Manager, Contracted Services (Facilities Maintenance)

rtddenver; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

RTD Employee Benefits

Job summary

Regional Transportation District (RTD) is seeking a Manager to oversee contracted services for operating and public facilities, ensuring compliance with contracts, procedures, and safety standards. The role includes performance monitoring, data reporting, and coordinating improvements.

The ideal candidate brings strong contract management, analytical skills, and the ability to lead cross-functional collaboration across Operations, Safety, Finance, and Legal to drive reliable service delivery and

Qualifications

• Strong contract management skills.
• Analytical and data-driven decision making.
• Excellent communication and collaboration abilities.

Responsibilities

• Plans, directs, and coordinates activities for RTD's contracted services at operating and public facilities.
• Monitors contractor performance and ensures adherence to contractual obligations and safety standards.
• Leads contract development and procurement strategy including RFPs/IFBs and vendor selection.
• Manages data collection, validation and reporting of operational performance indicators (KPIs).
• Identifies risks and recommends service improvements to meet reliability and customer satisfaction goals.
• Coordinates with internal departments and external stakeholders to align contracted services with RTD policies and priorities.

Job description

At Regional Transportation District (RTD), We make lives better through connections!

When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits (RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

This position provides operational oversight and contract management for RTD's operating and public facilities contracted services. This position is responsible for monitoring contractor performance, ensuring compliance with contract provisions, and supporting service delivery that meets safety, reliability, and customer experience standards.

The role serves as the primary liaison between RTD and contracted service providers, tracking performance metrics, overseeing corrective actions, and ensuring contractors meet contractual, regulatory, and operational requirements. The Manager directs the collection, validation, and reporting of operational and performance data to assess service effectiveness, identify trends and risks, and recommend improvements to enhance reliability, efficiency, and customer satisfaction.

This position also represents RTD in shared-ownership environments, serving on owners' association boards when needed. Oversight includes key locations including Wynkoop Plaza and EVA Lane at historic Union Station.

This position collaborates closely with internal departments, including Operations, Service Planning, Safety & Security, Finance, Customer Care, Procurement and Legal, to ensure alignment of contracted maintenance operations with RTD's policies, procedures, and strategic priorities. Success in this role requires strong contract management, analytical, and communication skills, with the ability to oversee contractor performance, guide staff in a performance-driven environment, and support high-quality, cost-effective maintenance.

DUTIES & RESPONSIBILITIES:

Contract and Facilities Management

• Plans, directs, and coordinates activities for RTD's contracted services at operating and public facilities, ensuring compliance with contracts, agency policies, service plans, and performance expectations.
• Serves as the primary liaison with contracted maintenance service providers. Monitors contractor performance and ensures adherence to contractual obligations, operating procedures, applicable codes, and safety and performance standards.
• Leads contract development and procurement strategy for operating and public facilities, including developing Request for Proposals (RFP), Invitation for Bids (IFB), cooperative agreements, and/or state awards; by defining scopes of work, preparing cost estimates, and participating in vendor selection.
• Addresses contractor performance issues, defines corrective actions, applies liquidated damages, if necessary, documents contractor responses, and resolves or negotiates disputes.
• Directs the collection, validation, analysis, and reporting of operational and performance data for contracted services. Monitors key performance indicators (KPIs) such as equipment reliability, cost efficiency, safety, and customer satisfaction.
• Evaluates contractor trends, identifies risks, and recommends service improvements, operational adjustments, or contractor interventions to maintain service standards and support agency objectives.
• Conducts on-site inspections to ensure contractor compliance with contractual obligations and performance standards.
• Collaborates closely with internal departments, including Operations, Service Planning, Engineering, Infrastructure Delivery, Safety & Security, Finance, Customer Care, Procurement, and Legal, to resolve service delivery challenges and coordinate systemwide initiatives impacting contracted services.
• Coordinates with external stakeholders, jurisdictions, and community partners to support the successful execution of projects, service initiatives, and operational improvements.
• Develops, manages, and monitors budgets associated with contracted services, including contractor payments, staffing, and service-level adjustments.