxial cable
• Ability to use safety equipment, climb heights of 32 ft, carry 90 lbs, and operate a bucket truck
• Operate computer and test equipment
• Proficient with Microsoft Office
• Use hand tools such as drills, wrenches, and measurement tools
• Advanced knowledge of Spectrum / telecommunications products and services, construction practices specifications installation, and the capital and operating budget process
• Strong communication and organization skills
• Strong leadership skills

Preferred Qualifications

Skills

• Demonstrated leadership qualities
• Knowledge of residential and commercial facility construction design and layout

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S.

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We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

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