Manager, Continuous Improvement (Mon - Fri)

McKesson; Commerce City (CO); On-site; USD 90,000 - 150,000; Full time

Job summary

McKesson’s Commerce City distribution center seeks an Operational Excellence leader to supervise a seven-person team and drive onboarding, training, quality, and process improvements. You will establish standard operating processes, lead internal audits, and ensure compliance with regulatory requirements while aligning with company objectives.

You’ll oversee trainers, develop ongoing programs for new hires, and coordinate with cross-functional partners to improve customer satisfaction and

Qualifications

• 9+ years of professional experience.
• 1+ years of supervisory/management experience.
• Strong leadership and coaching abilities.
• Experience with process improvement and regulatory compliance.

Responsibilities

• Lead a team of seven in Operations Excellence, onboarding, training, quality, and compliance.
• Drive continuous improvement and standardized processes; conduct internal audits.
• Develop and oversee onboarding/training programs for new hires and ongoing staff development.
• Ensure regulatory readiness and adherence to FDA/OSHA requirements and company policies.

Skills

People Leadership

Team Development

Continuous Improvement

Lean/Six Sigma

Root Cause Analysis

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people.

Our Continuous Improvement team at McKesson’s Commerce City distribution center is looking for an experienced people leader who is passionate about developing teams, improving processes, and creating operational consistency. In this role, you’ll lead a team of seven while helping shape how we onboard and train employees, strengthen processes, drive continuous improvement, and maintain a culture of quality and compliance. If you enjoy identifying opportunities to make things better and then turning those ideas into sustainable improvements, this is an opportunity to make a meaningful impact on both our people and our operation.

Position Summary

The Operational Excellence leader is responsible for supervising a team of seven employees who support operational excellence, training, onboarding, quality, compliance, and process improvement initiatives. In this role, you will drive continuous improvement and process consistency by leading internal quality audits, establishing and improving standard operating processes, and supporting best practices that enhance customer satisfaction and maintain compliance with regulatory requirements and company objectives. A key focus of the role will be leading and continuously improving the onboarding and training program for new hires while implementing ongoing development and process improvement initiatives for the existing team. You will also oversee trainers who support both new-hire onboarding and continuous training efforts. Additional responsibilities include ensuring all applicable state licenses remain accurate and current and that the facility is prepared at all times for regulatory and compliance audits.

Team Leadership: Leads a team of 7.

Work Schedule This position follows an early-morning schedule, primarily Monday through Friday, beginning at 4:00 a.m. and generally ending by 2:00 p.m., with some days concluding earlier based on business needs. Weekend work is not common; however, occasional weekend availability may be required based on business needs.

Compensation

• Base Salary: $110,000 annually
• Annual Manager Incentive Plan: Target incentive of 15% of annual base salary
• Long-Term Incentive: Eligible to participate in the company's Long-Term Incentive program

Our Base Pay Range for this position $89,800 - $149,600

In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

For more information regarding benefits at McKesson,

Key Responsibilities

Enhance customer satisfaction through investigation of concerns to determine root cause and communicate findings, corrective actions, and preventative actions through Operational Excellence Reports and Corrective Action Reports. Conduct presentations of factual information related to department goals and schedules, including Temperature Monitoring, CIP Documentation, and Operational Excellence program rollouts. Provide support for maintaining compliance with government requirements, including FDA and OSHA, as well as McKesson safety, security, and regulatory assessments. Management Impact Decisions will impact the direct workgroup, and failure to achieve objectives may affect the medium-term goals and deadlines of the department. For Infusion/Medical businesses, decisions or erroneous actions can moderately or significantly affect a patient's well-being or minimally affect the well-being of multiple patients. Job Complexity Decisions and problem-solving are generally guided by policies, procedures, and business plans. The leader receives general guidance and oversight from their manager in the form of work objectives but typically leads independently. Interacts daily with direct reports and/or functional peer groups. Interaction normally involves the exchange or presentation of factual information. Communicates departmental goals to the workgroup. Within the Sales function, supports employees with customer relations issues and key negotiations.

Minimum Requirements

• 9+ years of professional experience
• 1+ years of supervisory and/or management experience

Preferred Critical Skills

• People Leadership & Team Development: Demonstrated experience directly leading, coaching, and developing employees in an operational environment.
• Continuous Improvement / Operational Excellence: Hands-on experience identifying process gaps, implementing improvements, and driving consistency through standardized processes.
• Training & Onboarding Leadership: Experience developing, leading, or improving employee onboarding and ongoing training programs.
• Quality, Regulatory & Compliance: Experience supporting internal audits, regulatory requirements, corrective actions, and maintaining audit readiness.
• Root Cause Analysis & Corrective Action: Demonstrated ability to investigate operational or customer concerns, identify root causes, and implement sustainable corrective and preventive actions.
• Additional Knowledge & Preferred Skills Business analytics and change implementation experience; Excellent verbal and written communication skills; Lean or Six Sigma certification.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category.

For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail].

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people.