Manager, Continuous Improvement (Mon - Fri)

McKesson; United States; On-site; USD 99,000 - 121,000; Full time

Job summary

McKesson's Commerce City distribution center seeks an Operational Excellence leader to supervise seven staff and drive onboarding, training, and a culture of quality and compliance. The role focuses on continuous improvement, internal audits, and standard operating procedures to enhance customer satisfaction.

Ideal candidates have 9+ years of experience with at least 1 year in supervision, strong leadership in an operational environment, and a track record of implementing improvements that drive

Qualifications

• 9+ years of professional experience.
• 1+ years of supervisory/management experience.
• Experience leading operational excellence initiatives.

Responsibilities

• Investigate customer concerns to find root causes and report corrective and preventative actions via Operational Excellence Reports.
• Present department goals and schedules, including Temperature Monitoring and CIP documentation.
• Support FDA/OSHA compliance and safety/regulatory assessments.

Skills

People Leadership

Continuous Improvement

Training & Onboarding Leadership

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Join Our Continuous Improvement Team!

Our Continuous Improvement team at McKesson's Commerce City distribution center is looking for an experienced people leader who is passionate about developing teams, improving processes, and creating operational consistency. In this role, you'll lead a team of seven while helping shape how we onboard and train employees, strengthen processes, drive continuous improvement, and maintain a culture of quality and compliance.

If you enjoy identifying opportunities to make things better and then turning those ideas into sustainable improvements, this is an opportunity to make a meaningful impact on both our people and our operation.

Position Summary

The Operational Excellence leader is responsible for supervising a team of seven employees who support operational excellence, training, onboarding, quality, compliance, and process improvement initiatives. In this role, you will drive continuous improvement and process consistency by leading internal quality audits, establishing and improving standard operating processes, and supporting best practices that enhance customer satisfaction and maintain compliance with regulatory requirements and company objectives.

A key focus of the role will be leading and continuously improving the onboarding and training program for new hires while implementing ongoing development and process improvement initiatives for the existing team. You will also oversee trainers who support both new-hire onboarding and continuous training efforts.

Additional responsibilities include ensuring all applicable state licenses remain accurate and current and that the facility is prepared at all times for regulatory and compliance audits.

Team Leadership: Leads a team of 7.

Work Schedule

This position follows an early-morning schedule, primarily Monday through Friday, beginning at 4:00 a.m. and generally ending by 2:00 p.m., with some days concluding earlier based on business needs. Weekend work is not common; however, occasional weekend availability may be required based on business needs.

Compensation

• Base Salary: $110,000 annually
• Annual Manager Incentive Plan: Target incentive of 15% of annual base salary
• Long-Term Incentive: Eligible to participate in the company's Long-Term Incentive program

Key Responsibilities

Management Scope

• Enhance customer satisfaction through investigation of concerns to determine root cause and communicate findings, corrective actions, and preventative actions through Operational Excellence Reports and Corrective Action Reports.
• Conduct presentations of factual information related to department goals and schedules, including Temperature Monitoring, CIP Documentation, and Operational Excellence program rollouts.
• Provide support for maintaining compliance with government requirements, including FDA and OSHA , as well as McKesson safety, security, and regulatory assessments.

Management Impact

Decisions will impact the direct workgroup, and failure to achieve objectives may affect the medium-term goals and deadlines of the department. For Infusion/Medical businesses, decisions or erroneous actions can moderately or significantly affect a patient's well-being or minimally affect the well-being of multiple patients.

Job Complexity

Decisions and problem-solving are generally guided by policies, procedures, and business plans. The leader receives general guidance and oversight from their manager in the form of work objectives but typically leads independently. Interacts daily with direct reports and/or functional peer groups. Interaction normally involves the exchange or presentation of factual information. Communicates departmental goals to the workgroup. Within the Sales function, supports employees with customer relations issues and key negotiations.

Minimum Requirements

• 9+ years of professional experience
• 1+ years of supervisory and/or management experience

Preferred Critical Skills

• People Leadership & Team Development: Demonstrated experience directly leading, coaching, and developing employees in an operational environment.
• Continuous Improvement / Operational Excellence: Hands-on experience identifying process gaps, implementing improvements, and driving consistency through standardized processes.
• Training & Onboarding Leadership: Experience developing, leading, or improving employee onboarding and ongoing training pr